--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Operational Technology Request Management release notes for upgrades from Xanadu to Zurich # Combined Operational Technology Request Management release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Operational Technology Request Management release notes for upgrades from Xanadu to Zurich This consolidated release notes page provides ServiceNow customers with key information regarding the Operational Technology (OT) Request Management upgrades from the Xanadu release family through to Zurich. It highlights new features, changes, removals, deprecations, activation instructions, and other relevant considerations to support a smooth upgrade process and effective use of the OT Request Management capabilities within the Industrial Workspace. Show full answer Show less ## New Features * **Create catalog items for the OT Service Catalog:** Using the catalog builder, customers can define catalog items that allow users to submit categorized OT requests, improving request organization and tracking. * **Fulfillment flows for OT requests:** Customers can design fulfillment flows that catalog items follow to fulfill OT requests. These flows include catalog tasks to streamline the request handling process. * **Create and manage OT requests in Industrial Workspace:** Once configured, OT requests can be created and managed directly within the Industrial Workspace. Users can access OT requests and related catalog tasks via dedicated modules for better visibility and control. ## Upgrade and Activation Information No changes, removals, or deprecations to OT Request Management features were recorded between Xanadu and Zurich releases. Operational Technology Request Management is included as part of the Industrial Workspace Common package, requiring no additional plugins for activation. Before upgrading, customers should review and complete any recommended pre- and post-upgrade tasks to ensure a smooth transition. ## Additional Considerations * **Highlight improvements:** In Xanadu, improvements were made to support managing multiple catalog requests efficiently through a single view in the Industrial Workspace, with automatic notifications and approvals to help expedite the request process. * **Requirements and compatibility:** No new browser, localization, or accessibility requirements were introduced between Xanadu and Zurich. ## What Customers Can Expect ServiceNow customers upgrading from Xanadu to Zurich can expect a stable OT Request Management experience with enhanced capabilities for catalog item creation and fulfillment flow management within the Industrial Workspace. These enhancements enable better transparency, streamlined request handling, and improved operational efficiency without requiring additional activation steps or plugins. Consolidated page of all release notes for Operational Technology Request Management from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Operational Technology Request Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Operational Technology Request Management to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-operationaltechnologyrequestmanagement-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Operational Technology Request Management. {#dfrn3-operationaltechnologyrequestmanagement-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | [Create catalog items for your OT Service Catalog](https://www.servicenow.com/docs/access?context=create-catalog-item&family=xanadu&ft:locale=en-US) : Create a catalog item for the OT Service Catalog using the catalog builder so that other users can submit OT requests that are categorized by catalog item. [Create fulfillment flows that can fulfill an OT request](https://www.servicenow.com/docs/access?context=create-a-fulfillment-flow-ot-request&family=xanadu&ft:locale=en-US) : Create a fulfillment flow that catalog items follow to fulfill an OT request. Fulfillment flows for catalog items in the OT Service Catalog include catalog tasks. [Create an OT request](https://www.servicenow.com/docs/access?context=create-ot-service-request-industrial-workspace&family=xanadu&ft:locale=en-US) : Once Operational Technology Request Management is configured, create OT requests in the Industrial Workspace to address a product or service needed for an OT device or incident. [Manage your OT requests and catalog tasks in the Industrial Workspace](https://www.servicenow.com/docs/access?context=operational-technology-request-management-lists-in-industrial-workspace&family=xanadu&ft:locale=en-US) : View and access OT requests and catalog tasks in the Industrial Workspace list view under the OT Request and the OT Task modules respectively. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Operational Technology Request Management features. {#dfrn3-operationaltechnologyrequestmanagement-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Operational Technology Request Management features or functionality were removed. {#dfrn3-operationaltechnologyrequestmanagement-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Operational Technology Request Management features or functionality were deprecated. {#dfrn3-operationaltechnologyrequestmanagement-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Operational Technology Request Management. {#dfrn3-operationaltechnologyrequestmanagement-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | Operational Technology Request Management is included with the Industrial Workspace Common. No additional plugins are needed. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Operational Technology Request Management we have noted them here. {#dfrn3-operationaltechnologyrequestmanagement-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Operational Technology Request Management we have noted them here. {#dfrn3-operationaltechnologyrequestmanagement-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Operational Technology Request Management, such as specific requirements or compliance levels. {#dfrn3-operationaltechnologyrequestmanagement-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Operational Technology Request Management we have noted them here. {#dfrn3-operationaltechnologyrequestmanagement-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Operational Technology Request Management we have noted them here. {#dfrn3-operationaltechnologyrequestmanagement-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | * Manage multiple catalog requests efficiently with a single view in the Industrial Workspace. * Encourage transparency, expedite request processes, and minimize delays with automatic notifications and approvals. * Maintain the products and services menu that you can use to create and update catalog requests. See [Operational Technology Request Management](https://www.servicenow.com/docs/access?context=operational-technology-request-management-landing-page&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ]