--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Performance AnalyticsITSM dashboards release notes for upgrades from Xanadu to Zurich # Combined Performance AnalyticsITSM dashboards release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Performance Analytics ITSM dashboards release notes for upgrades from Xanadu to Zurich This consolidated release notes page provides ServiceNow customers with a comprehensive view of updates related to Performance Analytics ITSM dashboards across release families from Xanadu through Zurich. It is designed to assist you in preparing for upgrades by summarizing new features, changes, removals, deprecations, and other relevant information for these dashboards. Show full answer Show less For each release family, if no updates occurred, a clear note is provided indicating "No updates for this release," ensuring you can quickly identify periods of change and stability. ## Key Features * **Xanadu Release:** Introduced the Next Experience dashboards: * **IT Executive dashboard:** Offers executives and managers actionable insights into IT Service Management (ITSM) data to support informed decision-making. * **Service Operations Workspace for ITSM Agent dashboard:** Enables agents to efficiently access information about their work. * These dashboards replace the previous Performance Analytics dashboards, marking a significant enhancement in user experience and data accessibility. * **Yokohama and Zurich Releases:** No new features or changes were introduced for Performance Analytics ITSM dashboards. ## Upgrade Considerations * Before upgrading to Zurich, review and complete any pre- and post-upgrade tasks specific to Performance Analytics ITSM dashboards as outlined in the release notes. * There were no changes, removals, deprecations, or activation procedure updates across the releases from Xanadu to Zurich for these dashboards. * No additional requirements, browser compatibility changes, accessibility or localization updates were introduced in this upgrade path. ## Practical Implications for ServiceNow Customers If you are upgrading from Xanadu to Zurich, the primary new capability to leverage is the Next Experience dashboards introduced in Xanadu, which provide improved executive and agent-level insights into ITSM data. Since there are no further changes through Yokohama and Zurich, you can expect consistency in dashboard functionality and activation processes after adopting these dashboards. This stable upgrade path simplifies planning and reduces risk, allowing your teams to focus on utilizing enhanced dashboards without needing to adapt to further modifications or deprecations. Consolidated page of all release notes for Performance AnalyticsITSM dashboards from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Performance AnalyticsITSM dashboards release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Performance AnalyticsITSM dashboards to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-performanceanalyticsitsmdashboards-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Performance AnalyticsITSM dashboards. {#dfrn3-performanceanalyticsitsmdashboards-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | Next Experience [Legacy: IT Executive dashboard](https://www.servicenow.com/docs/access?context=it-executive-dashboard&family=xanadu&ft:locale=en-US) : Get insights into the IT Service Management (ITSM) data using the ITSM Success Dashboard. This dashboard provides metrics for executives and managers to take informed decisions. Agents can use the [Service Operations Workspace for ITSM](https://www.servicenow.com/docs/access?context=sow-landing-page&family=xanadu&ft:locale=en-US) Agent dashboard to get information about their work. These dashboards replace the existing Performance Analytics dashboards. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Performance AnalyticsITSM dashboards features. {#dfrn3-performanceanalyticsitsmdashboards-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Performance AnalyticsITSM dashboards features or functionality were removed. {#dfrn3-performanceanalyticsitsmdashboards-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Performance AnalyticsITSM dashboards features or functionality were deprecated. {#dfrn3-performanceanalyticsitsmdashboards-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Performance AnalyticsITSM dashboards. {#dfrn3-performanceanalyticsitsmdashboards-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Performance AnalyticsITSM dashboards we have noted them here. {#dfrn3-performanceanalyticsitsmdashboards-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Performance AnalyticsITSM dashboards we have noted them here. {#dfrn3-performanceanalyticsitsmdashboards-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Performance AnalyticsITSM dashboards, such as specific requirements or compliance levels. {#dfrn3-performanceanalyticsitsmdashboards-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Performance AnalyticsITSM dashboards we have noted them here. {#dfrn3-performanceanalyticsitsmdashboards-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Performance AnalyticsITSM dashboards we have noted them here. {#dfrn3-performanceanalyticsitsmdashboards-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | Experience the enhanced Performance Analytics ITSM dashboards in the Xanadu release. See [Legacy: Performance Analytics ITSM Dashboards](https://www.servicenow.com/docs/access?context=itsm-dashboards-content-pack&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ]