--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Retail Operations release notes for upgrades from Xanadu to Zurich # Combined Retail Operations release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Retail Operations Release Notes for Upgrades from Xanadu to Zurich This consolidated release notes page assists ServiceNow customers in preparing for upgrades from the Xanadu to Zurich release of Retail Operations. It summarizes new features, changes, removals, deprecations, activation instructions, and other critical information relevant to the upgrade process. Show full answer Show less ## New Features * **Retail Data Model (Xanadu):** Enables customers to optimize retail operations by modeling the hierarchical structure of their retail organization, improving organizational clarity and management. * **Retail Case Type (Xanadu):** Provides a dedicated case type to effectively manage in-store issues, facilitating faster resolution and better tracking. * **Store Support Portal (Xanadu):** Introduces a self-service portal for retail users, empowering store teams with tools to resolve issues independently and efficiently. There were no new features introduced in the Yokohama or Zurich releases. ## Changes, Removals, and Deprecations No changes, removals, or deprecations to Retail Operations features occurred between Xanadu and Zurich releases. Customers can expect feature consistency across these versions. ## Activation Information To activate Retail Operations, customers should request the app installation from the ServiceNow Store. The ServiceNow Store also provides access to cumulative release notes and version history for all released Retail Operations apps. ## Additional and Technical Requirements No additional requirements, browser changes, accessibility updates, localization considerations, or highlight updates were introduced or changed between Xanadu and Zurich releases. ## Highlight Information The Xanadu release improved Retail Operations by enhancing the connection between headquarters and retail organizations, increasing visibility for retail teams to complete tasks, and improving worker experience through self-service tools such as knowledge bases. It also reduced duplication of requests via a central portal and optimized efficiency by enabling direct help requests through multiple channels (cases, live chat, phone calls). Additionally, it supports increased customer satisfaction by facilitating the reporting of in-store customer issues. There were no highlight updates in the Yokohama or Zurich releases. Consolidated page of all release notes for Retail Operations from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Retail Operations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Retail Operations to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-retailoperations-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Retail Operations. {#dfrn3-retailoperations-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | [Retail data model](https://www.servicenow.com/docs/access?context=rahi-retail-data-model&family=xanadu&ft:locale=en-US) : Optimize retail operations by modeling the hierarchical structure of your retail organization. [Retail case type](https://www.servicenow.com/docs/access?context=rahi-retail-case&family=xanadu&ft:locale=en-US) : Use the retail case type to manage in-store issues effectively. [Store support portal](https://www.servicenow.com/docs/access?context=rahi-store-support-portal&family=xanadu&ft:locale=en-US) : Use the Store Support Portal for retail to utilize self-service tools. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Retail Operations features. {#dfrn3-retailoperations-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Retail Operations features or functionality were removed. {#dfrn3-retailoperations-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Retail Operations features or functionality were deprecated. {#dfrn3-retailoperations-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Retail Operations. {#dfrn3-retailoperations-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | Install Retail Operations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Retail Operations we have noted them here. {#dfrn3-retailoperations-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Retail Operations we have noted them here. {#dfrn3-retailoperations-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Retail Operations, such as specific requirements or compliance levels. {#dfrn3-retailoperations-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Retail Operations we have noted them here. {#dfrn3-retailoperations-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Retail Operations we have noted them here. {#dfrn3-retailoperations-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | * Streamline the connection between headquarters and retail organizations with increased visibility and ability for teams in these retail organizations to complete tasks. * Improve retail organization worker experience with self-service tools like a knowledge base. * Reduce duplication of individual requests by providing visibility through a central portal with access to retail organizations' cases. * Optimize efficiency by enabling retail organization teams to request help directly from headquarters when needed through cases, live chat, phone calls, and more. * Increase customer satisfaction by reporting customer issues in-store. See [Exploring Retail Operations Core](https://www.servicenow.com/docs/access?context=rahi-retail-operations-explore&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ]