--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Operational Technology Change Management release notes for upgrades from Xanadu to Zurich # Combined Operational Technology Change Management release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Operational Technology Change Management release notes for upgrades from Xanadu to Zurich This consolidated release notes page provides ServiceNow customers with comprehensive information on Operational Technology (OT) Change Management updates from the Xanadu release through to Zurich. It is designed to help you prepare for your upgrade by summarizing new features, changes, removals, deprecations, activation instructions, and other relevant details across these releases. Show full answer Show less ## Key Changes * **Xanadu release:** The OT change record layout in the Industrial Workspace was updated to consolidate all related lists under a single Related Records tab, improving record organization and navigation. * **Yokohama release:** Two new related lists were introduced to the OT change request record in the Industrial Workspace: * **Incidents Fixed by Change:** Allows creation or linking of OT incident records resolved by the OT change request. * **Incidents Caused by Change:** Enables creation or linking of OT incident records that arose due to the OT change request. No new features, removals, or deprecations were introduced in any of the releases from Xanadu through Zurich. ## Activation Information Operational Technology Change Management can be installed by requesting it from the ServiceNow Store. This applies to both the Xanadu and Yokohama releases. The product now includes the Industrial Process Manager and can be used with or without Operational Technology Manager. For details about installation and cumulative release notes, customers should refer to the ServiceNow Store version history. ## Additional Notes * There are no updates regarding pre- or post-upgrade tasks, browser requirements, accessibility compliance, localization, or additional requirements across these releases. * No changes or updates were made in the Zurich release itself. * Highlight: The ability to create or link OT incident records directly from the OT change request record in the Industrial Workspace enhances operational efficiency and traceability. ## What This Enables for ServiceNow Customers By upgrading from Xanadu to Zurich, you benefit from improved usability and incident management integration within the Industrial Workspace for OT Change Management. The streamlined related lists and incident linkage capabilities allow your teams to better track and manage operational technology changes and their impact on incidents, supporting more effective change control and incident resolution processes. Consolidated page of all release notes for Operational Technology Change Management from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Operational Technology Change Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Operational Technology Change Management to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-operationaltechnologychangemanagement-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Operational Technology Change Management. {#dfrn3-operationaltechnologychangemanagement-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Operational Technology Change Management features. {#dfrn3-operationaltechnologychangemanagement-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | [Updated layout of the OT change record on the Industrial Workspace](https://www.servicenow.com/docs/access?context=create-ot-change-request&family=xanadu&ft:locale=en-US) : The OT change record in the Industrial Workspace was updated so that all existing related lists are included under the Related Records tab. | | Yokohama | [Incidents Fixed by Change related list](https://www.servicenow.com/docs/access?context=create-ot-incident-from-ot-change&family=yokohama&ft:locale=en-US) : The Incidents Fixed by Change related list was added to the OT change request record in the Industrial Workspace. You can use this related list to create an OT incident or link an existing OT incident that has been fixed by the OT change request. [Incidents Caused by Change related list](https://www.servicenow.com/docs/access?context=create-ot-incident-from-ot-change&family=yokohama&ft:locale=en-US) : The Incidents Caused by Change related list was added to the OT change request record in the Industrial Workspace. You can use this related list to create an OT incident or link an existing OT incident that is needed because of the OT change request. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Operational Technology Change Management features or functionality were removed. {#dfrn3-operationaltechnologychangemanagement-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Operational Technology Change Management features or functionality were deprecated. {#dfrn3-operationaltechnologychangemanagement-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Operational Technology Change Management. {#dfrn3-operationaltechnologychangemanagement-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | Install Operational Technology Change Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). Note: Operational Technology Change Management now includes the Industrial Process Manager, and can be used with or without Operational Technology Manager. | | Yokohama | Activation information : Install Operational Technology Change Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Operational Technology Change Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Operational Technology Change Management we have noted them here. {#dfrn3-operationaltechnologychangemanagement-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Operational Technology Change Management we have noted them here. {#dfrn3-operationaltechnologychangemanagement-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Operational Technology Change Management, such as specific requirements or compliance levels. {#dfrn3-operationaltechnologychangemanagement-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Operational Technology Change Management we have noted them here. {#dfrn3-operationaltechnologychangemanagement-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Operational Technology Change Management we have noted them here. {#dfrn3-operationaltechnologychangemanagement-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | * In an OT change request record in the Industrial Workspace, use new related lists to create an OT incident record related to the OT change request, or link an existing OT incident record to the OT change request. * Organize your OT change requests with the updated OT change record on the Industrial Workspace . See [Operational Technology Change Management](https://www.servicenow.com/docs/access?context=operational-technology-change-management-landing-page&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | In an OT change request record in the Industrial Workspace, use new related lists to create an OT incident record related to the OT change request, or link an existing OT incident record to the OT change request. See [Operational Technology Change Management](https://www.servicenow.com/docs/access?context=operational-technology-change-management-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | No updates for this release. | [ ]