--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Service Graph Connector Integration for Claroty CTD release notes for upgrades from Xanadu to Zurich # Combined Service Graph Connector Integration for Claroty CTD release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Service Graph Connector Integration for Claroty CTD Release Notes for Upgrades from Xanadu to Zurich This consolidated release notes document provides ServiceNow customers with essential information for upgrading the Service Graph Connector Integration for Claroty CTD from the Xanadu or Yokohama release families to Zurich. It highlights new features, important upgrade tasks, activation details, and other key considerations to ensure a smooth upgrade process and optimal integration with the CMDB and Operational Technology (OT) asset management. Show full answer Show less ## New Features * **Class Mappings:** Access the Claroty CTD SGC Class Mappings table to view available class mappings and targeted CMDB classes, facilitating accurate data import and classification. * **Empty Rack Slot Filtering:** During import, empty rack slots are automatically removed to prevent the creation of blank entries in the CMDB. * **Firmware Version Capture:** Use the `Firmware Installation [cmdbfirmwareinstall]` table to record firmware versions for devices integrated through Claroty CTD. * **OT Entity Update Stability:** The `irecriterionattribute` on the `OT Entity [cmdbotentity]` table acts as a criterion attribute to prevent entity update issues. * **Serial Number Data Cleanup:** A fixed script runs automatically during plugin upgrade to clean serial number records in the `Source [sysobjectsource]` table, preventing null pointer exceptions when serial numbers and MAC addresses are identical. * **Industrial Product Model Categorization:** OT devices imported via the connector are categorized under the Industrial product model category, enabling compatibility with Enterprise Asset Management for full lifecycle management. ## Upgrade and Activation Guidance * Before upgrading to Zurich, review and complete any listed pre- and post-upgrade tasks to ensure data integrity and system stability. * The Service Graph Connector Integration for Claroty CTD app is available for installation through the ServiceNow Store. * Claroty CTD version 5.1 is supported by the integration application. ## Changes, Removals, and Deprecations There are no changes, removals, or deprecations affecting features or functionality between Xanadu, Yokohama, and Zurich releases for this integration. ## Additional Considerations * No new browser requirements, accessibility updates, or localization considerations have been introduced in these releases. * For ongoing support and the latest enhancements, refer to the ServiceNow Store version history release notes. ## Practical Benefits for ServiceNow Customers By upgrading and leveraging the new features in this release, customers can expect: * Improved accuracy and cleanliness of CMDB data through filtering and cleanup scripts. * Enhanced management of OT assets, including firmware tracking and lifecycle management via Enterprise Asset Management compatibility. * Reduced errors and update conflicts with OT entities using the new criterion attribute. * Simplified upgrade process with clear activation instructions and automated data cleanup. Consolidated page of all release notes for Service Graph Connector Integration for Claroty CTD from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Service Graph Connector Integration for Claroty CTD release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Service Graph Connector Integration for Claroty CTD to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicegraphconnectorintegrationforclarotyctd-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Service Graph Connector Integration for Claroty CTD. {#dfrn3-servicegraphconnectorintegrationforclarotyctd-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | [View the class mappings available for the Service Graph Connector](https://www.servicenow.com/docs/access?context=sgc-claroty-ctd-classes&family=xanadu&ft:locale=en-US) : Use the Claroty CTD SGC Class Mappings table to view the available class mappings and targeted CMDB classes. [Avoid importing empty rack slots](https://www.servicenow.com/docs/access?context=configuring-sgc-claroty-ctd-guided-setup&family=xanadu&ft:locale=en-US) : During import, empty rack slots are removed to avoid importing them into the CMDB. [Capture firmware version of devices](https://www.servicenow.com/docs/access?context=sgc-claroty-ctd-classes&family=xanadu&ft:locale=en-US) : Use the Firmware Installation \[cmdb_firmware_install\] table to capture the firmware version of your Service Graph Connector Integration for Claroty CTD devices. [Use the ire_criterion_attribute in the OT Entity \[cmdb_ot_entity\] table](https://www.servicenow.com/docs/access?context=sgc-claroty-ctd-classes&family=xanadu&ft:locale=en-US) : The ire_criterion_attribute acts as a criterion attribute for an OT entity-related entry and helps avoid entity update issues. [Clean up serial number data](https://www.servicenow.com/docs/access?context=sgc-claroty-ctd-classes&family=xanadu&ft:locale=en-US) : Clean up the serial number \[cmdb_serial_number\] records imported into the Source \[sys_object_source\] table from the Service Graph Connector Integration for Claroty CTD with a fixed script. This script establishes that a null pointer exception doesn't occur when the serial number and MAC address are the same. The script runs automatically when the plugin is upgraded. [Categorize your OT devices into the industrial product model category](https://www.servicenow.com/docs/access?context=model-categories-for-ot&family=xanadu&ft:locale=en-US) : The enhanced Service Graph Connector Integration for Claroty CTD creates assets in the Industrial product model category for OT class devices. This enables compatibility with the Enterprise Asset Management product for full lifecycle management of OT class devices. | | Yokohama | [View the class mappings available for the Service Graph Connector](https://www.servicenow.com/docs/access?context=sgc-claroty-ctd-classes&family=yokohama&ft:locale=en-US) : Use the Claroty CTD SGC Class Mappings table to view the available class mappings and targeted CMDB classes. [Avoid importing empty rack slots](https://www.servicenow.com/docs/access?context=configuring-sgc-claroty-ctd-guided-setup&family=yokohama&ft:locale=en-US) : During import, empty rack slots are removed to avoid importing them into the CMDB. [Capture firmware version of devices](https://www.servicenow.com/docs/access?context=sgc-claroty-ctd-classes&family=yokohama&ft:locale=en-US) : Use the Firmware Installation \[cmdb_firmware_install\] table to capture the firmware version of your Service Graph Connector Integration for Claroty CTD devices. [Use the ire_criterion_attribute in the OT Entity \[cmdb_ot_entity\] table](https://www.servicenow.com/docs/access?context=sgc-claroty-ctd-classes&family=yokohama&ft:locale=en-US) : The ire_criterion_attribute acts as a criterion attribute for an OT entity-related entry and helps avoid entity update issues. [Clean up serial number data](https://www.servicenow.com/docs/access?context=sgc-claroty-ctd-classes&family=yokohama&ft:locale=en-US) : Clean up the serial number \[cmdb_serial_number\] records imported into the Source \[sys_object_source\] table from the Service Graph Connector Integration for Claroty CTD with a fixed script. This script establishes that a null pointer exception doesn't occur when the serial number and MAC address are the same. The script runs automatically when the plugin is upgraded. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Service Graph Connector Integration for Claroty CTD features. {#dfrn3-servicegraphconnectorintegrationforclarotyctd-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Service Graph Connector Integration for Claroty CTD features or functionality were removed. {#dfrn3-servicegraphconnectorintegrationforclarotyctd-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Service Graph Connector Integration for Claroty CTD features or functionality were deprecated. {#dfrn3-servicegraphconnectorintegrationforclarotyctd-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Service Graph Connector Integration for Claroty CTD. {#dfrn3-servicegraphconnectorintegrationforclarotyctd-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | Install Service Graph Connector Integration for Claroty CTD by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). Note: Claroty CTD v5.1 is also supported for the Service Graph Connector Integration for Claroty CTD application. | | Yokohama | Activation information : Install Service Graph Connector Integration for Claroty CTD by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Note: Claroty CTD v5.1 is also supported for the Service Graph Connector Integration for Claroty CTD application. Important: Service Graph Connector Integration for Claroty CTD is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Service Graph Connector Integration for Claroty CTD we have noted them here. {#dfrn3-servicegraphconnectorintegrationforclarotyctd-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Service Graph Connector Integration for Claroty CTD we have noted them here. {#dfrn3-servicegraphconnectorintegrationforclarotyctd-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Service Graph Connector Integration for Claroty CTD, such as specific requirements or compliance levels. {#dfrn3-servicegraphconnectorintegrationforclarotyctd-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Service Graph Connector Integration for Claroty CTD we have noted them here. {#dfrn3-servicegraphconnectorintegrationforclarotyctd-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Service Graph Connector Integration for Claroty CTD we have noted them here. {#dfrn3-servicegraphconnectorintegrationforclarotyctd-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | * View the class mappings available for the Service Graph Connector using the new Class Mappings menu * Filter out empty rack slots to help avoid importing blank rack slots into the ServiceNow. Configuration Management Database (CMDB). * Use the Firmware Installation \[cmdb_firmware_install\] table to capture the firmware version. * Avoid OT entity update issues by using the new ire_criterion_attribute attribute on the OT Entity \[cmdb_ot_entity\] table. * Clean the serial record entries from the Source \[sys_object_source\] table using a fix script. * Ensure that your Operational Technology (OT) devices are categorized under the Industrial product model category with the enhanced Service Graph Connector Integration for Claroty CTD application. See [Service Graph Connector Integration for Claroty CTD](https://www.servicenow.com/docs/access?context=sgc-cmdb-integration-claroty-ctd&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * View the class mappings available for the Service Graph Connector using the new Class Mappings menu * Filter out empty rack slots to help avoid importing blank rack slots into the ServiceNow. Configuration Management Database (CMDB). * Use the Firmware Installation \[cmdb_firmware_install\] table to capture the firmware version. * Avoid OT entity update issues by using the new ire_criterion_attribute attribute on the OT Entity \[cmdb_ot_entity\] table. * Clean the serial record entries from the Source \[sys_object_source\] table using a fix script. See [Service Graph Connector Integration for Claroty CTD](https://www.servicenow.com/docs/access?context=sgc-cmdb-integration-claroty-ctd&family=yokohama&ft:locale=en-US) for more information. | | Zurich | No updates for this release. | [ ]