--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Now Assist in Document Intelligence release notes for upgrades from Xanadu to Zurich # Combined Now Assist in Document Intelligence release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 15 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Now Assist in Document Intelligence Release Notes for Upgrades from Xanadu to Zurich This consolidated release note provides ServiceNow customers with an integrated summary of the Now Assist in Document Intelligence enhancements, changes, and requirements across the release families from Xanadu through Zurich. It is designed to guide customers preparing for an upgrade, highlighting new features, important upgrade tasks, deprecations, and activation information essential for effective use of the product. Show full answer Show less ## New Features * **Document and Visual Insights AI Agent Enhancements:** The AI agent now supports recognizing and citing multiple attachments, uploading files during use case setup, extracting information without predefined use cases, and viewing results in a dedicated document view. It also supports image captioning for accessibility in knowledge bases. * **Large Language Model (LLM) Selection and Third-Party Providers:** Customers can configure LLMs for extraction and Q\&A use cases, with new provider options including Google Gemini and AWS Claude alongside existing Now LLM Service and Azure OpenAI models. Note that Now LLM Service is not available for AI agent document processing in Zurich. * **Full Automation and Integration:** Document data extraction tasks can be fully automated without agent review, including processing of Accounts Payable invoices. Integration with Virtual Agent enables document-based chat responses. * **Document Intelligence for AI Skill Kit:** Enables creation of skills combining extraction, question answering, and summarization leveraging document and visual intelligence. * **Language and Image Mode Selection:** OCR language selection improves text detection accuracy; image mode optimizes processing for multimodal AI models. * **Operational Sustainability Risk Management:** Extracts Environmental, Social, and Governance (ESG) related data from invoices to support compliance initiatives. * **Security Improvements:** Access Control Lists (ACLs) enhance security by controlling AI agent and agentic workflow execution privileges, distinguishing between AI and human user roles. * **User Experience Enhancements:** New Coral theme with optional dark mode improves portal and mobile UI; usability improvements in use case setup streamline configuration. ## Changes * **Default Activation of Skills:** Now Assist in Document Intelligence skills are now turned on by default for new customers and previously unconfigured skills for upgrading customers, improving out-of-the-box readiness. * **Usage Measurement Update:** Usage tracking transitions from a 365-day look-back to a 365-day burn-down model resetting at contract anniversary, providing clearer usage metrics. * **Consolidated Skills and Workflows:** Document data extraction and Q\&A functionalities are merged into a single "Extract information from documents" skill for a unified agent experience. * **Expanded File Support and Limits:** Increased file upload size limit to 20MB and support for DOCX files; page limits vary based on image mode settings (up to 200 pages without image mode, 10 pages with). * **Role-Based Access Configuration:** Enhanced role configuration is required for agentic workflows and AI agents to ensure secure and appropriate access control. * **Usability Updates:** Improved labeling and field definitions in use case setup, including renaming and additional details fields, facilitate more accurate AI predictions. * **Performance Optimizations:** Consolidation of tools used by the AI agent improves performance and reliability. ## Removed and Deprecated Features No features or functionalities were removed in the Zurich release. However, the separate Document extraction and Document Q\&A skills have been deprecated and removed from the AI Admin Hub console, replaced by the unified Extract information from documents skill. ## Activation and Additional Requirements * **Activation:** Now Assist features, including Document Intelligence, are activated via Now Assist plugins available from the ServiceNow Store. Customers should activate the relevant plugins matching their business applications. * **Prerequisites:** Installation of the Document Intelligence application (sndocintel) and at least one Now Assist product is required to use Now Assist in Document Intelligence. * **Role Configuration:** Proper assignment of roles is mandatory for agentic workflows and AI agents to function after upgrade. ## Accessibility and Localization * The new Coral theme offers a dark mode option for improved accessibility and user comfort. * Zurich Patch 1 introduces support for multilingual file processing, including Simplified Chinese and Japanese, enhancing global usability. ## Practical Impact for ServiceNow Customers Upgrading to Zurich enables customers to leverage more powerful and flexible AI-driven document processing capabilities with improved automation, security, and multilingual support. The unified skills and enhanced usability reduce configuration complexity and improve agent productivity. Updated usage measurement and role-based access controls provide better governance and compliance. Customers should plan to activate relevant Now Assist plugins, configure ACLs, and review the new capabilities to fully capitalize on the enhanced Document Intelligence features. Consolidated page of all release notes for Now Assist in Document Intelligence from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Now Assist in Document Intelligence release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Now Assist in Document Intelligence to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-nowassistindocumentintelligence-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Now Assist in Document Intelligence. {#dfrn3-nowassistindocumentintelligence-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Document and visual insights AI agent enhancements](https://www.servicenow.com/docs/access?context=document-and-visual-insights-ai-agent&family=yokohama&ft:locale=en-US) : The document and visual insights AI agent can recognize and provide citations for multiple attachments. [LLM selection for use cases](https://www.servicenow.com/docs/access?context=set-up-use-case-for-now-assist-document-intelligence&family=yokohama&ft:locale=en-US) : Configure a different LLM to generate predictions for extraction and Q\&A use cases. [New third-party AI model provider options available for all Now Assist applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=yokohama&ft:locale=en-US) : Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. [Document and visual insights AI agent](https://www.servicenow.com/docs/access?context=document-and-visual-insights-ai-agent&family=yokohama&ft:locale=en-US) : Use an AI agent to help process the tasks that analyze and extract data from documents and images. [Full automation for document data extraction](https://www.servicenow.com/docs/access?context=turn-on-full-automation-for-document-extraction-na&family=yokohama&ft:locale=en-US) : Automatically extract the document data and process the document task without agent review. [Data extraction from accounts payable (AP) invoices](https://www.servicenow.com/docs/access?context=exploring-now-assist-apo&family=yokohama&ft:locale=en-US) : Extract data from invoices with Now Assist for APO. [Document chat in Virtual Agent](https://www.servicenow.com/docs/access?context=upload-documents-na-va&family=yokohama&ft:locale=en-US) : Integrate Now Assist for Virtual Agent with Now Assist in Document Intelligence to enable the chat responses that are based on the document content. [Attachment summarization in ITSM](https://www.servicenow.com/docs/access?context=cust-now-assist-itsm-skill&family=yokohama&ft:locale=en-US) : View the summaries of attachments with the record summary in ITSM. [Document extraction](https://www.servicenow.com/docs/access?context=extract-document-data-with-now-assist-document-intelligence&family=yokohama&ft:locale=en-US) : Extract the data from documents by using LLMs to provide the recommended field values. [Document Q\&A](https://www.servicenow.com/docs/access?context=review-document-qnas-with-now-assist-document-intelligence&family=yokohama&ft:locale=en-US) : Use generative AI to find the answers to the predefined questions in a document. [Setting up use cases for Now Assist in Document Intelligence](https://www.servicenow.com/docs/access?context=set-up-use-case-for-now-assist-document-intelligence&family=yokohama&ft:locale=en-US) : Set up Document Intelligence use cases to enable agents to use the document extraction and document Q\&A skills. | | Zurich | [Document and visual insights AI agent enhancements](https://www.servicenow.com/docs/access?context=document-and-visual-insights-ai-agent&family=zurich&ft:locale=en-US) : The document and visual insights AI agent can recognize and provide citations for multiple attachments. [Open document in a new tab](https://www.servicenow.com/docs/access?context=set-up-use-case-for-now-assist-document-intelligence&family=zurich&ft:locale=en-US) : View a test document in a larger workspace on a separate browser tab during use case setup. [Image captioning in Knowledge Center](https://www.servicenow.com/docs/access?context=knowledge-center&family=zurich&ft:locale=en-US) : Extract information from images to support accessibility captioning in knowledge base articles. [Document and visual insights AI agent enhancements](https://www.servicenow.com/docs/access?context=document-and-visual-insights-ai-agent&family=zurich&ft:locale=en-US) : Leverage features that enable you to use the document and visual insights AI agent with selected LLMs to upload files, extract information without a predefined use case, and display results in a dedicated document view. * Select an LLM for the AI agent to use when processing documents and images. * Now LLM Service is not an available option for LLM selection. * Prompt the AI agent to upload a file to process. * View the results of the AI agent actions in a document view screen. [Document Intelligence for AI Skill Kit](https://www.servicenow.com/docs/access?context=add-document-intelligence&family=zurich&ft:locale=en-US) : Use document and visual intelligence to leverage extraction, question answering, and summarization capabilities for a skill created with AI Skill Kit. [Language model selection](https://www.servicenow.com/docs/access?context=languages-supported-now-assist-document-intelligence&family=zurich&ft:locale=en-US) : Select the language for a use case to help the optical character recognition (OCR) model to detect text in the document and image files. [Image mode selection for use cases](https://www.servicenow.com/docs/access?context=set-up-use-case-for-now-assist-document-intelligence&family=zurich&ft:locale=en-US) : Turn on image mode to process images more efficiently for use cases that use a multimodal AI model. [Model provider flexibility at the use case level](https://www.servicenow.com/docs/access?context=llms-now-assist-document-intelligence&family=zurich&ft:locale=en-US) : Choose a model provider at the use case level, including a Now Assist default option that uses the instance-level model selected in AI Control Tower. [Information extraction for Operational Sustainability Risk Management](https://www.servicenow.com/docs/access?context=filter-citations-and-authority-documents-for-esg&family=zurich&ft:locale=en-US) : Extract ESG-related information from invoices to support Operational Sustainability Risk Management initiatives and regulatory compliance. [Improved security for the document and visual insights AI agent](https://www.servicenow.com/docs/access?context=aia-security-implementation&family=zurich&ft:locale=en-US) : Enable access control lists (ACLs) to improve the security for the document and visual insights AI agent. ACLs provide you with the capability to run AI agents and agentic workflow executions either as a dynamic user or an AI user.The document and visual insights AI agent and its skills are classified as a worker or helper agent. A worker can act as an AI user with different privileges than the human user. A helper only has the privileges of a human user. [New third-party AI model provider options available for all AI applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US) : Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Now Assist in Document Intelligence features. {#dfrn3-nowassistindocumentintelligence-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Document and visual insights AI agent enhancements](https://www.servicenow.com/docs/access?context=document-and-visual-insights-ai-agent&family=yokohama&ft:locale=en-US) : Tools used by the document and visual insights AI agent are consolidated to improve performance. [Now Assist in Document Intelligence skills are now turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=yokohama&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading: Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=yokohama&ft:locale=en-US) : Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: Now Assist Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Some Now Assist skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=yokohama&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [Configure ACLs for AI agents and agentic workflows](https://www.servicenow.com/docs/access?context=aia-security-implementation&family=yokohama&ft:locale=en-US) : Configure the access control lists for who can discover and trigger AI agents and agentic workflows in their guided setups in AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to all authenticated users or publicly available. [Document and visual insights AI agent enhancements](https://www.servicenow.com/docs/access?context=document-and-visual-insights-ai-agent&family=yokohama&ft:locale=en-US) : Generate a summary of document and image attachments with the document and visual insights AI agent. [Usability enhancements to use case setup features](https://www.servicenow.com/docs/access?context=set-up-use-case-for-now-assist-document-intelligence&family=yokohama&ft:locale=en-US) : Various features for the use case setup are updated to create a more effective user experience: * Field is changed to question in the field form for Q\&A use case setup. * Single field is changed to Field in the field form for the document extraction use case setup. * An Additional Details field is added to the table form for the document extraction use case setup as a way to help the large language model (LLM) extract the relevant information from the document. | | Zurich | [Updated banner in the extraction review panel](https://www.servicenow.com/docs/access?context=document-intelligence-workspace-with-now-assist&family=zurich&ft:locale=en-US) : Changed the label in the extraction review panel banner from Document Q\&A to Extracted data. [Document and visual insights AI agent enhancements](https://www.servicenow.com/docs/access?context=document-and-visual-insights-ai-agent&family=zurich&ft:locale=en-US) : Tools used by the document and visual insights AI agent are consolidated to improve performance. [Changes to limitations](https://www.servicenow.com/docs/access?context=now-assist-document-intelligence-limitations&family=zurich&ft:locale=en-US) : The file size limit for uploading a file using the attachment summarization feature is changed from 10MB to 20MB. [Document Intelligence for AI Skill Kit](https://www.servicenow.com/docs/access?context=add-document-intelligence&family=zurich&ft:locale=en-US) : The document and visual intelligence capabilities used to leverage extraction, question answering, and summarization capabilities for skills created with AI Skill Kit are available to users with the appropriate role(s). [Now Assist in Document Intelligence skills are now turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=zurich&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading: Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Changes to limitations](https://www.servicenow.com/docs/access?context=now-assist-document-intelligence-limitations&family=zurich&ft:locale=en-US) : The page count limit decreases to 20 pages per file for an extraction based on a use case with a table defined. [Role configuration required for agentic workflows and AI agents](https://www.servicenow.com/docs/access?context=aia-role-masking&family=zurich&ft:locale=en-US) : Agentic workflows and AI agents included with your applications require additional security configuration. If you select Users with selected roles for your user access security controls for an agentic workflow or AI agent, you must add the installed roles, or they will not execute. See the documentation for the agentic workflow or AI agent for the specific roles you must add. [Usability changes for the Extract information from documents skill](https://www.servicenow.com/docs/access?context=docintel-exploring-now-assist&family=zurich&ft:locale=en-US) : Various features for the Extract information from documents skill are updated to unify the experience for data extraction and document Q\&A. * The Extract information from documents skill has been added to the list of Platform skills in the AI Admin Hub console to incorporate both the Document extraction and the Document Q\&A skills. * In the use case setup, the panel for defining a field displays the options for Field, Question, and Table. * Table columns defined for a use case are displayed in a group in the fields list on the use case page. * The Document Intelligence workspace displays the fields, tables, and questions in the same review panel. [Merged skills](https://www.servicenow.com/docs/access?context=now-assist-document-extraction&family=zurich&ft:locale=en-US) : Document data extraction and document Q\&A capabilities are available in a single Extract information from documents skill. * The Extract information from documents skill is available in the list of Platform skills in the AI Admin Hub console. * Data extraction and document Q\&A capabilities can be set up for the same use case. * Agents can review the AI predictions for the fields, tables, and questions in the same task. [Document and visual insights AI agent enhancements](https://www.servicenow.com/docs/access?context=document-and-visual-insights-ai-agent&family=zurich&ft:locale=en-US) : Leverage added tools that enable the AI agent to display the extracted data and to look up existing use cases or create use cases based on descriptions and document attachments. [Changes to limitations](https://www.servicenow.com/docs/access?context=now-assist-document-intelligence-limitations&family=zurich&ft:locale=en-US) : The limitations set for Now Assist in Document Intelligence properties are updated to support processing larger documents. * DOCX files are supported for information extraction. * The page count limit is 200 pages per file If image mode is turned off for the use case. If image mode is turned on, the page count limit is 10 pages per file. * The file size limit is 20 MB. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | [ ] ## Removed Between your current release family and Zurich, some Now Assist in Document Intelligence features or functionality were removed. {#dfrn3-nowassistindocumentintelligence-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Now Assist in Document Intelligence features or functionality were deprecated. {#dfrn3-nowassistindocumentintelligence-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | * The Document extraction skill has been removed from the list of Platform skills in the AI Admin Hub console. * The Document Q\&A skill has been removed from the list of Platform skills in the AI Admin Hub console. | [ ] ## Activation information Review information on how to activate Now Assist in Document Intelligence. {#dfrn3-nowassistindocumentintelligence-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Activation information : Now Assist features are available with activation of any Now Assist plugin from ServiceNow Store. The following plugins are available: * [ServiceNow Otto for Accounts Payable Operations (APO)](https://www.servicenow.com/docs/access?context=now-assist-apo&family=yokohama&ft:locale=en-US) * [Now Assist for App Engine](https://www.servicenow.com/docs/access?context=add-ai-to-custom-apps-with-now-assist-for-app-engine-enterprise&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Configuration Management Database (CMDB)](https://www.servicenow.com/docs/access?context=now-assist-landing-cmdb&family=yokohama&ft:locale=en-US) * [Now Assist for CWM](https://www.servicenow.com/docs/access?context=now-assist-for-cwm-landing&family=yokohama&ft:locale=en-US) * [Now Assist for Creator](https://www.servicenow.com/docs/access?context=now-assist-for-creator-landing&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Customer Service Management (CSM)](https://www.servicenow.com/docs/access?context=now-assist-csm&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Employee Experience](https://www.servicenow.com/docs/access?context=now-assisit-employee-exp&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/access?context=now-assist-ea&family=yokohama&ft:locale=en-US) * [Now Assist](https://www.servicenow.com/docs/access?context=now-assist-for-esg&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Field Service Management (FSM)](https://www.servicenow.com/docs/access?context=now-assist-fsm&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Financial Services Operations (FSO)](https://www.servicenow.com/docs/access?context=now-assist-for-financial-services-operations&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Hardware Asset Management (HAM)](https://www.servicenow.com/docs/access?context=now-assist-ham&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Health and Safety](https://www.servicenow.com/docs/access?context=now-assist-hs-landing&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for HR Service Delivery (HRSD)](https://www.servicenow.com/docs/access?context=now-assist-hrsd&family=yokohama&ft:locale=en-US) * [Now Assist](https://www.servicenow.com/docs/access?context=now-assist-for-irm&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for ITOM](https://www.servicenow.com/docs/access?context=now-assist-itom&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for IT Service Management (ITSM)](https://www.servicenow.com/docs/access?context=now-assist-itsm&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Legal Service Delivery (LSD)](https://www.servicenow.com/docs/access?context=now-assist-lsd-landing&family=yokohama&ft:locale=en-US) * [Operational Technology (OT) Manager Foundation](https://www.servicenow.com/docs/access?context=now-assist-for-otm-landing&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Order Management](https://www.servicenow.com/docs/access?context=now-assist-order-management&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for PSDS](https://www.servicenow.com/docs/access?context=now-assist-for-psds&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Security Incident Response (SIR)](https://www.servicenow.com/docs/access?context=now-assist-security-incident-landing&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Software Asset Management (SAM)](https://www.servicenow.com/docs/access?context=now-assist-sam&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Supplier Lifecycle Operations (SLO)](https://www.servicenow.com/docs/access?context=now-assist-slo&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Sourcing and Procurement Operations (SPO)](https://www.servicenow.com/docs/access?context=now-assist-spo&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Strategic Portfolio Management](https://www.servicenow.com/docs/access?context=now-assist-spm&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Telecommunications, Media, and Technology (TMT)](https://www.servicenow.com/docs/access?context=now-assist-spmc&family=yokohama&ft:locale=en-US) * [Now Assist](https://www.servicenow.com/docs/access?context=now-assist-tprm&family=yokohama&ft:locale=en-US) * [Now Assist for WSD](https://www.servicenow.com/docs/access?context=now-assist-wsd-landing&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Unified Security Exposure Management](https://www.servicenow.com/docs/access?context=now-assist-for-vulnerability-response-landing&family=yokohama&ft:locale=en-US) For more information, see [Configuring Now Assist in Document Intelligence](https://www.servicenow.com/docs/access?context=docintel-configuring-now-assist&family=yokohama&ft:locale=en-US). Important: Now Assist in Document Intelligence is available in ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Now Assist features are available with activation of any Now Assist plugin from ServiceNow Store. The following plugins are available: * For more information, see [Configure](https://www.servicenow.com/docs/access?context=docintel-configuring-now-assist&family=zurich&ft:locale=en-US). Important: Now Assist in Document Intelligence is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Now Assist in Document Intelligence we have noted them here. {#dfrn3-nowassistindocumentintelligence-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Additional requirements : Now Assist in Document Intelligence requires the installation of the Document Intelligence application (sn_docintel) and at least one Now Assist product. | | Zurich | Additional requirements : Now Assist in Document Intelligence requires the installation of the Document Intelligence application (sn_docintel) and at least one Now Assist product. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Now Assist in Document Intelligence we have noted them here. {#dfrn3-nowassistindocumentintelligence-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Now Assist in Document Intelligence, such as specific requirements or compliance levels. {#dfrn3-nowassistindocumentintelligence-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | [ ] ## Localization information If there are specific localization considerations for Now Assist in Document Intelligence we have noted them here. {#dfrn3-nowassistindocumentintelligence-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Localization information : **Zurich Patch 1** [Support for files in multiple languages](https://www.servicenow.com/docs/access?context=languages-supported-now-assist-document-intelligence&family=zurich&ft:locale=en-US) : Process files with text in multiple languages, including Simplified Chinese and Japanese. | [ ] ## Highlight information If there are specific highlight considerations for Now Assist in Document Intelligence we have noted them here. {#dfrn3-nowassistindocumentintelligence-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Yokohama Patch 13](https://www.servicenow.com/docs/access?context=yokohama-patch-13&family=yokohama&ft:locale=en-US) * Now Assist in Document Intelligence skills are on by default. [Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Review changes to Now Assist usage measurement. * Some Now Assist skills, agents, and agentic workflows are on by default. * Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. [Yokohama Patch 6](https://www.servicenow.com/docs/access?context=yokohama-patch-6&family=yokohama&ft:locale=en-US) * Summarize the content in document and image attachments with the document and visual insights AI agent. * Choose a large language model (LLM) to generate predictions for extraction and Q\&A (question \& answer) use cases. * Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. [Yokohama Patch 3](https://www.servicenow.com/docs/access?context=yokohama-patch-3&family=yokohama&ft:locale=en-US) * Boost productivity by using the document and visual insights AI agent to autonomously analyze and extract data from documents and images. * Streamline document data extraction by automating document tasks. * Use Virtual Agent to ask questions about the document content. * Extract the data from invoices with Now Assist for Accounts Payable Operations (APO). [Early Availability](https://www.servicenow.com/docs/access?context=yokohama-all-other-fixes&family=yokohama&ft:locale=en-US) * Speed up your document processing workflows and quickly extract the text and tables from your documents. * Save time looking for the information that you need in a document, and quickly find the answers to predefined questions. See [Now Assist in Document Intelligence](https://www.servicenow.com/docs/access?context=docintel-nowassist-landing&family=yokohama&ft:locale=en-US) for more information. | | Zurich | [Zurich Patch 7](https://www.servicenow.com/docs/access?context=zurich-patch-7&family=zurich&ft:locale=en-US) * View citations for multiple attachments using the document and visual insights AI agent. * Create skills with data extraction, question answering, and summarization capabilities using document and visual intelligence in Now Assist Skill Kit. * Now Assist in Document Intelligence skills are now turned on by default. [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * View a test document in a larger workspace on a separate browser tab during use case setup. * Use the document and visual insights AI agent to upload files, extract information without a predefined use case using a selected LLM, and display the results in a dedicated document view. * Additional role configuration required for agentic workflows and AI agents included with your applications. [Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US) * Leverage document data extraction and document Q\&A capabilities in a single Extract information from documents skill. * Create skills with data extraction, question answering, and summarization capabilities by using document and visual intelligence in AI Skill Kit. * Choose the language for a use case to help the optical character recognition (OCR) model better detect the text to extract from your files. * Extract information from files with text written in Simplified Chinese or Japanese. * Extract information from documents for Operational Sustainability Management (Operational Sustainability Risk Management) workflows. [Early Availability](https://www.servicenow.com/docs/access?context=zurich-all-other-fixes&family=zurich&ft:locale=en-US) * Use Google Gemini and Anthropic Claude on AWS as AI model providers for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. See [Now Assist in Document Intelligence](https://www.servicenow.com/docs/access?context=docintel-nowassist-landing&family=zurich&ft:locale=en-US) for more information. | [ ]