Combined Patient Support Services release notes for upgrades from Xanadu to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 2 minutes to read
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    Summary of Combined Patient Support Services release notes for upgrades from Xanadu to Zurich

    This consolidated release notes page provides ServiceNow customers with a comprehensive view of updates related to Patient Support Services across multiple release families, from Xanadu through Zurich. It is designed to help you prepare effectively for your upgrade by summarizing new features, changes, removals, deprecations, and other relevant information for these releases.

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    Key Information for Upgrade Preparation

    Before upgrading to the Zurich release, it is important to review and complete any pre- and post-upgrade tasks to ensure a smooth transition. However, across all examined releases (Xanadu, Yokohama, and Zurich), there are no updates, new features, changes, removals, activation changes, additional requirements, browser requirements, accessibility, localization, or highlight notes specifically related to Patient Support Services.

    Deprecation Notice

    • Starting with the Yokohama release, Patient Support Services began a deprecation process where the service is hidden and no longer installed on new instances, though it remains supported for existing customers.
    • Details on this deprecation process can be found in the Now Support Knowledge Base article KB0867184.

    What to Expect

    Since there are no new features or changes introduced from Xanadu through Zurich releases for Patient Support Services, customers can expect stability in functionality during this upgrade path. The main consideration is the ongoing deprecation approach starting with Yokohama, which may impact future availability on new instances.

    Overall, this information enables you to plan your upgrade with confidence, knowing that Patient Support Services functionality remains consistent with no immediate changes, while also being aware of its phased deprecation status.

    Consolidated page of all release notes for Patient Support Services from Xanadu to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Patient Support Services release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Patient Support Services to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    No updates for this release.

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Patient Support Services.

    Release Release notes

    Xanadu

    No updates for this release.

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Changes

    Between your current release family and Zurich, some changes were made to existing Patient Support Services features.

    Release Release notes

    Xanadu

    No updates for this release.

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Removed

    Between your current release family and Zurich, some Patient Support Services features or functionality were removed.

    Release Release notes

    Xanadu

    No updates for this release.

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Patient Support Services features or functionality were deprecated.

    Release Release notes

    Xanadu

    No updates for this release.

    Yokohama

    Starting with the Yokohama release, Patient Support Services is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details on this process, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

    Zurich

    No updates for this release.

    Activation information

    Review information on how to activate Patient Support Services.

    Release Release notes

    Xanadu

    No updates for this release.

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for Patient Support Services we have noted them here.

    Release Release notes

    Xanadu

    No updates for this release.

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Patient Support Services we have noted them here.

    Release Release notes

    Xanadu

    No updates for this release.

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Accessibility information

    Review details on accessibility information for Patient Support Services, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    No updates for this release.

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Localization information

    If there are specific localization considerations for Patient Support Services we have noted them here.

    Release Release notes

    Xanadu

    No updates for this release.

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Highlight information

    If there are specific highlight considerations for Patient Support Services we have noted them here.

    Release Release notes

    Xanadu

    No updates for this release.

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.