--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Retail Core release notes for upgrades from Xanadu to Zurich # Combined Retail Core release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Retail Core Release Notes for Upgrades from Xanadu to Zurich This consolidated guide provides ServiceNow customers with a comprehensive view of Retail Core release notes from the Xanadu through the Zurich versions. It is designed to assist with planning and executing upgrades by summarizing new features, changes, removals, deprecations, activation details, and other relevant information across these releases. Show full answer Show less ## Key Features * **Retail Portal (Yokohama Release):** Introduces a new Retail Portal experience that offers self-service tools, case visibility, and performance metrics tailored for retail organizations. This enhancement optimizes and streamlines user interactions within retail environments. ## Upgrade Preparation and Activation Before upgrading to Zurich, customers should carefully review and complete any required pre- and post-upgrade tasks noted in the release notes to ensure a smooth transition. **Activation:** Retail Core is available via the ServiceNow Store. Customers must request installation through the Store to enable Retail Core functionality. For detailed app version histories and activation procedures, refer to the ServiceNow Store resources. ## Other Considerations * No updates, removals, deprecations, browser requirements, accessibility notes, localization changes, or additional requirements were introduced between Xanadu and Zurich releases, except for the Retail Portal feature in Yokohama. ## What to Expect Upgrading Retail Core from Xanadu to Zurich primarily brings the enhancements introduced in the Yokohama Retail Portal. There are no other changes, removals, or deprecations impacting existing functionality. This means customers can expect a stable upgrade experience focused on improved retail user engagement and self-service capabilities. Consolidated page of all release notes for Retail Core from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Retail Core release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Retail Core to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-retailcore-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Retail Core. {#dfrn3-retailcore-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Retail portal](https://www.servicenow.com/docs/access?context=rahi-retail-portal&family=yokohama&ft:locale=en-US) : Use the new Retail Portal experience to use self-service tools, view cases, and gain visibility into metrics for your retail organizations. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Retail Core features. {#dfrn3-retailcore-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Retail Core features or functionality were removed. {#dfrn3-retailcore-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Retail Core features or functionality were deprecated. {#dfrn3-retailcore-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Retail Core. {#dfrn3-retailcore-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Activation information : Install Retail Core by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Retail Core is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Retail Core we have noted them here. {#dfrn3-retailcore-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Retail Core we have noted them here. {#dfrn3-retailcore-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Retail Core, such as specific requirements or compliance levels. {#dfrn3-retailcore-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Retail Core we have noted them here. {#dfrn3-retailcore-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Retail Core we have noted them here. {#dfrn3-retailcore-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Use the Retail Portal for an optimized and streamlined portal experience within your retail organization. See [Retail](https://www.servicenow.com/docs/access?context=rahi-retail-operations-overview&family=yokohama&ft:locale=en-US) for more information. | | Zurich | No updates for this release. | [ ]