--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Operational Technology Incident Management release notes for upgrades from Xanadu to Zurich # Combined Operational Technology Incident Management release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Operational Technology Incident Management Release Notes for Upgrades from Xanadu to Zurich This consolidated release notes document guides ServiceNow customers through the key updates, new features, and changes in Operational Technology (OT) Incident Management across multiple releases, from Xanadu through Yokohama to Zurich. It helps customers prepare for their upgrade by summarizing important information related to feature enhancements, removals, activation, and upgrade tasks. Show full answer Show less ## New Features * **Xanadu and Yokohama:** Enabled creation of OT incidents directly from OT change requests within the Industrial Workspace, streamlining incident tracking related to changes. * **Zurich:** Introduced the ability for users without an OT incident role to report OT incidents via the Employee Center for OT using the new "Report OT incident" catalog item, improving accessibility and ease of reporting. ## Changes * **Xanadu:** Updated the layout of the OT incident record in the Industrial Workspace to consolidate all related lists under a single "Related Records" tab, enhancing incident record organization. * **Zurich:** Added the "Report OT incident" item to the OT Service Catalog for use in the Employee Center for OT, supporting the new user reporting capability. * **Zurich:** Introduced granular admin roles to allow developers to perform specific administrative configuration tasks without requiring full admin privileges, enabling better role-based access control. ## Removals and Deprecations * **Xanadu:** Removed the "Opened" column from list views under the OT Incident module in the Industrial Workspace to streamline the interface. * **Yokohama and Zurich:** No removals or deprecations reported. ## Activation Information Operational Technology Incident Management must be installed by requesting it from the ServiceNow Store. This applies consistently across all releases from Xanadu to Zurich. The product includes Industrial Process Manager functionality and can be used independently or alongside Operational Technology Manager. Customers should refer to the ServiceNow Store for installation requests and version history. ## Additional Notes * No changes were made regarding additional requirements, browser compatibility, accessibility, or localization across these releases. * Highlighted improvements include enhanced integration between OT incidents and change requests, plus improved user experience in reporting incidents without requiring specialized roles. ## What This Means for ServiceNow Customers Upgrading to Zurich from Xanadu or Yokohama will provide you with improved incident reporting flexibility, especially via the Employee Center for OT, and finer-grained administrative control. The streamlined incident record layouts and catalog integrations support better operational efficiency and user experience. To leverage these benefits, ensure you follow the activation process through the ServiceNow Store and review the pre- and post-upgrade tasks outlined in the release notes. Consolidated page of all release notes for Operational Technology Incident Management from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Operational Technology Incident Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Operational Technology Incident Management to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-operationaltechnologyincidentmanagement-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Operational Technology Incident Management. {#dfrn3-operationaltechnologyincidentmanagement-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | [Create an OT incident from an OT change request](https://www.servicenow.com/docs/access?context=create-ot-incident-from-ot-change&family=xanadu&ft:locale=en-US) : Create an OT incident related to an OT change request directly from the OT change record in the Industrial Workspace. | | Yokohama | [Create an OT incident from an OT change request](https://www.servicenow.com/docs/access?context=create-ot-incident-from-ot-change&family=yokohama&ft:locale=en-US) : Create an OT incident related to an OT change request directly from the OT change record in the Industrial Workspace. | | Zurich | [Use the Employee Center for OT to report an OT incident](https://www.servicenow.com/docs/access?context=report-ot-incident-in-ot-employee-portal&family=zurich&ft:locale=en-US) : Create an OT incident as a user without an OT incident role with the Report OT incident item in the Employee Center for OT. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Operational Technology Incident Management features. {#dfrn3-operationaltechnologyincidentmanagement-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | [Updated layout of the OT incident record on the Industrial Workspace](https://www.servicenow.com/docs/access?context=report-ot-incident&family=xanadu&ft:locale=en-US) : The OT incident record in the Industrial Workspace was updated to include all existing related lists under the Related Records tab. | | Yokohama | No updates for this release. | | Zurich | [Catalog item for reporting an OT incident](https://www.servicenow.com/docs/access?context=report-ot-incident-in-ot-employee-portal&family=zurich&ft:locale=en-US) : The Report OT incident item has been added to the OT Service Catalog for use in the Employee Center for OT. [Admin role dependency](https://www.servicenow.com/docs/access?context=granular-admin-roles&family=zurich&ft:locale=en-US) : Several new granular admin roles have been added, which enable developers to complete administrative configuration tasks without requiring the full admin role. | [ ] ## Removed Between your current release family and Zurich, some Operational Technology Incident Management features or functionality were removed. {#dfrn3-operationaltechnologyincidentmanagement-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | The Opened column was removed from the lists under the OT Incident module in the Industrial Workspace list view. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Operational Technology Incident Management features or functionality were deprecated. {#dfrn3-operationaltechnologyincidentmanagement-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Operational Technology Incident Management. {#dfrn3-operationaltechnologyincidentmanagement-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | Install Operational Technology Incident Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). Note: Operational Technology Incident Management now includes the Industrial Process Manager, and can be used with or without Operational Technology Manager. | | Yokohama | Activation information : Install Operational Technology Incident Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Operational Technology Incident Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Operational Technology Incident Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Operational Technology Incident Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Operational Technology Incident Management we have noted them here. {#dfrn3-operationaltechnologyincidentmanagement-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Operational Technology Incident Management we have noted them here. {#dfrn3-operationaltechnologyincidentmanagement-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Operational Technology Incident Management, such as specific requirements or compliance levels. {#dfrn3-operationaltechnologyincidentmanagement-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Operational Technology Incident Management we have noted them here. {#dfrn3-operationaltechnologyincidentmanagement-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Operational Technology Incident Management we have noted them here. {#dfrn3-operationaltechnologyincidentmanagement-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | * Relate an OT incident to an OT change request by creating the incident from the change record in the Industrial Workspace. * Organize your OT incidents with the updated OT incident record on the Industrial Workspace. See [Operational Technology Incident Management](https://www.servicenow.com/docs/access?context=operational-technology-incident-management-landing-page&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | Relate an OT incident to an OT change request by creating the incident from the change record in the Industrial Workspace. See [Operational Technology Incident Management](https://www.servicenow.com/docs/access?context=operational-technology-incident-management-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | [Zurich Patch 7](https://www.servicenow.com/docs/access?context=zurich-patch-7&family=zurich&ft:locale=en-US) * Report an OT incident without an OT incident role using the Employee Center for OT. See [Operational Technology Incident Management](https://www.servicenow.com/docs/access?context=operational-technology-incident-management-landing-page&family=zurich&ft:locale=en-US) for more information. | [ ]