--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Performance Analytics release notes for upgrades from Xanadu to Zurich # Combined Performance Analytics release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Performance Analytics Release Notes for Upgrades from Xanadu to Zurich This consolidated guide provides ServiceNow customers with a detailed overview of Performance Analytics updates from the Xanadu release through to Zurich. It is designed to assist in planning and executing upgrades by summarizing new features, changes, deprecations, activation requirements, and key considerations relevant to Performance Analytics during this upgrade path. Show full answer Show less ## New Features * **Multiple Levels of Breakdown for Indicators:** Starting with the Yokohama release and continuing in Zurich, Performance Analytics supports applying multiple levels of breakdown to an indicator. This enhancement is enabled by migrating indicators from the traditional architecture to a change data capture (CDC)-based data snapshot model. * **Requirement:** This new architecture requires the use of RaptorDB Professional, and not all indicators qualify for migration. ## Deprecations * Performance Analytics widgets are no longer available on new instances; instead, Platform Analytics data visualizations with indicator data sources should be used. * The Analytics Hub is unavailable on new or fully migrated instances; KPI Details replaces its functionality. * The Performance Analytics admin console has been deprecated on new instances and does not display data from Platform Analytics artifacts during upgrades. ## Activation and Licensing * Complimentary Performance Analytics for Incident Management remains active by default across all releases but does not support creating indicators or breakdowns. * Full Performance Analytics capabilities require activating the appropriate subscription plugin (Premium or equivalent) matching your subscription level. ## Additional Requirements * To leverage the new data snapshots feature introduced in Yokohama and Zurich, your instance must operate on the RaptorDB Professional database. ## Key Outcomes for ServiceNow Customers * Enhanced analytical capabilities with multi-level breakdowns allow deeper insights into performance indicators, enabling more granular analysis. * Migration to CDC-based snapshots ensures improved data handling and performance but requires compliance with RaptorDB Professional database prerequisites. * Understanding deprecated features helps streamline transition to Platform Analytics and avoid reliance on legacy widgets and consoles. * Activation guidance ensures customers know how to enable full Performance Analytics features post-upgrade. * Consistent process monitoring and decision support are maintained through role-based dashboards that visualize historical and real-time metrics. Consolidated page of all release notes for Performance Analytics from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Performance Analytics release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Performance Analytics to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-performanceanalytics-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Performance Analytics. {#dfrn3-performanceanalytics-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Apply multiple levels of breakdown to an indicator](https://www.servicenow.com/docs/access?context=multi-level-breakdowns&family=yokohama&ft:locale=en-US) : Migrate indicators from traditional Performance Analytics architecture to change data capture (CDC)-based data snapshots. This new architecture allows for more than two levels of breakdown to apply to an indicator. RaptorDB Professional is required, and not all indicators qualify for migration. | | Zurich | [Apply multiple levels of breakdown to an indicator](https://www.servicenow.com/docs/access?context=multi-level-breakdowns&family=zurich&ft:locale=en-US) : Migrate indicators from traditional Performance Analytics architecture to change data capture (CDC)-based data snapshots. This new architecture allows for more than two levels of breakdown to apply to an indicator. RaptorDB Professional is required, and not all indicators qualify for migration. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Performance Analytics features. {#dfrn3-performanceanalytics-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Performance Analytics features or functionality were removed. {#dfrn3-performanceanalytics-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Performance Analytics features or functionality were deprecated. {#dfrn3-performanceanalytics-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | * Performance Analytics widgets are not available on new instances. Use Platform Analytics data visualizations with indicator data sources instead. Users with the admin and pa_admin roles will still be able to use Performance Analytics widgets for Service Portal. * The Analytics Hub is not available on new instances or instances that have fully migrated to Platform Analytics. Use KPI Details instead. * The Performance Analytics admin console is deprecated on new instances. For upgrading customers, the console is available but does not show data from the new Platform Analytics artifacts. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Performance Analytics. {#dfrn3-performanceanalytics-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | Complimentary Performance Analytics for Incident Management is active by default. You cannot create indicators or breakdowns with this application. The full features of Performance Analytics are available with a subscription. Activate the Performance Analytics plugin that matches your subscription. For details, see [Activating your Performance Analytics subscription](https://www.servicenow.com/docs/access?context=c_PremiumPerformanceAnalytics&family=xanadu&ft:locale=en-US). | | Yokohama | Activation information : Complimentary Performance Analytics for Incident Management is active by default. You cannot create indicators or breakdowns with this complimentary application. The full features of Performance Analytics are available with a subscription. Activate the Premium plugin that matches
 your subscription. For details, see Activate your Performance Analytics
 subscription. | | Zurich | Activation information : Complimentary Performance Analytics for Incident Management is active by default. You cannot create indicators or breakdowns with this complimentary application. The full features of Performance Analytics are available with a subscription. Activate the Premium plugin that matches
 your subscription. For details, see Activate your Performance Analytics
 subscription. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Performance Analytics we have noted them here. {#dfrn3-performanceanalytics-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Additional requirements : To use the new data snapshots feature, your instance must be on the RaptorDB Professional database. | | Zurich | Additional requirements : To use the new data snapshots feature, your instance must be on the RaptorDB Professional database. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Performance Analytics we have noted them here. {#dfrn3-performanceanalytics-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Performance Analytics, such as specific requirements or compliance levels. {#dfrn3-performanceanalytics-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Performance Analytics we have noted them here. {#dfrn3-performanceanalytics-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Performance Analytics we have noted them here. {#dfrn3-performanceanalytics-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | * Track critical process metrics and trends. * Measure process health and behavior against organizational targets. * Identify process patterns and potential bottlenecks before they occur. * Continually visualize historical and real-time process statistics in role-based dashboards. The dashboards enable individual stakeholders to make informed decisions. See [Performance Analytics (Indicator data sources)](https://www.servicenow.com/docs/access?context=pa-overview&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * Track critical process metrics and trends. * Measure process health and behavior against organizational targets. * Identify process patterns and potential bottlenecks before they occur. * Continually visualize historical and real-time process statistics in role-based dashboards. The dashboards enable individual stakeholders to make informed decisions. See [Performance Analytics (Indicator data sources)](https://www.servicenow.com/docs/access?context=pa-overview&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Track critical process metrics and trends. * Measure process health and behavior against organizational targets. * Identify process patterns and potential bottlenecks before they occur. * Continually visualize historical and real-time process statistics in role-based dashboards. The dashboards enable individual stakeholders to make informed decisions. See [Performance Analytics (Indicator data sources)](https://www.servicenow.com/docs/access?context=pa-overview&family=zurich&ft:locale=en-US) for more information. | [ ]