--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined ServiceNow Otto for Configure, Price, Quote (CPQ) release notes for upgrades from Xanadu to Zurich # Combined ServiceNow Otto for Configure, Price, Quote (CPQ) release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Configure, Price, Quote (CPQ) Release Notes for Upgrades from Xanadu to Zurich This consolidated release notes document provides a comprehensive overview of the updates, features, and important information for ServiceNow Otto for Configure, Price, Quote (CPQ) from the Xanadu release through to Zurich. It is designed to assist ServiceNow customers in preparing for and understanding the upgrade process and the enhancements introduced in Zurich. Show full answer Show less ## Key Features * **Summarize Quote (Zurich Release):** A new feature that generates a consolidated summary of a quote, including key components like product details, pricing, discounts, and negotiated changes. This summary supports early customer discussions, internal team handoffs, and quote reviews before sending to customers, thereby improving accuracy and completeness. ## Important Upgrade Information * **Pre- and Post-Upgrade Tasks:** Customers should review and complete recommended tasks before and after upgrading to Zurich to ensure a smooth transition. * **Now Assist Usage Measurement Change:** Starting with the Australia Early Access, AI usage measurement shifted from a 365-day look-back model to a 365-day burn-down model, resetting usage at the contract anniversary date. This impacts how AI consumption is tracked and billed. ## Activation and Installation ServiceNow Otto for CPQ is available via the ServiceNow Store. Customers must request installation through the ServiceNow Store, which also provides access to cumulative release notes and version history for all related apps. ## Other Release Notes Highlights * No updates, removals, or deprecations were noted for the Xanadu and Yokohama releases or for multiple categories including browser requirements, accessibility, localization, additional requirements, or highlight information across the upgrade path. ## Benefits for ServiceNow Customers Upgrading to the Zurich release of ServiceNow Otto for CPQ offers customers enhanced visibility and control over quote details, reduces manual review and errors, accelerates the quoting process, and facilitates better collaboration within teams through quote summarization. Additionally, understanding changes in AI usage measurement helps with accurate usage tracking and cost management. Consolidated page of all release notes for ServiceNow Otto for Configure, Price, Quote (CPQ) from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Configure, Price, Quote (CPQ) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Configure, Price, Quote (CPQ) to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforconfigurepricequotecpq-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for ServiceNow Otto for Configure, Price, Quote (CPQ). {#dfrn3-servicenowottoforconfigurepricequotecpq-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | [Summarize a quote](https://www.servicenow.com/docs/access?context=summarize-quote&family=zurich&ft:locale=en-US) : Generate a summary of a quote to: * Summarize key quote components during early customer discussions or pre‑discovery. * Provide an updated view of the quote after revisions, without requiring review of multiple records. * Provide a single, consolidated snapshot of all actions, tasks, and notes derived from a quote in one place. * Highlight custom pricing, discounts, and negotiated changes made during the quoting process. * Review the quote prior to sending it to the customer to confirm accuracy and completeness. * Support internal handoffs by summarizing the quoted offer for internal teams. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing ServiceNow Otto for Configure, Price, Quote (CPQ) features. {#dfrn3-servicenowottoforconfigurepricequotecpq-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). | [ ] ## Removed Between your current release family and Zurich, some ServiceNow Otto for Configure, Price, Quote (CPQ) features or functionality were removed. {#dfrn3-servicenowottoforconfigurepricequotecpq-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some ServiceNow Otto for Configure, Price, Quote (CPQ) features or functionality were deprecated. {#dfrn3-servicenowottoforconfigurepricequotecpq-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Configure, Price, Quote (CPQ). {#dfrn3-servicenowottoforconfigurepricequotecpq-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Activation information : Install ServiceNow Otto for CPQ by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: ServiceNow Otto for CPQ is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Configure, Price, Quote (CPQ) we have noted them here. {#dfrn3-servicenowottoforconfigurepricequotecpq-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Configure, Price, Quote (CPQ) we have noted them here. {#dfrn3-servicenowottoforconfigurepricequotecpq-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Configure, Price, Quote (CPQ), such as specific requirements or compliance levels. {#dfrn3-servicenowottoforconfigurepricequotecpq-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Configure, Price, Quote (CPQ) we have noted them here. {#dfrn3-servicenowottoforconfigurepricequotecpq-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Configure, Price, Quote (CPQ) we have noted them here. {#dfrn3-servicenowottoforconfigurepricequotecpq-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | [Zurich Patch 7](https://www.servicenow.com/docs/access?context=zurich-patch-7&family=zurich&ft:locale=en-US) Summarize quote for immediate, comprehensive insights into quote details (product, pricing, and terms) to improve quote accuracy, help teams align, reduce manual review, catch issues early, and accelerate quote turnaround. See [ServiceNow Otto for CPQ](https://www.servicenow.com/docs/access?context=now-assist-for-cpq-landing&family=zurich&ft:locale=en-US) for more information. | [ ]