--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Regulatory Change Management release notes for upgrades from Xanadu to Zurich # Combined Regulatory Change Management release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 13 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Regulatory Change Management release notes for upgrades from Xanadu to Zurich This consolidated release notes document guides ServiceNow customers through the updates and enhancements to Regulatory Change Management (RCM) from the Xanadu release through to the Zurich release. It highlights key new features, changes, and activation instructions to support a smooth upgrade and enable efficient regulatory compliance management. Show full answer Show less ## New Features * **Xanadu:** Introduced rule-based regulatory alert assignment, enabling automatic routing of alerts to stakeholders with filtering options. Added AI-powered citation recommendations to help users identify relevant regulatory references within alerts. * **Yokohama:** Enabled summary generation for regulatory alerts to create concise, business-focused updates, reducing time to interpret complex regulations. Introduced AI-driven regulatory mapping to associate changes with internal controls and policies automatically. Added recommendation contexts and templates to streamline decision-making and contextual insights. Extended impact radius to identify and link affected business areas, and introduced regulatory assessments powered by the Smart Assessment Engine for tracking compliance progress. * **Zurich:** Launched support for multiple regulatory tasks and source document import tasks per alert to improve task management and traceability. Provided flexible task closure options and the ability to reopen action tasks for rework after rejection. Enabled manual closure of regulatory alerts upon completion of all tasks. Introduced a Tasks widget on alert overview pages to enhance visibility into related activities. Updated workflows for regulatory tasks and source document import tasks to support compliance processes. Empowered users to create and manage action tasks independently to reduce approval bottlenecks. ## Changes * **Xanadu:** Enhanced task management allowing coordinators to change ownership of tasks. Improved Next Experience Chat Collaboration and Discuss features. Segregated action tasks from other management applications for better tracking in the My Tasks portal. * **Yokohama:** Enabled some Now Assist skills by default for new and upgrading customers. Changed Now Assist usage measurement model for better tracking. Updated action task forms by removing certain category fields and replacing them with impacted area fields. Added progress tracking for regulatory assessments on alert overview pages and home pages. Regulatory assessments now display in the Compliance Workspace Tasks pane. * **Zurich:** Expanded administrator role capabilities allowing feature admins to complete tasks previously limited to administrators. Implemented security enhancements on read-only fields across multiple RCM plugins. Adopted the Coral theme as default with a dark mode option to improve user experience. Updated default column configurations for regulatory and action tasks to enhance usability. Supporting detailed task workflows with flexible approval processes. ## Removals and Deprecations No features or functionality were removed or deprecated during upgrades from Xanadu through Zurich, except that in Yokohama, the related documents list was hidden for regulatory alerts, and entity class configuration was removed for assessments, simplifying assessment processes. ## Activation and Requirements Regulatory Change Management and ServiceNow Otto for Integrated Risk Management (IRM) are available via the ServiceNow Store. Customers must request installation through the ServiceNow Store interface. There are no new additional or browser-specific requirements introduced through these releases. ## Accessibility and Localization The Zurich release introduces a Coral theme with a dark mode option for web and mobile interfaces to enhance accessibility by reducing eye strain and improving readability. No localization updates were noted. ## Practical Benefits for ServiceNow Customers * Automate and streamline regulatory alert handling with rule-based assignments and AI-powered insights. * Reduce manual effort and risk by leveraging AI for regulatory mapping and summarizing complex regulatory information. * Manage compliance workflows more efficiently through task segregation, flexible task creation, and closure options. * Gain enhanced visibility into compliance activities with new widgets, improved dashboards, and contextual recommendations. * Improve oversight and accountability with enhanced role capabilities and security on key data fields. * Enjoy an improved user experience with updated themes and interface enhancements. Consolidated page of all release notes for Regulatory Change Management from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Regulatory Change Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Regulatory Change Management to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-regulatorychangemanagement-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Regulatory Change Management. {#dfrn3-regulatorychangemanagement-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | [Assign rule-based regulatory alerts](https://www.servicenow.com/docs/access?context=set-up-assignment-configuration&family=xanadu&ft:locale=en-US) : Define the routing rules to automatically distribute regulatory alerts to internal stakeholders. You can apply conditions to filter incoming regulatory feeds by Title, Description, Key dates, and many other fields. You can also auto-assign filtered regulatory alerts to domain experts for further review. [Add an AI-recommended citation to a regulatory alert](https://www.servicenow.com/docs/access?context=add-recommended-citations-to-a-regulatory-alert&family=xanadu&ft:locale=en-US) : Add AI-powered recommendations from the most relevant citations through incoming regulatory changes, authority documents, child citations, and related control objects. You can drill down into the recommendations to explore the details within the context of the alert. * No plans to enhance the Calendar reporting view in the Classic UI that is shipped with the application. * No plans to enhance the Overview dashboard in the Classic UI that is shipped with the application. | | Yokohama | [Generating a summary of a regulatory alert](https://www.servicenow.com/docs/access?context=create-a-summary-of-a-reg-alert&family=yokohama&ft:locale=en-US) : Transform your detailed regulatory information into concise, business-focused summaries that emphasize the most critical changes and impending deadlines. You can significantly cut down the time that is required to interpret complex updates, ensuring that no vital details are overlooked. By streamlining compliance processes, your organization becomes more efficient and minimizes the risks. [Regulatory mapping with AI](https://www.servicenow.com/docs/access?context=recommendations-for-a-regulatory-alert&family=yokohama&ft:locale=en-US) : Leverage artificial intelligence to help your organizations identify, track, and manage regulatory requirements that are specific to their industry. AI automates the mapping of incoming regulatory changes to internal business operations, such as citations and control objectives, making it easier to ensure compliance. By analyzing the incoming regulatory changes and vast amounts of internal regulatory data, AI highlights the relevant policies for association and mapping, which helps your organization to streamline the compliance process and reduce manual effort. [Recommendation contexts and templates](https://www.servicenow.com/docs/access?context=recommendation-contexts&family=yokohama&ft:locale=en-US) : Enable your administrators to use a framework engine to create decision templates for primary records. This framework simplifies the enterprise decision-making processes and includes the configurable user interface elements that provide contextual insights and improve the display of these elements. By integrating this framework, your organization can help to ensure that every recommendation is both relevant and informed. [Impact radius extension](https://www.servicenow.com/docs/access?context=add-impacted-area-reg-alert&family=yokohama&ft:locale=en-US) : Identify the impacted areas of your business operations, such as the citations, control objectives, policies, risks, controls, and authority documents, that you can add to a regulatory alert. You can then conduct a review for implementation acceptance that triggers a change management program by assigning ownership and accountability through a Change Task. Additionally, an existing dashboard was improved so that you can get a clear overview of the impacted business operations. [Regulatory assessment for a regulatory alert](https://www.servicenow.com/docs/access?context=regulatory-assessment-in-rcm&family=yokohama&ft:locale=en-US) : View the new Regulatory assessments related list for a regulatory alert. This list displays the uniquely generated regulatory assessments that are powered by the Smart Assessment Engine application so that you can analyze and track the completion status for compliance users. Your users with the sn_grc.business_user role can work on these assessments. | | Zurich | [ServiceNow Otto for Integrated Risk Management (IRM)](https://www.servicenow.com/docs/access?context=now-assist-for-irm-rn&family=zurich&ft:locale=en-US) : You can review the ServiceNow Otto for Integrated Risk Management (IRM) release notes for full descriptions of the Now Assist in Regulatory Change Management (RCM) features. [Add multiple regulatory tasks](https://www.servicenow.com/docs/access?context=regulatory-change-tasks&family=zurich&ft:locale=en-US) : Add multiple regulatory tasks to an alert. Each task can represent a distinct area of impact or required action. By organizing work into separate change tasks, your teams can assign responsibilities, track progress, and manage dependencies more effectively. [Add multiple source document import tasks](https://www.servicenow.com/docs/access?context=source-document-import-tasks&family=zurich&ft:locale=en-US) : Associate multiple source document import tasks with one regulatory alert to simplify the management and tracking of your regulatory content ingestion. Each import task adds the relevant documents to the regulatory library to help ensure that all source materials that are related to the alert are accurately captured and organized. You can help to improve traceability throughout the regulatory change management process. [Close a regulatory task](https://www.servicenow.com/docs/access?context=regulatory-change-tasks&family=zurich&ft:locale=en-US) : Close a regulatory task automatically when it's approved. You can also manually close a regulatory task while it's in the Implementation state, if all the associated action tasks are completed and closed. By closing a task manually, you get flexibility in managing the regulatory changes that don't require formal approval workflows. [Reopen action tasks](https://www.servicenow.com/docs/access?context=action-tasks&family=zurich&ft:locale=en-US) : Reopen the action tasks for a regulatory task when it's rejected and transitions back to the Implementation state. You can review and rework the tasks to address the feedback or incorporate the updated requirements. You can also modify and resubmit the reopened action tasks so that the implementation aligns with regulatory expectations before you resubmit the change task. [Close a regulatory alert](https://www.servicenow.com/docs/access?context=list-view-of-reg-alerts&family=zurich&ft:locale=en-US) : Close a regulatory alert manually after all the associated regulatory tasks are complete. By closing the alert, you help to ensure accurate record-keeping by signaling that a compliance life-cycle for the specific regulatory alert is complete. [Work on action tasks](https://www.servicenow.com/docs/access?context=action-tasks&family=zurich&ft:locale=en-US) : Initiate and complete the action tasks independently without requiring prior approval from users who are assigned with the `sn_grc_reg_change.manager` role. You can execute assigned responsibilities in a timely manner and reduce unnecessary approval bottlenecks. The access to action tasks remains governed by user permissions and role-based access controls to ensure proper accountability and oversight. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Regulatory Change Management features. {#dfrn3-regulatorychangemanagement-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | [Enhanced Task Management](https://www.servicenow.com/docs/access?context=reg-change-mgmt-landing-page&family=xanadu&ft:locale=en-US) : Enhanced the Task management feature to help the coordinator to change the ownership of change tasks and action tasks. [Next Experience Chat Collaboration and Discuss](https://www.servicenow.com/docs/access?context=reg-change-mgmt-landing-page&family=xanadu&ft:locale=en-US) : Enhanced the Next Experience Chat and Collaboration and Discuss feature. [Action Tasks](https://www.servicenow.com/docs/access?context=manage-reg-action-tasks&family=xanadu&ft:locale=en-US) : Added action tasks that are segregated from the Regulatory Change Management or the Compliance Case Management application for differentiation and reporting in the My Tasks portal. | | Yokohama | [Some Now Assist skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=yokohama&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=yokohama&ft:locale=en-US) : Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: Now Assist Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Changes on the action task form](https://www.servicenow.com/docs/access?context=create-action-task-using-ws&family=yokohama&ft:locale=en-US) : The Category: Compliance section and the Category: Risk section on an action task form have been removed. They're replaced by the Impacted area table field and the Impacted area field. [Assess impact](https://www.servicenow.com/docs/access?context=assess-impact-of-reg-change-using-ws&family=yokohama&ft:locale=en-US) : The Initiate Impact Assessment button is now called the Assess impact button. [Overview page of regulatory alerts](https://www.servicenow.com/docs/access?context=list-view-of-reg-alerts&family=yokohama&ft:locale=en-US) : The Overview page for regulatory alerts includes a drop-down menu that enables you to track the progress of a regulatory assessment. Additionally, you can view the counts of completed, open, and overdue regulatory assessments. [Home page updates for Regulatory Change Management](https://www.servicenow.com/docs/access?context=rcm-workspace-for-managers&family=yokohama&ft:locale=en-US) : On the Regulatory Change Management home page, within the Tracking section, a new drop-down menu has the Regulatory Assessments or Risk Assessments options. With these options, regulatory change managers can see the number of open and overdue assessments to help them efficiently monitor the status of their assessments. [Regulatory assessments in the Tasks pane](https://www.servicenow.com/docs/access?context=regulatory-assessment-in-rcm&family=yokohama&ft:locale=en-US) : The Tasks pane in the Compliance Workspace now displays all the Regulatory assessments. | | Zurich | Administrator role enhancements : After upgrading to version 21.1.x, if you have a feature admin role you can now complete tasks that were initially reserved for users with the broader administrator role. Read-only field enhancements : Starting with version 21.1.x, the following Regulatory Change Management plugins have security enhancements for read-only fields in this release: * GRC: Taxonomy management \[com.sn_grc_taxonomy\] * GRC: Regulatory Change Management integration with RSS Feeds \[com.sn_grc_rcm_rssfeed\] * GRC: Regulatory Change Management \[com.sn_grc_reg_change\] * GRC Case Management Core \[com.sn_grc_case_mgmt\] * GRC integration with Thomson Reuters Regulatory Intelligence \[com.sn_grc_int_tr\] * Regulatory Agency Library \[com.sn_reg_body_mgmt\] Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Default column list](https://www.servicenow.com/docs/access?context=action-tasks&family=zurich&ft:locale=en-US) : Starting with the Zurich release, the default column configuration for regulatory tasks and action tasks, linked to a regulatory alert, has been updated. This change enhances usability and ensures better visibility of the key information that is relevant to each task type. [Tasks widget](https://www.servicenow.com/docs/access?context=list-view-of-reg-alerts&family=zurich&ft:locale=en-US) : The overview page of a regulatory alert includes a newly added Tasks widget that enables you to get more visibility into related activities. This widget displays the total number of associated action tasks and change tasks that are linked to the specific regulatory alert. By using this widget, you can assess the level of effort that is required for compliance. [Workflow of regulatory task](https://www.servicenow.com/docs/access?context=reg-change-task&family=zurich&ft:locale=en-US) : A regulatory task progresses through the following states: * New * Work In Progress * Implementation * Awaiting Approval (optional) * Completed While in the Implementation state, requesting approval is optional. If all associated action tasks are completed, the regulatory task can be closed directly from the Implementation state without requiring additional approval. [Workflow of source document import task](https://www.servicenow.com/docs/access?context=reg-change-task&family=zurich&ft:locale=en-US) : A source document task progresses through the following states: * New * Ready to Import * Work In Progress * Implementation * Completed. [Create action tasks](https://www.servicenow.com/docs/access?context=manage-reg-action-tasks&family=zurich&ft:locale=en-US) : You can create action tasks for a regulatory task when the task is in any of the following states: * New * Work in Progress * Implementation You can now break down a regulatory task into smaller, manageable components so that you can more efficiently track and execute the required activities. You can plan, assign, and monitor tasks now in a structured manner that supports your compliance objectives and regulatory requirements. | [ ] ## Removed Between your current release family and Zurich, some Regulatory Change Management features or functionality were removed. {#dfrn3-regulatorychangemanagement-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Regulatory Change Management features or functionality were deprecated. {#dfrn3-regulatorychangemanagement-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | * Related documents related list will be hidden for both the workspace and classic view for a regulatory alert. * The entity class configuration has been removed and is no longer necessary for conducting an assessment. You can select the entities now when you send the risk assessment. * Starting with the Yokohama release, all open assessments for a regulatory alert, whether they're risk assessments or regulatory assessments, aren't marked as canceled and remain open even after an alert is marked as applicable. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Regulatory Change Management. {#dfrn3-regulatorychangemanagement-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | Install Regulatory Change Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | Activation information : Install Regulatory Change Management and ServiceNow Otto for IRM by requesting them from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Regulatory Change Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Regulatory Change Management and ServiceNow Otto for IRM by requesting them from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Regulatory Change Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Regulatory Change Management we have noted them here. {#dfrn3-regulatorychangemanagement-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Regulatory Change Management we have noted them here. {#dfrn3-regulatorychangemanagement-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Regulatory Change Management, such as specific requirements or compliance levels. {#dfrn3-regulatorychangemanagement-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | [ ] ## Localization information If there are specific localization considerations for Regulatory Change Management we have noted them here. {#dfrn3-regulatorychangemanagement-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Regulatory Change Management we have noted them here. {#dfrn3-regulatorychangemanagement-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | * Add AI-powered citations to the regulatory authority documents. * Use the updated Next Experience Chat Collaboration and Discuss feature to interact with the virtual agents. * Change the ownership of change tasks and action tasks easily with the enhanced Task Management feature. * Assign regulatory alerts to domain experts for reviews that are based on the configured rules. * Collaborate with virtual agents by using Next Experience Chat Collaboration and Discuss. See [Regulatory Change Management](https://www.servicenow.com/docs/access?context=reg-change-mgmt-landing-page&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * Summarize a regulatory alert by using the Now Assist summarization skill. * Use Regulatory mapping with AI to help organizations identify, track, and manage regulatory requirements that are specific to their industry. * Set up a recommendation context. * Analyze the potential impacts of a new regulation to assess whether it's likely to achieve the required business or regulatory compliance objectives. [Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Some Now Assist skills are now turned on by default. * Review changes to Now Assist usage measurements. See [Regulatory Change Management](https://www.servicenow.com/docs/access?context=reg-change-mgmt-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Add multiple regulatory tasks or source document import tasks to a regulatory alert to manage the associated compliance activities efficiently. You can help to ensure that each task aligns with the regulatory requirements to maintain structured tracking and accountability. * Close a regulatory task during the Implementation state after you verify that all required actions and documentation are complete. You can also confirm that no pending activities remain before you close a task. * Change the workflow of a regulatory task to reflect the updated compliance procedures or organizational processes. * Create action tasks when a regulatory task is in the New, Work in Progress, or Implementation states to drive progress. You can also assign responsibilities to help ensure that the compliance actions are executed in a timely manner. * Close regulatory alerts manually when all associated tasks and compliance obligations have been successfully addressed. You can verify that each related item meets the closure criteria before confirming that the alert is resolved. See [Regulatory Change Management](https://www.servicenow.com/docs/access?context=reg-change-mgmt-landing-page&family=zurich&ft:locale=en-US) for more information. | [ ]