--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Process Mining release notes for upgrades from Xanadu to Zurich # Combined Process Mining release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 8 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Process Mining Release Notes for Upgrades from Xanadu to Zurich This consolidated guide covers the key updates, new features, and important upgrade information for ServiceNow Process Mining from the Xanadu release through to Zurich. It is designed to help customers prepare for and understand enhancements introduced across multiple release families, enabling better process insights, efficiency improvements, and integration capabilities. Show full answer Show less ## Important Upgrade Information * **Pre- and post-upgrade tasks:** Customers should review and complete necessary upgrade tasks before moving to Zurich. * **Activation:** Process Mining is available by default in Zurich, simplifying deployment compared to prior releases that required plugin activation. * **No updates noted:** Some releases such as Xanadu and Yokohama had no changes to Process Mining in Zurich. ## Key Features Introduced (Xanadu to Zurich) * **Evaluation Versions:** Try limited Process Mining features on Incident, HR, and CSM tables without requiring entitlement to evaluate benefits. * **Enhanced Process Mining Graph:** Filter by activity definitions and customize graph orientation for improved visual analysis. * **Root Cause and Variation Analysis:** Generate summaries of inefficiency histories and analyze different process routes and variants. * **Finding Definitions Configuration:** Efficiently configure automated and rule-based findings with guided setup. * **Inflow/Outflow Node Star Diagram:** Analyze specific nodes or arcs and filter incoming/outgoing flows to understand process interactions. * **Now Assist Integration:** Enhanced work notes analysis and automatic highlight generation for insights on improvement opportunities. * **Process Configuration Builder \& Content Pack Importer:** Guided setup to configure process mining and import customizable templates for process configurations. * **Performance Improvements:** Faster workspace loading using lazy loading and transition filters to reduce data scope. * **Advanced Transition Filters:** Support for OR clauses, "is empty"/"is not empty" predicates, and multi-value selection for precise filtering. * **Expanded Data Handling:** Define integer fields as activity definitions and group journal fields to analyze agent response times. * **API Access:** Use ProcessMiningIntegrationAPI to create, mine, and access Process Mining data programmatically. * **Idle Time Analysis:** Identify delays where cases are assigned to teams but waiting for individual agents, helping to pinpoint bottlenecks. * **Touchpoint Analysis:** Examine human involvement and workload in processes to optimize operational efficiency. * **Data Security Enhancements:** Mark projects as restricted to limit data access only to owners and shared users, preventing security breaches. * **Project Sharing:** Share Process Optimization projects via persistent links that remain valid after updates and re-mining. * **Automation \& CIM Request Simplification:** Pre-populated mandatory fields reduce setup time when creating automation or Continual Improvement Management requests. * **Integration with ServiceNow Playbook:** Export up to five process routes directly to ServiceNow Playbook for further flow analysis and refinement, enabled by Now Assist. ## Usability Improvements * View improvement opportunities in card or list formats on the Summary and Insights page. * Renaming scheduled tasks for easier identification of mining results. ## Removed or Deprecated Features No features or functionalities were removed or deprecated between Xanadu and Zurich releases. ## Additional Notes for Customers * There were no changes to browser requirements, accessibility, or localization for Process Mining in these releases. * ACL updates increased security while allowing broader visibility in trial versions, with some filters restricted based on user permissions. * Process Mining is available through the ServiceNow Store and is activated by default in Zurich. This comprehensive update empowers ServiceNow customers to take advantage of enhanced process visualization, analysis, automation, and security features to achieve deeper operational insights and improved process optimization outcomes. Consolidated page of all release notes for Process Mining from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Process Mining release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Process Mining to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-processmining-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Process Mining. {#dfrn3-processmining-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | [Process Mining evaluation version available](https://www.servicenow.com/docs/access?context=process-mining&family=xanadu&ft:locale=en-US) : Try sample mining and limited features on the Incident table without an entitlement so you can decide whether the advanced features are beneficial to your organization. [Process Mining graph enhanced with perspectives](https://www.servicenow.com/docs/access?context=set-perspective&family=xanadu&ft:locale=en-US) : Filter the Process Mining graph by the activity definitions you want to view at a particular time. [Understanding the root cause of inefficiency made easier](https://www.servicenow.com/docs/access?context=annotate-project&family=xanadu&ft:locale=en-US) : Generate a summary of all work notes to see the history of the inefficiency rather than having to read each individual work note separately. [Configure finding definitions](https://www.servicenow.com/docs/access?context=configuring-finding-definitions&family=xanadu&ft:locale=en-US) : Configure and view automated and rule-based finding definitions efficiently using a comprehensive guided setup. [Include additional use case analysis in a project automatically](https://www.servicenow.com/docs/access?context=adv-settings&family=xanadu&ft:locale=en-US) : Set Approval analysis or SLA breach analysis automatically for applicable processes when creating a project so you don't need to make this selection manually. [Variation analysis introduced in Summary and Insights page](https://www.servicenow.com/docs/access?context=summary-insights-dashboard&family=xanadu&ft:locale=en-US) : Analyze various routes the records in the process took based on parameters like mostly traversed, more steps, and so on. This information is accessible on the Summary and Insights page. [Customize the outline of the process mining graph dashboard](https://www.servicenow.com/docs/access?context=analyst-workbench-dashboard&family=xanadu&ft:locale=en-US) : Customize the orientation of the outline of the process graph set for the current project workbench for nodes within the graph. For example, when using a vertically oriented widget, you might prefer the graph and star diagram to be displayed in a vertical layout rather than a horizontal one. [Inflow and outflow analysis: node star diagram](https://www.servicenow.com/docs/access?context=node-diagram&family=xanadu&ft:locale=en-US) : View the records for any node or arc from the map dashboard. [Option to filter out incoming or outgoing arcs](https://www.servicenow.com/docs/access?context=analyst-workbench-dashboard&family=xanadu&ft:locale=en-US) : View only incoming or only outgoing arcs to see the inflow/outflow of work for a particular process with respect to other related processes on the graph. | | Yokohama | [Now Assist based work notes analysis](https://www.servicenow.com/docs/access?context=worknotes-analysis&family=yokohama&ft:locale=en-US) : Work notes analysis is now enhanced using Now Assist to understand the operational reasons behind activity transitions by examining the work notes and comments recorded around the time of these transitions. [Process configuration builder introduced](https://www.servicenow.com/docs/access?context=create-process-config&family=yokohama&ft:locale=en-US) : Configure and view the process configurations efficiently by using the new comprehensive Process configuration builder. It is a guided setup to configure and view the process configurations. [Content pack importer introduced for process configurations](https://www.servicenow.com/docs/access?context=po-content-pack&family=yokohama&ft:locale=en-US) : Import and customize the content pack process configuration templates to activate new features. Content pack process configuration templates are now read-only. [Process Mining evaluation project available for HR and CSM](https://www.servicenow.com/docs/access?context=evaluation-pm-inci-manag&family=yokohama&ft:locale=en-US) : Ability to try out the sample mining and limited features available for HR and CSM without an entitlement. For the advanced features, you can purchase a license. [Access control (ACL) rules updated](https://www.servicenow.com/docs/access?context=access-control&family=yokohama&ft:locale=en-US) : The ACL rules have been updated for broader visibility on the try-out version while also increasing the security. * No Process Mining role is required to access a shared project and to generate Platform Analytics insights for some tables. * Some breakdown filters or activity definitions are blocked for certain users based on the column access. [Process Mining performance improved](https://www.servicenow.com/docs/access?context=analyst-workbench-overview&family=yokohama&ft:locale=en-US) : The following improvements boost Process Mining performance and lead to quicker insights: * Introduced lazy loading of improvement opportunities and variants for faster workspace loading. * Introduced applying a transition filter before mining to reduce scope of data and speed up the mining process. * Improved Process Mining workbench load time. [Transition filters enhanced](https://www.servicenow.com/docs/access?context=node-to-node-conditions&family=yokohama&ft:locale=en-US) : The enhanced transition filters now provide more flexibility and precision in filtering the process map by providing the following: * Ability to use `OR` clause on steps to create a more complex and nuanced criteria for process transitions. * Include predicates like "is empty" and "is not empty" allowing for more refined control over the conditions under which transitions occur, ensuring that workflows are both comprehensive and adaptable to a variety of scenarios. * Ability to select more than one value with a single click that contains a specific text. [Enhanced the Process Mining engine](https://www.servicenow.com/docs/access?context=set-activity-def&family=yokohama&ft:locale=en-US) : Key updates include: * Defining integer fields as activity definitions. * Grouping journal fields to identify how quickly an agent reacted to an assigned case. * Defining the order of simultaneous activities on the graph. [Additional breakdown capacity for Process Mining on external data](https://www.servicenow.com/docs/access?context=external-dataset&family=yokohama&ft:locale=en-US) : Ability to import a maximum of 10 breakdown fields enabling to segment and analyze specific subsets of the external process data using Process Mining. [API for accessing Process Mining data](https://www.servicenow.com/docs/access?context=define-workflow-model&family=yokohama&ft:locale=en-US) : Create, mine, and access Process Mining data via an API (ProcessMiningIntegrationAPI). For more information, see the API documentation. | | Zurich | [Opportunity details page](https://www.servicenow.com/docs/access?context=opportunity-details&family=zurich&ft:locale=en-US) : Generate highlights to surface key drivers behind process patterns that accelerate decision-making and prioritization of process changes on the Opportunity details page. This page provides the detailed context of every improvement opportunity. It uses Now Assist to help generate highlights. [Idle time analysis](https://www.servicenow.com/docs/access?context=idle-time-analysis&family=zurich&ft:locale=en-US) : Analyze where cases are waiting to be assigned to agents by tracking and analyzing the time during which the case is assigned to a team but not yet to an agent. Idle time analysis helps identify inefficiencies, such as delays in task assignment or workflow bottlenecks, and helps improve coordination and reduce waiting time within processes. Idle time analysis must be configured in the process configuration. [Touchpoint analysis](https://www.servicenow.com/docs/access?context=touchpoint-analysis&family=zurich&ft:locale=en-US) : Identify where and how human involvement occurs in a process by using touchpoint analysis. Analyzing the fields that involves human involvement helps you improve your processes, enhancing performance and reducing operational costs. Touchpoint analysis enables you to analyze the workload of transitions and cases. Touchpoint analysis must be configured in the process configuration. [Enhanced data security](https://www.servicenow.com/docs/access?context=set-objectives&family=zurich&ft:locale=en-US) : Mark a project as restricted to help protect sensitive data and avoid security breaches. Restricted project data is available only to the owner and the users with whom the project is shared. [Share a Process Optimization project](https://www.servicenow.com/docs/access?context=share-project&family=zurich&ft:locale=en-US) : Share projects through a link that remains unchanged even when the project is updated and remined. [Creation of automation requests and CIMs simplified](https://www.servicenow.com/docs/access?context=submit-automation-idea&family=zurich&ft:locale=en-US) : When creating an automation or Continual Improvement Management (CIM) request from Process Mining, mandatory fields are pre-populated, reducing friction and accelerating time-to-action. [Process Mining integrated with ServiceNow playbook](https://www.servicenow.com/docs/access?context=analyst-workbench-dashboard&family=zurich&ft:locale=en-US) : Process Mining has been integrated with ServiceNow playbook. After analyzing and identifying a process for improvement, export the process to playbook and add subflows or triggers to analyze and refine the flow. Use the Playbooks icon on the Process Mining Analyst Workbench to export up to 5 routes of a project to ServiceNow playbook. This feature is enabled by Now Assist. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Process Mining features. {#dfrn3-processmining-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Usability improvements introduced](https://www.servicenow.com/docs/access?context=explore-process-mining&family=yokohama&ft:locale=en-US) : A few improvements are introduced for ease of usability. * View the improvement opportunities on the Summary and Insights page as a card view or list view. * Rename the scheduled tasks that help to identify and view a specific result. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Process Mining features or functionality were removed. {#dfrn3-processmining-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Process Mining features or functionality were deprecated. {#dfrn3-processmining-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Process Mining. {#dfrn3-processmining-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | Process Mining is available with activation of the sn_po plugin. | | Yokohama | Activation information : Process Mining is available with activation of the sn_po plugin. For details, see [Activating Process Optimization](https://www.servicenow.com/docs/access?context=activating-process-mining&family=yokohama&ft:locale=en-US). | | Zurich | Activation information : Process Mining is available by default. For details, see [Activating Process Optimization](https://www.servicenow.com/docs/access?context=activating-process-mining&family=zurich&ft:locale=en-US). Important: Process Mining is available by default. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Process Mining we have noted them here. {#dfrn3-processmining-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Process Mining we have noted them here. {#dfrn3-processmining-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Process Mining, such as specific requirements or compliance levels. {#dfrn3-processmining-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Process Mining we have noted them here. {#dfrn3-processmining-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Process Mining we have noted them here. {#dfrn3-processmining-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | * Process Mining evaluation version available * Process Mining graph enhanced with perspectives * Finding Builder introduced * Additional use case analysis included in a project automatically * Show records action available on Process Mining graph dashboard (Star diagram) See [Process Optimization](https://www.servicenow.com/docs/access?context=process-mining&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * Now Assist based work notes analysis * Process configuration builder introduced * Content pack importer introduced for process configurations * Process Mining evaluation project available for HR and CSM * Access control (ACL) rules updated See [Process Optimization](https://www.servicenow.com/docs/access?context=process-mining&family=yokohama&ft:locale=en-US) for more information. Important: Process Mining is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | * Generate highlights of the improvement opportunities in the Opportunity details page. * Identify inefficiencies by focusing on the delays in task assignment by using idle time analysis. * Analyze the workload of transitions and cases by using touchpoint analysis. * Enhance data security by marking projects as restricted. * Process Mining is integrated with ServiceNow playbook. See [Process Optimization](https://www.servicenow.com/docs/access?context=process-mining&family=zurich&ft:locale=en-US) for more information. | [ ]