--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Operational Technology Incident Management release notes for upgrades from Xanadu to Zurich # Combined Operational Technology Incident Management release notes for upgrades from Xanadu to Zurich {#ariaid-title1} * Release version: Zurich * * Updated August 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Consolidated page of all release notes for Operational Technology Incident Management from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Operational Technology Incident Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Operational Technology Incident Management to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-operationaltechnologyincidentmanagement-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Operational Technology Incident Management. {#dfrn3-operationaltechnologyincidentmanagement-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | [Create an OT incident from an OT change request](https://www.servicenow.com/docs/access?context=create-ot-incident-from-ot-change&family=xanadu&ft:locale=en-US) : Create an OT incident related to an OT change request directly from the OT change record in the Industrial Workspace. | | Yokohama | [Create an OT incident from an OT change request](https://www.servicenow.com/docs/access?context=create-ot-incident-from-ot-change&family=yokohama&ft:locale=en-US) : Create an OT incident related to an OT change request directly from the OT change record in the Industrial Workspace. | | Zurich | **[Zurich Patch 7](https://www.servicenow.com/docs/access?context=zurich-patch-7&family=zurich&ft:locale=en-US)** [Use the Employee Center for OT to report an OT incident](https://www.servicenow.com/docs/access?context=report-ot-incident-in-ot-employee-portal&family=zurich&ft:locale=en-US) : Create an OT incident as a user without an OT incident role with the Report OT incident item in the Employee Center for OT. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Operational Technology Incident Management features. {#dfrn3-operationaltechnologyincidentmanagement-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | [Updated layout of the OT incident record on the Industrial Workspace](https://www.servicenow.com/docs/access?context=report-ot-incident&family=xanadu&ft:locale=en-US) : The OT incident record in the Industrial Workspace was updated to include all existing related lists under the Related Records tab. | | Yokohama | No updates for this release. | | Zurich | [Admin role dependency](https://www.servicenow.com/docs/access?context=granular-admin-roles&family=zurich&ft:locale=en-US) : Several new granular admin roles have been added, which enable developers to complete administrative configuration tasks without requiring the full admin role. | [ ] ## Removed Between your current release family and Zurich, some Operational Technology Incident Management features or functionality were removed. {#dfrn3-operationaltechnologyincidentmanagement-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | The Opened column was removed from the lists under the OT Incident module in the Industrial Workspace list view. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Operational Technology Incident Management features or functionality were deprecated. {#dfrn3-operationaltechnologyincidentmanagement-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Operational Technology Incident Management. {#dfrn3-operationaltechnologyincidentmanagement-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | Install Operational Technology Incident Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). Note: Operational Technology Incident Management now includes the Industrial Process Manager, and can be used with or without Operational Technology Manager. | | Yokohama | Install Operational Technology Incident Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). | | Zurich | Install Operational Technology Incident Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Operational Technology Incident Management we have noted them here. {#dfrn3-operationaltechnologyincidentmanagement-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Operational Technology Incident Management we have noted them here. {#dfrn3-operationaltechnologyincidentmanagement-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Operational Technology Incident Management, such as specific requirements or compliance levels. {#dfrn3-operationaltechnologyincidentmanagement-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Operational Technology Incident Management we have noted them here. {#dfrn3-operationaltechnologyincidentmanagement-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Operational Technology Incident Management we have noted them here. {#dfrn3-operationaltechnologyincidentmanagement-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | * Relate an OT incident to an OT change request by creating the incident from the change record in the Industrial Workspace. * Organize your OT incidents with the updated OT incident record on the Industrial Workspace. See [Operational Technology Incident Management](https://www.servicenow.com/docs/access?context=operational-technology-incident-management-landing-page&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | Relate an OT incident to an OT change request by creating the incident from the change record in the Industrial Workspace. See [Operational Technology Incident Management](https://www.servicenow.com/docs/access?context=operational-technology-incident-management-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | [Zurich Patch 7](https://www.servicenow.com/docs/access?context=zurich-patch-7&family=zurich&ft:locale=en-US) * Report an OT incident without an OT incident role using the Employee Center for OT. See [Operational Technology Incident Management](https://www.servicenow.com/docs/access?context=operational-technology-incident-management-landing-page&family=zurich&ft:locale=en-US) for more information. | [ ]