--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined ServiceNow Add-in for Microsoft 365 release notes for upgrades from Xanadu to Zurich # Combined ServiceNow Add-in for Microsoft 365 release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Add-in for Microsoft 365 Release Notes for Upgrades from Xanadu to Zurich This consolidated release note summary assists ServiceNow customers in preparing for upgrading the ServiceNow Add-in for Microsoft 365 from the Xanadu release family to Zurich. It highlights new features, changes, activation steps, and requirements across the releases from Xanadu through Yokohama to Zurich. The document is designed to clarify upgrade tasks and provide a centralized view of updates relevant to the add-in's integration with Microsoft 365 applications. Show full answer Show less ## New Features * **Yokohama Release Enhancements:** * Ability to create a manifest file that configures the ServiceNow Add-in for Microsoft 365 with desired settings. * Functionality to map email or meeting invitation fields directly to catalog items and ServiceNow forms, enabling auto-population of forms from Microsoft Outlook. * Support for single sign-on (SSO) across Microsoft 365 apps, allowing employees to access the add-in without signing into Employee Center repeatedly. * **Zurich Release:** No new features were introduced. ## Changes, Removed Features, and Deprecations Between Xanadu and Zurich, there were no changes, removals, or deprecations affecting the ServiceNow Add-in for Microsoft 365 features. This stability ensures that existing functionalities remain consistent through the upgrade. ## Activation and Installation To activate the ServiceNow Add-in for Microsoft 365, customers should request installation via the ServiceNow Store. The add-in is officially available there, and the ServiceNow Store version history provides comprehensive release notes for all released versions. This centralizes app acquisition and update management for customers. ## Additional Requirements The key requirement introduced in the Yokohama release is that Microsoft Outlook 2019 or a later version is necessary to use the add-in. There are no specific browser, accessibility, or localization changes noted from Xanadu to Zurich. ## Highlighted Capabilities * Access and submit any catalog form directly in Employee Center from within Microsoft 365 apps. * Load any ServiceNow form or navigate to Employee Center links seamlessly. * Map Outlook message or appointment fields to auto-populate ServiceNow catalog items or forms. * Configure extension points to support message and appointment handling in both read and compose modes within Microsoft 365. ## Practical Implications for ServiceNow Customers Upgrading to Zurich from Xanadu through Yokohama allows customers to leverage enhanced integration capabilities with Microsoft 365, particularly improved form mapping and SSO support, streamlining user experience and productivity. The lack of feature removals or deprecations ensures a smooth transition. Customers should verify Outlook version compatibility and follow activation steps via the ServiceNow Store to enable these features effectively. Consolidated page of all release notes for ServiceNow Add-in for Microsoft 365 from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Add-in for Microsoft 365 release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Add-in for Microsoft 365 to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowaddinformicrosoft365-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for ServiceNow Add-in for Microsoft 365. {#dfrn3-servicenowaddinformicrosoft365-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Create a manifest file](https://www.servicenow.com/docs/access?context=create-ms365-addin-manifest&family=yokohama&ft:locale=en-US) : Create a manifest file with the configurations that you want to enable for the ServiceNow Add-in for Microsoft 365. [Map email fields to a catalog item](https://www.servicenow.com/docs/access?context=map-email-catalog&family=yokohama&ft:locale=en-US) : Map fields from an email or meeting invite to copy and auto-populate a catalog form. [Map email fields to a form](https://www.servicenow.com/docs/access?context=map-email-form&family=yokohama&ft:locale=en-US) : Map fields from an email or meeting invite to copy and auto-populate a ServiceNow form. [Configure single sign-on for ServiceNow Add-in for Microsoft 365](https://www.servicenow.com/docs/access?context=configure-sso-sn-addin-ms365&family=yokohama&ft:locale=en-US) : Enable employees to access the add-in from any Microsoft 365 app without having to sign in to Employee Center. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing ServiceNow Add-in for Microsoft 365 features. {#dfrn3-servicenowaddinformicrosoft365-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some ServiceNow Add-in for Microsoft 365 features or functionality were removed. {#dfrn3-servicenowaddinformicrosoft365-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some ServiceNow Add-in for Microsoft 365 features or functionality were deprecated. {#dfrn3-servicenowaddinformicrosoft365-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Add-in for Microsoft 365. {#dfrn3-servicenowaddinformicrosoft365-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Activation information : Install ServiceNow Add-in for Microsoft 365 by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: ServiceNow Add-in for Microsoft 365 is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Add-in for Microsoft 365 we have noted them here. {#dfrn3-servicenowaddinformicrosoft365-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Additional requirements : You must have Microsoft Outlook 2019 or a later version to use ServiceNow Add-in for Microsoft 365. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Add-in for Microsoft 365 we have noted them here. {#dfrn3-servicenowaddinformicrosoft365-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Add-in for Microsoft 365, such as specific requirements or compliance levels. {#dfrn3-servicenowaddinformicrosoft365-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Add-in for Microsoft 365 we have noted them here. {#dfrn3-servicenowaddinformicrosoft365-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Add-in for Microsoft 365 we have noted them here. {#dfrn3-servicenowaddinformicrosoft365-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | * Access any catalog form in Employee Center and submit requests within Microsoft 365 apps. * Load any ServiceNow form or navigate to a link in Employee Center. * Map message or appointment fields in Microsoft Outlook to be auto-populated in ServiceNow catalogs or forms. * Configure extension points to support messages and appointments in read and compose modes. See [ServiceNow Add-in for Microsoft 365](https://www.servicenow.com/docs/access?context=sn-addin-for-ms365&family=yokohama&ft:locale=en-US) for more information. | | Zurich | No updates for this release. | [ ]