Combined Recommended Actions for Operational Technology Service Management (OTSM) release notes for upgrades from Xanadu to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 3 minutes to read
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    Summary of Combined Recommended Actions for Operational Technology Service Management (OTSM) release notes for upgrades from Xanadu to Zurich

    This consolidated release notes document provides ServiceNow customers with essential information about upgrading the Recommended Actions for Operational Technology Service Management (OTSM) application from the Xanadu release family through Yokohama to the Zurich release. It summarizes new features, changes, removals, deprecations, activation steps, and other relevant upgrade considerations to help ensure a smooth transition and optimal use of the OTSM capabilities.

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    Key Features

    • Apply Recommended Actions to OT Incidents: Introduced in Yokohama and enhanced in Zurich, this feature enables users to view contextually relevant actions that assist in resolving Operational Technology incidents more efficiently.
    • Contextualize External Documents (Zurich): This new capability allows users to attach and understand why an external document is pertinent to a specific OT incident, leveraging AI-enhanced insights to improve incident management.

    Changes and Updates

    • No changes, removals, or deprecations were reported for any releases from Xanadu through Zurich, indicating stability in the existing OTSM Recommended Actions features during these upgrades.
    • Highlight enhancements include the use of AI to provide enhanced recommended actions, especially in Zurich, improving the relevance and context of suggested resolutions for OT incidents.

    Activation and Installation

    Installation of Recommended Actions for OTSM from Yokohama onwards requires requesting the application via the ServiceNow Store. Customers should visit the ServiceNow Store to view available apps and submit installation requests accordingly.

    Additional Considerations

    • No new additional requirements, browser requirements, accessibility updates, or localization changes were introduced between Xanadu and Zurich.
    • Pre- and post-upgrade tasks should be reviewed and completed as necessary prior to upgrading to Zurich to ensure compatibility and readiness.

    Practical Benefits for ServiceNow Customers

    By upgrading to Zurich, customers can expect improved incident resolution capabilities through AI-enhanced recommended actions and the ability to contextualize external documents related to OT incidents. These enhancements help teams respond faster and with more accuracy to operational technology issues, improving overall service reliability and efficiency.

    Consolidated page of all release notes for Recommended Actions for Operational Technology Service Management (OTSM) from Xanadu to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Recommended Actions for Operational Technology Service Management (OTSM) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Recommended Actions for Operational Technology Service Management (OTSM) to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Recommended Actions for Operational Technology Service Management (OTSM).

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama
    Apply Recommended Actions to your Operational Technology incidents
    Use Recommended Actions to see relevant actions that can help resolve your OT incidents.

    Zurich
    Contextualize an external document
    Contextualize an external document to get an explanation of why the document is relevant to the selected OT incident.
    Apply Recommended Actions to your Operational Technology incidents
    Use Recommended Actions to see relevant actions that can help resolve your OT incidents.

    Changes

    Between your current release family and Zurich, some changes were made to existing Recommended Actions for Operational Technology Service Management (OTSM) features.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Recommended Actions for Operational Technology Service Management (OTSM) features or functionality were removed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Recommended Actions for Operational Technology Service Management (OTSM) features or functionality were deprecated.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Recommended Actions for Operational Technology Service Management (OTSM).

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    Install Recommended Actions for OTSM by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Zurich

    Install Recommended Actions for OTSM by requesting it from the ServiceNow Store.

    Additional requirements

    If any additional requirements were introduced or changed for Recommended Actions for Operational Technology Service Management (OTSM) we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Recommended Actions for Operational Technology Service Management (OTSM) we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Recommended Actions for Operational Technology Service Management (OTSM), such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    Localization information

    If there are specific localization considerations for Recommended Actions for Operational Technology Service Management (OTSM) we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Recommended Actions for Operational Technology Service Management (OTSM) we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    Display relevant actions to users based on the context of an OT incident record.

    See Recommended Actions for OTSM for more information.

    Zurich
    • Use the AI Enhanced Recommended Actions for OTSM feature to access external sources related to an OT incident and review why the document is relevant to the incident.
    • Display relevant actions to users based on the context of an OT incident record.

    See Recommended Actions for OTSM and AI Enhanced Recommended Actions for OTSM for more information.