--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Retail Task Management Core release notes for upgrades from Xanadu to Zurich # Combined Retail Task Management Core release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Retail Task Management Core Release Notes for Upgrades from Xanadu to Zurich This consolidated release notes document provides an overview of the Retail Task Management Core updates across the release families from Xanadu through Zurich. It is intended to help ServiceNow customers understand new features, changes, and activation information relevant to upgrading their Retail Task Management Core application. Show full answer Show less ## Key Features * **Retail Multi-Store Case (Yokohama Release)**: Enables assignment of work from headquarters to multiple retail locations simultaneously using the multi-store case generator. Customers can view and track these cases within the retail portal alongside other requests, monitoring completion status across all assigned locations. This feature enhances centralized task management and visibility across retail sites. ## Changes, Removals, and Deprecations There are no changes, removed features, or deprecated functionality reported from Xanadu through Zurich releases. This stability ensures that existing Retail Task Management Core capabilities remain consistent through these upgrades. ## Activation Information Retail Task Management Core is available through the ServiceNow Store. To activate or install the application, customers should request it via the ServiceNow Store platform. This centralized availability simplifies app acquisition and management. ## Additional Notes * No updates were made regarding additional requirements, browser requirements, accessibility, or localization from Xanadu to Zurich. * The Yokohama release specifically introduced the multi-store case generator feature, which remains available in subsequent releases including Zurich. ## Practical Benefits for ServiceNow Customers By upgrading to the latest Retail Task Management Core release, customers gain enhanced capabilities to centrally assign and track retail tasks across multiple store locations, improving operational efficiency and visibility. The lack of breaking changes or deprecated features simplifies upgrade planning and execution. Access to the application via the ServiceNow Store ensures streamlined installation and activation. Consolidated page of all release notes for Retail Task Management Core from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Retail Task Management Core release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Retail Task Management Core to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-retailtaskmanagementcore-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Retail Task Management Core. {#dfrn3-retailtaskmanagementcore-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Retail multi-store case](https://www.servicenow.com/docs/access?context=rahi-retail-multistore-case&family=yokohama&ft:locale=en-US) : Use the multi-store case generator to assign work from HQ to multiple retail locations simultaneously. View and track these cases in the retail portal alongside other requests, monitoring completion status across all assigned locations. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Retail Task Management Core features. {#dfrn3-retailtaskmanagementcore-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Retail Task Management Core features or functionality were removed. {#dfrn3-retailtaskmanagementcore-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Retail Task Management Core features or functionality were deprecated. {#dfrn3-retailtaskmanagementcore-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Retail Task Management Core. {#dfrn3-retailtaskmanagementcore-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Activation information : Install Retail Task Management Core by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Retail Task Management Core is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Retail Task Management Core we have noted them here. {#dfrn3-retailtaskmanagementcore-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Retail Task Management Core we have noted them here. {#dfrn3-retailtaskmanagementcore-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Retail Task Management Core, such as specific requirements or compliance levels. {#dfrn3-retailtaskmanagementcore-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Retail Task Management Core we have noted them here. {#dfrn3-retailtaskmanagementcore-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Retail Task Management Core we have noted them here. {#dfrn3-retailtaskmanagementcore-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | * Assign work from HQ to multiple retail locations at once with the multi-store case generator. * View assigned tasks in the retail portal alongside other requests. * Track completion status across multiple locations assigned the same item. See [Retail Task Management](https://www.servicenow.com/docs/access?context=rahi-retail-task-management-overview&family=yokohama&ft:locale=en-US) for more information. | | Zurich | No updates for this release. | [ ]