--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Resource Management Workspace release notes for upgrades from Xanadu to Zurich # Combined Resource Management Workspace release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 9 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Resource Management Workspace release notes for upgrades from Xanadu to Zurich This consolidated release notes document provides ServiceNow customers with a comprehensive overview of updates, new features, changes, and activation details for Resource Management Workspace across releases from Xanadu to Zurich. It is designed to assist customers in preparing for their upgrade by highlighting key enhancements and operational improvements in Resource Management Workspace functionality throughout these releases. Show full answer Show less ## Key Features * **Xanadu Release:** Introduced enhanced resource board interactions including new iconography for task approval status, Group By functionality to organize resources, and the ability to create, assign, split, reassign, and unassign resource assignments directly from the workspace. Unassigned tasks can be filtered and managed efficiently. * **Yokohama Release:** Added high-level views of resource assignments with customizable filters on attributes and dates. Reporting dashboards now include interactive widgets and enhanced heatmap views showing resource status, remaining capacity, and utilization to improve planning. Inline editing for task efforts and resource status was introduced, along with additional fields for capturing assignment details. * **Zurich Release:** Enabled moving resource assignments to different dates to better align with project priorities, with options for auto-assigning or partially assigning unassigned work. New filtering options and inline editing for resource rate overrides were added. The workspace now supports identifying unsynced resource assignments and offers a dark theme option as part of the new Coral theme for improved user experience. ## Changes * Navigation and dashboard enhancements introduced in Yokohama streamline access to resource allocation data. * Resource Management Workspace interface improvements include new menu options, sub-labels for actions, and a preview feature to simulate assignment allocations in Zurich. * The Coral theme replaces previous themes as the default for new portals and experiences, offering a modern, brand-neutral design with both light and dark modes. ## Activation and Availability Resource Management Workspace must be installed by requesting it from the ServiceNow Store. This applies consistently across Xanadu, Yokohama, and Zurich releases. Customers should refer to the ServiceNow Store for installation requests and cumulative version history. ## Additional Notes * No features or functionalities were removed or deprecated between Xanadu and Zurich releases. * There are no additional browser or localization requirements introduced during these releases. * Accessibility improvements include the dark theme option introduced with the Coral theme to enhance readability and reduce eye strain. ## Practical Benefits for ServiceNow Customers * Enhanced resource allocation and management capabilities support more efficient planning, task assignment, and workload balancing. * Interactive dashboards and heatmaps provide actionable insights into resource status, capacity, and utilization for better decision-making. * New inline editing and filtering options reduce the need for context switching, enabling faster updates and improved data accuracy. * The ability to move assignments flexibly and auto-assign resources aligns resource management with dynamic project priorities. * The updated user interface and theme options improve usability and accessibility across multiple device types and environments. Consolidated page of all release notes for Resource Management Workspace from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Resource Management Workspace release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Resource Management Workspace to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-resourcemanagementworkspace-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Resource Management Workspace. {#dfrn3-resourcemanagementworkspace-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | [Resource Management Workspace](https://www.servicenow.com/docs/access?context=rsrc-mgmt-wrkspc&family=xanadu&ft:locale=en-US) : View updates to any approved task by using the new iconography. Use the Group By feature to group resources on a board. [Create a resource card](https://www.servicenow.com/docs/access?context=rmw-create-rsrc-card&family=xanadu&ft:locale=en-US) in Resource Management Workspace : Create resource cards in Resource Management Workspace to filter and view resources by primary attributes or project item of work. Use the Unassigned tasks toggle to create a custom filter and view the unassigned tasks in the bottom tray. [Create resource assignments and operation resource assignments in Resource Management Workspace](https://www.servicenow.com/docs/access?context=create-ra-rmw&family=xanadu&ft:locale=en-US) : Resource Managers and Project Managers can directly create resource assignments and operational resource assignments from the resource board view to allocate, and approve the efforts. [Manage unassigned and assigned tasks](https://www.servicenow.com/docs/access?context=allocate-resources-rmw&family=xanadu&ft:locale=en-US) : Assign the unassigned tasks from the bottom tray and approve the assigned tasks from the top tray. [Split resource a assignment](https://www.servicenow.com/docs/access?context=split-resource-assignment-rmw&family=xanadu&ft:locale=en-US), [Reassign or unassign the assigned tasks](https://www.servicenow.com/docs/access?context=rmw-reassign-unassign-work&family=xanadu&ft:locale=en-US) : Split a resource assignment to create a duplicate assignment from a specific date. Resource managers can assign this split work to other resources with the same primary attributes. Reassign the assigned tasks from the primary resource to another resource who has the same primary attributes to manage the primary resource's work load, resource time offs, or to allocate operational work. | | Yokohama | [Using Resource Management Workspace](https://www.servicenow.com/docs/access?context=using-rmw&family=yokohama&ft:locale=en-US) : View and access the resource assignments from high-level to get an overview of all the resource assignments, based on their states, completion dates, start dates, resources with allocations over their capacity, and resources allocations within their available. * Filter the resource board using the primary attributes and dates to build a custom view. * Edit the dashboard further to manage the data representation view of existing widgets or add new elements to build the required widgets. * Access the custom resource boards from dashboard using the interactive widgets to manage the allocations details. * Edit the Start and End dates, Task efforts, and Resource status for assigned tasks in the top tray using the inline editing feature. [Using Resource Management Workspace](https://www.servicenow.com/docs/access?context=using-rmw&family=yokohama&ft:locale=en-US) : * View the Resource status, Remaining capacity, and Utilization columns to the allocation heatmap modal to help resource managers to view detailed insights and the total efforts for Approved and Pending tasks. * Use the Total row in the heatmap modal to view the aggregate utilization for approved and pending tasks. * Update the resource status and the efforts for child assignments using the new modal. * Capture additional details required to the Project manager or Resource manager while creating a New Resource Assignment and New Operational Assignment using the following new fields. * Name * Ready for review * Notes * Access the assigned resource assignments or the parent resource assignment directly from the resource board view. | | Zurich | [Assign resource assignments](https://www.servicenow.com/docs/access?context=allocate-resources-rmw&family=zurich&ft:locale=en-US) : Allocate effort from unassigned resource assignments using the following ways: * Auto-assign work among all the available resources. * Partially assign work among for selected resources. [Move a resource assignment](https://www.servicenow.com/docs/access?context=move-ra-rmw&family=zurich&ft:locale=en-US) : Move any assigned resource assignment without actuals or an unassigned resource assignment to a different date to align the work with your project realignment, prioritization, or resource availability. You can move individual resource assignments based on your project or organizational priorities. [Using Resource Management Workspace](https://www.servicenow.com/docs/access?context=using-rmw&family=zurich&ft:locale=en-US) : * View the type of operational work that is assigned to a resource using the resource board drill-down view. * Filter your resource board using data grid filters to easily navigate and modify the resource assignments in the top tray. * Sync the resource assignments to align them with change in planning item dates. * Override resource rate for each assignment from the assigned work in the top tray. * Apply filters using string-type and boolean field values across the resource card top tray to view the required dataset. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Resource Management Workspace features. {#dfrn3-resourcemanagementworkspace-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | [Resource Management Workspace](https://www.servicenow.com/docs/access?context=rsrc-mgmt-wrkspc&family=xanadu&ft:locale=en-US) : The new Resource Management Workspace provides a more efficient, streamlined way for you to work. For information about how to upgrade, see [Resource Management Workspace](https://www.servicenow.com/docs/access?context=rsrc-mgmt-wrkspc&family=xanadu&ft:locale=en-US). [Resource Management classic](https://www.servicenow.com/docs/access?context=c_ResourceManagement&family=xanadu&ft:locale=en-US) is still supported in this release. | | Yokohama | [New navigation menu](https://www.servicenow.com/docs/access?context=using-rmw&family=yokohama&ft:locale=en-US) : * New Reporting dashboard landing page in Resource Management Workspace to view and access the resource allocation details. * Interactive widgets in Reporting dashboard to access the custom resource boards. [Using Resource Management Workspace](https://www.servicenow.com/docs/access?context=using-rmw&family=yokohama&ft:locale=en-US) : Added the following details in the resource allocation heatmap view. * The Resource status column to view Approved and Pending assignments. * The Remaining capacity column to view the remaining or over-allocated efforts. * The Utilization column to view the total efforts of approved and pending tasks. [Create resource assignments in Resource Management Workspace](https://www.servicenow.com/docs/access?context=create-ra-rmw&family=yokohama&ft:locale=en-US) : * Added the following fields to create resource assignment form. * The Name field provides a custom or identifiable name for resource assignment. * The Ready for review list to confirm if a resource assignment is ready for a Resource manager's review for allocation. * The Notes field to add any additional notes while creating a resource assignment. * Added the following fields in the row context menu of resource assignments in the top tray. * The Open Resource Assignment field to view and edit a specific assigned assignment. * The Open Parent Resource Assignment field to view and edit the parent assignment. * The Extend menu item and Extend Assignment modal to request an extension to a resource assignment. [New resource heatmap view](https://www.servicenow.com/docs/access?context=using-rmw&family=yokohama&ft:locale=en-US) : The resource allocation heatmap view provides more relevant information such as resource status, remaining capacity, and utilization of resources which helps resource managers to plan efficiently and allocate the resources based on their availability, bandwidth, and work requirements. | | Zurich | [Using Resource Management Workspace](https://www.servicenow.com/docs/access?context=using-rmw&family=zurich&ft:locale=en-US) : * Added the new Move option in the row context menu in the top and bottom tray of the resource board view. * Added sub-labels for the row context menu options in the resource board to better estimate the actions. * Updated Assign modal with options to auto-assign and manually assign the available resources * New Preview button in the Assign modal to see the real-time simulation of allocations for an assignment. * Added Resource not synced icon to identify and sync the resources assignments which are not aligned with the changes to planning item timelines. * New Rate override field to enable editing of resource rate using the inline editing feature. * New Resource rate field to edit resource rate from the workspace view for each resource. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | [ ] ## Removed Between your current release family and Zurich, some Resource Management Workspace features or functionality were removed. {#dfrn3-resourcemanagementworkspace-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Resource Management Workspace features or functionality were deprecated. {#dfrn3-resourcemanagementworkspace-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Resource Management Workspace. {#dfrn3-resourcemanagementworkspace-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | Install the Resource Management Workspace application by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | Activation information : Install Resource Management Workspace by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Resource Management Workspace is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Resource Management Workspace by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Resource Management Workspace is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Resource Management Workspace we have noted them here. {#dfrn3-resourcemanagementworkspace-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Resource Management Workspace we have noted them here. {#dfrn3-resourcemanagementworkspace-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Resource Management Workspace, such as specific requirements or compliance levels. {#dfrn3-resourcemanagementworkspace-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | [ ] ## Localization information If there are specific localization considerations for Resource Management Workspace we have noted them here. {#dfrn3-resourcemanagementworkspace-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Resource Management Workspace we have noted them here. {#dfrn3-resourcemanagementworkspace-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | * Create resource assignments from Resource Management Workspace. * Create a resource board by filtering tasks to view assigned resources and manage their allocations based on the priority of the work. * Split an assigned resource assignment to divide and assign the work to another resource to handle resource allocations. * Identify allocation and status changes to the resource assignment using the new iconography. * Group resources from a resource board based on Primary Group, Primary Role, Primary Skill, Owner, or Parent Item. See [Resource Management Workspace](https://www.servicenow.com/docs/access?context=rsrc-mgmt-wrkspc&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * Access the new heatmap modal to view the resource status, remaining capacity, and utilization efforts of resource allocation. * Use the Name, Notes, and Ready for review fields while creating a New Resource Assignment. * Access the resource assignments and the parent resource assignment from the resource board. * Use the interactive dashboard to create and manage widgets to access the required set of resource data in board view. * Extend, adjust, and approve resource assignments using the row context menu from the side grid. See [Resource Management Workspace](https://www.servicenow.com/docs/access?context=using-rmw&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Move an assigned or unassigned resource assignment to a different start date to align the work with your organization's prioritization cycle. * View the type of operational work assigned to a resource in the resource board drill-down view. * Allocate effort from unassigned resource assignments using the following ways --- auto-assign work among all the available resources, or partially assign work among for selected resources. See [Resource Management Workspace](https://www.servicenow.com/docs/access?context=using-rmw&family=zurich&ft:locale=en-US) for more information. | [ ]