--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Service Catalog release notes for upgrades from Xanadu to Zurich # Combined Service Catalog release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Service Catalog Release Notes for Upgrades from Xanadu to Zurich This consolidated guide outlines the key updates, new features, changes, and important upgrade information for ServiceNow Service Catalog between the Xanadu and Zurich releases. It assists ServiceNow customers in preparing for upgrades by summarizing relevant release notes across these versions, highlighting enhancements that improve catalog item creation, user experience, and accessibility. Show full answer Show less ## New Features * **Xanadu:** Introduced inline render type support in Virtual Agent, allowing requesters to fill catalog item forms directly within Natural Language Understanding-powered conversations. * **Yokohama:** Enabled users to create and edit catalog items in supported non-English languages within Catalog Builder, improving multilingual support. * **Zurich:** Enhanced Catalog Builder to support effortless creation of complex catalog items, including creating, editing, and deleting client scripts, configuring questions, and setting advanced reference qualifiers and scripted default values. Additionally, introduced the Catalog browse component for UI Builder, enabling requesters to explore and request items from multiple catalogs and categories using hierarchical views, grid or list views, and search functionality on Next Experience UI pages. ## Changes * **Yokohama:** Added an accessibility checker button in the TinyMCE toolbar for Service Catalog, helping catalog item creators identify and resolve accessibility issues during item generation. * **Zurich:** Introduced the `glide.sc.deletedraftitemonversionchange` property to control deletion of catalog item drafts upon modification. Enhanced lookup questions with Dynamic Lookup Choices and Enhanced Table Sourcing for more relevant, dynamic field selections. Added the `refacorderby` attribute to improve sorting of lookup select boxes, multi-choice lookups, and list collectors for a more logical display order. ## Removals and Deprecations No features or functionalities were removed or deprecated between Xanadu and Zurich for Service Catalog. ## Activation and Requirements Service Catalog remains an active feature by default on the ServiceNow AI Platform across all releases from Xanadu through Zurich. There are no new additional requirements or browser restrictions introduced during these releases. ## Accessibility and Localization The Yokohama release introduced an accessibility checker in the TinyMCE toolbar to assist in resolving accessibility issues during catalog item creation. No further accessibility or localization updates were made in Zurich. ## Practical Benefits for ServiceNow Customers * **Enhanced Catalog Item Creation:** Catalog creators can build more sophisticated and dynamic catalog items with scripting and advanced qualifiers, streamlining complex service requests. * **Improved User Experience:** Requesters benefit from inline form filling in Virtual Agent and can browse catalogs more intuitively using the new Catalog browse component with search and hierarchical navigation. * **Multilingual Support:** Catalog items can now be created and edited in multiple supported languages, facilitating global operations. * **Accessibility Improvements:** The accessibility checker helps ensure compliance and usability for all users during catalog item development. * **Form Efficiency:** Features like pre-filling catalog item forms with caller-provided key-value pairs and drag-and-drop attachments accelerate request submission. ## Upgrade Recommendations Before upgrading to Zurich, review and complete all pre- and post-upgrade tasks to leverage the new features and enhancements fully. Pay particular attention to enabling and configuring new properties such as draft deletion control and updating lookup fields to benefit from dynamic choices and improved sorting. Consolidated page of all release notes for Service Catalog from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Service Catalog release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Service Catalog to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicecatalog-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Service Catalog. {#dfrn3-servicecatalog-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | [Added inline render type support of catalog item in Virtual Agent](https://www.servicenow.com/docs/access?context=request-topic-blocks-va&family=xanadu&ft:locale=en-US) : Fill a catalog item form inline in the Virtual Agent powered by Natural Language Understanding (NLU). For example, while requesting a catalog item that's marked inline render type, the requester can fill the item and its options within the Virtual Agent conversation. | | Yokohama | [Use non-English language for creating or editing catalog items](https://www.servicenow.com/docs/access?context=create-item-cat-builder&family=yokohama&ft:locale=en-US) : Enable your users to use supported languages when creating or editing catalog items. A non-English language user can create or edit a catalog item in their language that is supported in Catalog Builder. For example, if a Spanish language user logs in to Catalog Builder and creates or edits an item, the Spanish version of the item is created or updated. | | Zurich | [Create complex catalog items in Catalog Builder](https://www.servicenow.com/docs/access?context=create-client-scripts-in-catalog-builder&family=zurich&ft:locale=en-US) : Enable catalog item creators to create complex catalog items effortlessly in Catalog Builder. They can create, edit, or delete client scripts to build a complex catalog item. Creators can also configure questions, set dynamic and advanced reference qualifiers, and scripted default values. [Use Catalog browse component](https://www.servicenow.com/docs/access?context=catalog-builder&family=zurich&ft:locale=en-US) : Use the Catalog browse component in UI Builder to add catalog item browsing in your custom pages. Drag it onto the Next Experience UI page to use the Catalog browse component. The component enables requesters to explore and request items from various catalogs and categories, providing a hierarchical view to sort by catalog, category, or subcategory. The component provides a grid or list view for items and a search function to search for items as needed. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Service Catalog features. {#dfrn3-servicecatalog-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Accessibility checker in the toolbar](https://www.servicenow.com/docs/access?context=service-catalog-accessibility-checker&family=yokohama&ft:locale=en-US) : Identify and resolve accessibility related issues during catalog item generation through a new accessibility checker button in the TinyMCE toolbar in Service Catalog. | | Zurich | [A property to delete a draft of catalog item](https://www.servicenow.com/docs/access?context=save-draft-catalog-item&family=zurich&ft:locale=en-US) : Use the property glide.sc.delete_draft_item_on_version_change to determine whether to delete a saved draft of a catalog item on its modification. [Dynamic Lookup Choices and Enhanced Table Sourcing](https://www.servicenow.com/docs/access?context=t_CreateAVariableForACatalogItem&family=zurich&ft:locale=en-US) : Lookup questions are now more flexible and user-friendly. You can effortlessly display choices directly from a specific table field, offering similar ease for select box configurations. Additionally, create dynamic dependent lookups where the choices refresh automatically based on the values selected in other fields on the same form, guiding users to more relevant selections. [Enhanced Sorting Control for Lookup Fields](https://www.servicenow.com/docs/access?context=t_CreateAVariableForACatalogItem&family=zurich&ft:locale=en-US) : Customize the display order in lookup select boxes, look up multiple choice, and list collector fields with the new ref_ac_order_by attribute. This attribute enables options to be sorted primarily by a specified data column, and then by their display label, providing a more logical and predictable presentation for users. | [ ] ## Removed Between your current release family and Zurich, some Service Catalog features or functionality were removed. {#dfrn3-servicecatalog-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Service Catalog features or functionality were deprecated. {#dfrn3-servicecatalog-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Service Catalog. {#dfrn3-servicecatalog-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | Service Catalog is a ServiceNow AI Platform feature that is active by default. | | Yokohama | Activation information : Service Catalog is a ServiceNow AI Platform feature that is active by default. | | Zurich | Activation information : Service Catalog is a ServiceNow AI Platform feature that is active by default. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Service Catalog we have noted them here. {#dfrn3-servicecatalog-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Service Catalog we have noted them here. {#dfrn3-servicecatalog-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Service Catalog, such as specific requirements or compliance levels. {#dfrn3-servicecatalog-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Accessibility information : Accessibility checker in the TinyMCE toolbar enables you to identify and resolve accessibility related issues when creating a catalog item in Service Catalog. See [Accessibility checker in the toolbar](https://www.servicenow.com/docs/access?context=service-catalog-accessibility-checker&family=yokohama&ft:locale=en-US) for more information. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Service Catalog we have noted them here. {#dfrn3-servicecatalog-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Service Catalog we have noted them here. {#dfrn3-servicecatalog-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | * Fill a catalog item form inline in the Virtual Agent conversation. * Let users experience the support of Zero Trust Access (ZTA) security model for Service Catalog. * Experience the faster loading of popular catalog items in the Popular Items widgets. See [Service Catalog](https://www.servicenow.com/docs/access?context=service-catalog&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * Enable your users to experience the flexibility of using supported languages when creating or editing catalog items in Catalog Builder. * Identify and resolve accessibility-related issues during catalog item generation through a new accessibility checker button in the TinyMCE toolbar in Service Catalog. See [Service Catalog](https://www.servicenow.com/docs/access?context=service-catalog&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Enable catalog item creators to create complex catalog items in Catalog Builder with ease. They can create, edit, or delete client scripts, or create advanced reference qualifiers. * Help requesters complete catalog item forms faster on portals and Next Experience UIs using caller-provided key-value pairs that pre-fill catalog item forms. * Ease the work of catalog item requesters by letting them drag one or more attachments directly onto the form for faster submissions. * Use the Catalog browse component for an enhanced catalog item browsing experience on the Next Experience UI for catalog users. See [Service Catalog](https://www.servicenow.com/docs/access?context=service-catalog&family=zurich&ft:locale=en-US) for more information. | [ ]