--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined ServiceNow Otto for Enterprise Architecture (EA) release notes for upgrades from Xanadu to Zurich # Combined ServiceNow Otto for Enterprise Architecture (EA) release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 13 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Enterprise Architecture (EA) Release Notes for Upgrades from Xanadu to Zurich This consolidated release notes document assists ServiceNow customers in preparing for upgrading the ServiceNow Otto for Enterprise Architecture (EA) application from the Xanadu through Yokohama releases up to Zurich. It outlines new features, changes, activation requirements, and important upgrade considerations to help customers understand enhancements and maintain security and compliance as they move to the Zurich release. Show full answer Show less ## New Features * **Access Control Lists (ACLs) for AI Agents:** Introduced to enhance security by controlling execution of AI agents and agentic workflows through dynamic or AI user identities. * **Enterprise Architecture Diagramming AI Agent:** Enables creation and summarization of Enterprise Modeling and Visualization diagrams for business application hierarchies. * **Architectural Decision Records (ADR) Summarization:** Use Now Assist within the Enterprise Architecture Workspace to summarize ADRs, aiding in infrastructure explanation and architectural decision tracking. * **Interactive Generative AI Integration:** Register business applications and digital integrations interactively using Now Assist in the Virtual Agent. * **Diagram Comparison:** In Zurich, users can compare versions of business application, capability, and process diagrams to understand changes. * **Text Refinement:** Refine or shorten descriptions and reasoning fields in various architecture records using the Refine Text Now Assist skill. * **Business Application Insights Skill:** Generate actionable insights on business applications, with configurable source fields and access criteria to support informed decision-making. * **Expanded AI Model Provider Options:** Support for Google Gemini and AWS Claude as additional generative AI backends alongside Now LLM Service and Azure OpenAI. * **UI Enhancements:** Addition of Now Assist icons and buttons for easier access to AI features and insights in the Enterprise Modeling and Visualization and ADR pages. * **Dark Theme Support:** The new Coral theme includes a dark mode option for improved readability and reduced eye strain. ## Changes * **Now Assist Usage Measurement:** Transition from a 365-day look-back to a 365-day burn-down model with usage reset at contract anniversary, improving usage tracking transparency. * **Default Skill Activation:** Many Now Assist skills, agentic workflows, and AI agents are now enabled by default for new installations and unconfigured upgrades, streamlining deployment. * **Role-Based Access Controls:** Role restrictions and masking have been added to AI skills and workflows to ensure secure and appropriate access, requiring configuration of specific roles for user access. * **Agentic Workflow and AI Agent Naming and UI Updates:** Improved terminology and menu renaming for clarity, such as renaming "Features" to "Skills." * **Architectural Decision Records Page Updates:** Introduction of a Now Assist drop-down menu for querying ADR content and repositioning of the Summarize function for better usability. ## Removed and Deprecated Features No features or functionality were removed or deprecated between Xanadu and Zurich releases. ## Activation and Licensing * Activation of Now Assist features requires enabling the ServiceNow Otto for Enterprise Architecture (EA) plugin. * The application requires an Enterprise Architecture Pro plus license. * ServiceNow Otto for Enterprise Architecture (EA) is available via the ServiceNow Store. * Refer to the Install Now Assist plugins documentation for detailed activation instructions. ## Additional Considerations * **Security:** Proper ACL configuration is crucial to control access and execution of AI agents and workflows. * **Role Configuration:** Additional role assignments may be necessary to utilize new or default-enabled AI skills and workflows. * **Browser and Accessibility:** No changes to browser requirements; accessibility improvements include support for the Coral theme's dark mode. ## Key Outcomes for ServiceNow Customers * Enhanced security and governance over AI-driven Enterprise Architecture automations through ACLs and role restrictions. * Improved productivity with AI-powered diagram generation, summarization, and comparison tools for better architectural insights. * Streamlined user experience via integrated Now Assist features embedded in key architecture pages and workflows. * Flexibility in AI backend choice to optimize generative AI performance and integration. * Clear upgrade path with activation guidance and no removal of critical features, ensuring continuity and leveraging new capabilities. Consolidated page of all release notes for ServiceNow Otto for Enterprise Architecture (EA) from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Enterprise Architecture (EA) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Enterprise Architecture (EA) to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforenterprisearchitectureea-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for ServiceNow Otto for Enterprise Architecture (EA). {#dfrn3-servicenowottoforenterprisearchitectureea-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | [Implement access control lists for security in AI agents](https://www.servicenow.com/docs/access?context=aia-security-implementation&family=xanadu&ft:locale=en-US) : Enable security implementation to execute AI agents and agentic workflows through access control lists (ACLs) and user identities.ACLs provide you with the capability to run AI agents and agentic workflow executions either as a dynamic user or an AI user. To learn about ACLs for ServiceNow Otto for Enterprise Architecture (EA) agents and skills, see [Configure](https://www.servicenow.com/docs/access?context=configure-now-assist-ea&family=xanadu&ft:locale=en-US) and [Generate enterprise architecture diagram agentic workflow](https://www.servicenow.com/docs/access?context=now-assist-aiagents-ea-diagramming-usecase&family=xanadu&ft:locale=en-US). Xanadu Patch 7 [Using Enterprise Architecture Diagramming AI agent](https://www.servicenow.com/docs/access?context=using-na-ea-ai-agents&family=xanadu&ft:locale=en-US) : Use the Enterprise Architecture Diagrammer AI agent to create Enterprise Modeling and Visualization diagrams for business applications hierarchy and summarize them. Xanadu Early Availability [ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/access?context=now-assist-ea&family=xanadu&ft:locale=en-US) : * Use the ServiceNow® ServiceNow Otto for Enterprise Architecture (EA) application to summarize Architectural Decision Records (ADR) in the Enterprise Architecture Workspace. Use the Architectural Decision Records (ADR) to explain your infrastructure. ADR is a type of artifact that helps you to understand the background of a specific architectural decision. * Register a business application and a digital integration with an interactive generative AI experience using the Now Assist in Virtual Agent. For more information, see [ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/access?context=now-assist-ea&family=xanadu&ft:locale=en-US). | | Yokohama | Yokohama Patch 1 [Using Enterprise Architecture Diagramming AI agent](https://www.servicenow.com/docs/access?context=using-na-ea-ai-agents&family=yokohama&ft:locale=en-US) : Use the Enterprise architecture diagrams AI agent to create Enterprise Modeling and Visualization diagrams for business applications hierarchy and summarize them. Yokohama Early Availability [ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/access?context=now-assist-ea&family=yokohama&ft:locale=en-US) : * Use the ServiceNow® ServiceNow Otto for Enterprise Architecture (EA) application to summarize Architectural Decision Records (ADR) in the Enterprise Architecture Workspace. Use the Architectural Decision Records (ADR) to explain your infrastructure. ADR is a type of artifact that helps you to understand the background of a specific architectural decision. * Register a business application and a digital integration with an interactive generative AI experience using Now Assist in Virtual Agent. For more information, see [ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/access?context=now-assist-ea&family=yokohama&ft:locale=en-US). | | Zurich | [Compare Enterprise Modeling and Visualization diagrams](https://www.servicenow.com/docs/access?context=compare-modeling-diagrams&family=zurich&ft:locale=en-US) : Learn the details of the changes in the Enterprise Modeling and Visualization diagrams by comparing a diagram with its previous version. You can compare business application hierarchy, business capability map, and business process map diagrams. [Elaborate or shorten content in form fields](https://www.servicenow.com/docs/access?context=elaborate-or-shorten-content-form-fields&family=zurich&ft:locale=en-US) : Elaborate or shorten text in the Description field of the following records using the Refine text Now Assist skill: * Business application * Business capability * Business process * Value stream stages * Information object Also, generate, elaborate, or shorten text in the Reasoning field in the Planned Disposition section of the business application record. [Business Application Insights skill configuration changes](https://www.servicenow.com/docs/access?context=configure-now-assist-ea&family=zurich&ft:locale=en-US) : For the Business application insights Now Assist skill, you can view the business application source fields based on which the business application insights are generated. Also, you can determine the availability of the skill by defining a specific criteria in the Define access tab of the Business application insights skill. [Role restrictions for ServiceNow Otto for EA skills](https://www.servicenow.com/docs/access?context=configure-now-assist-ea&family=zurich&ft:locale=en-US) : Role restriction is added to the default roles associated with the following skills: * Diagram change analysis * ADR Doc Summarization and Actions * Business application insights * Refine text [Business Application Insights skill](https://www.servicenow.com/docs/access?context=generate-insights-into-ba&family=zurich&ft:locale=en-US) : Learn the details of business applications and gather concise and actionable insights on business applications from the summary that is generated by ServiceNow Otto for Enterprise Architecture (EA). The business application insights help you to make informed decisions without manually reviewing large volumes of data. [Implement access control lists for security in AI agents](https://www.servicenow.com/docs/access?context=aia-security-implementation&family=zurich&ft:locale=en-US) : Enable security implementation to execute AI agents and agentic workflows through access control lists (ACLs) and user identities.ACLs provide you with the capability to run AI agents and agentic workflow executions either as a dynamic user or an AI user. To learn about ACLs for ServiceNow Otto for Enterprise Architecture (EA) agents and skills, see [Configure](https://www.servicenow.com/docs/access?context=configure-now-assist-ea&family=zurich&ft:locale=en-US) and [Generate enterprise architecture diagram agentic workflow](https://www.servicenow.com/docs/access?context=now-assist-aiagents-ea-diagramming-usecase&family=zurich&ft:locale=en-US). [Generate a summary of the Architectural Decision Records (ADR) document or get a particular information from the document](https://www.servicenow.com/docs/access?context=summarize-docs-genai-skill-ea&family=zurich&ft:locale=en-US) : On the Architectural Decision Records page, use the field option in the Now Assist menu to derive a particular information about the ADR content. [New third-party AI model provider options available for all AI applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US) : Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing ServiceNow Otto for Enterprise Architecture (EA) features. {#dfrn3-servicenowottoforenterprisearchitectureea-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=yokohama&ft:locale=en-US) : Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: Now Assist Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Some Now Assist skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=yokohama&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [Configure ACLs for AI agents and agentic workflows](https://www.servicenow.com/docs/access?context=aia-security-implementation&family=yokohama&ft:locale=en-US) : Configure the access control lists for who can discover and trigger AI agents and agentic workflows in their guided setups in AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to all authenticated users or publicly available. Yokohama Patch 3 [Agentic workflow name update](https://www.servicenow.com/docs/access?context=using-na-ea-ai-agents&family=yokohama&ft:locale=en-US) : Renamed the Enterprise Architecture Diagrammer AI agent to Enterprise architecture diagrams AI agent. [UI name updates](https://www.servicenow.com/docs/access?context=configure-now-assist-ea&family=yokohama&ft:locale=en-US) : * In the All menu, renamed the Features option under Now Assist Admin to Skills. * On the Now Assist Admin page, renamed the Now Assist Features tab to Now Assist Skills. | | Zurich | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). * The Compare versions button is added to the diagram page in the Enterprise Modeling and Visualization. * The Now Assist icon is added to the diagram page in the Enterprise Modeling and Visualization. You can use this icon to show or hide the Now Assist panel. * The Now Assist icon is displayed on selecting the description field of the business application, business capability, business process, value stream stages, and information objects. Also, the icon is displayed on selecting the Reasoning field in the Planned Disposition section of the business application record. * Added Define availability and Define access tabs in the Business application insights Now Assist skill configuration page in the AI Admin Hub console. * Added Role restrictions to skill section in the Define access tab of Now Assist skills in the AI Admin Hub console. [Role masking](https://www.servicenow.com/docs/access?context=aia-role-masking&family=zurich&ft:locale=en-US) : Agentic workflows and their AI agents use [role masking](https://www.servicenow.com/docs/access?context=aia-role-masking&family=zurich&ft:locale=en-US) to determine which users can access them. Ones installed with your applications have specific roles that come included with the application. If you select Users with specific roles for user access, you must configure the security controls to include these roles. For the instructions to change the security controls, see [Define security controls for an agentic workflow](https://www.servicenow.com/docs/access?context=define-sec-controls-aw&family=zurich&ft:locale=en-US). [Some generative AI skills, AI agents, and agentic workflows are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=zurich&ft:locale=en-US) : The skills are automatically available to appropriate role users for the application, such as ITIL roles on incident forms or change forms. This change simply activates the skill and does not touch the roles that may be needed to use the skill. The new default behavior works as follows: * New customers: When you install an AI product, designated skills and agentic workflows are turned on automatically. * Existing customers who are upgrading (starting with Australia Early Access): Any previously unconfigured skill, agent, or agentic workflow is turned on automatically (the AI asset was never configured and turned on, then turned off again). Previously configured skills and agentic workflows that were turned on, then off, remain inactive. * The Generate insights button is added to the business application page in the Enterprise Architecture Workspace. * Changes to the Architectural Decision Records page: * The Now Assist drop-down menu is added. * A field is added to the Now Assist drop-down menu to enter queries and get answers for Architectural Decision Records (ADR) artifact content. * The Summarize button is moved to the Now Assist drop-down menu. * In the context menu, the Now Assist button is changed to the Now Assist icon and placed as the first option of the context menu. * The Now Assist drop-down menu is added. * A field is added to the Now Assist drop-down menu to enter queries and get answers for Architectural Decision Records (ADR) artifact content. * The Summarize button is moved to the Now Assist drop-down menu. * In the context menu, the Now Assist button is changed to the Now Assist icon and placed as the first option of the context menu. | [ ] ## Removed Between your current release family and Zurich, some ServiceNow Otto for Enterprise Architecture (EA) features or functionality were removed. {#dfrn3-servicenowottoforenterprisearchitectureea-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some ServiceNow Otto for Enterprise Architecture (EA) features or functionality were deprecated. {#dfrn3-servicenowottoforenterprisearchitectureea-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Enterprise Architecture (EA). {#dfrn3-servicenowottoforenterprisearchitectureea-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | Now Assist features are available with activation of the ServiceNow Otto for Enterprise Architecture (EA) plugin. The [ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/access?context=now-assist-ea&family=xanadu&ft:locale=en-US) application requires an Enterprise Architecture Pro plus license. For more information, see [Install Now Assist plugins](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&family=xanadu&ft:locale=en-US). | | Yokohama | Activation information : Now Assist features are available with activation of the ServiceNow Otto for Enterprise Architecture (EA) plugin. The [ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/access?context=now-assist-ea&family=yokohama&ft:locale=en-US) application requires an Enterprise Architecture Pro plus license. For more information, see [Install Now Assist plugins](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&family=yokohama&ft:locale=en-US). Important: ServiceNow Otto for Enterprise Architecture (EA) is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Now Assist features are available with activation of the ServiceNow Otto for Enterprise Architecture (EA) plugin. For more information, see [Install plugins for ServiceNow Otto](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&family=zurich&ft:locale=en-US). Important: ServiceNow Otto for Enterprise Architecture (EA) is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Enterprise Architecture (EA) we have noted them here. {#dfrn3-servicenowottoforenterprisearchitectureea-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Enterprise Architecture (EA) we have noted them here. {#dfrn3-servicenowottoforenterprisearchitectureea-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Enterprise Architecture (EA), such as specific requirements or compliance levels. {#dfrn3-servicenowottoforenterprisearchitectureea-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Enterprise Architecture (EA) we have noted them here. {#dfrn3-servicenowottoforenterprisearchitectureea-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Enterprise Architecture (EA) we have noted them here. {#dfrn3-servicenowottoforenterprisearchitectureea-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | Xanadu Patch 10: Implement security in Now Assist AI agents with access control lists (ACLs). Xanadu Patch 7: Generate and summarize Enterprise Modeling and Visualization diagrams for business applications hierarchy, using the Enterprise Architecture Diagrammer AI agent. * Generate a summary of Architectural Decision Records (ADR) in the Enterprise Architecture Workspace. * Request a business application or a digital integration using Now Assist in ServiceNow® Virtual Agent. See [ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/access?context=now-assist-ea&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | [Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Review changes to Now Assist usage measurement. * Some Now Assist skills, agents, and agentic workflows are on by default. * Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. Yokohama Patch 1: Generate and summarize Enterprise Modeling and Visualization diagrams for business applications hierarchy, using the Enterprise architecture diagrams AI agent. Yokohama Early Availability * Generate a summary of Architectural Decision Records (ADR) in the Enterprise Architecture Workspace. * Request a business application or a digital integration using Now Assist in ServiceNow® Virtual Agent. See [ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/access?context=now-assist-ea&family=yokohama&ft:locale=en-US) for more information. | | Zurich | [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * All ServiceNow Otto for EA skills are activated by default. * Use the Diagram change analysis Now Assist skill to compare an Enterprise Modeling and Visualization diagram with its previous version and generate a summary of the differences. * Use the Refine text Now Assist skill to elaborate or shorten text in the Description field of the business application, business capability, business process, and information object records. Also, use this skill to generate, elaborate, or shorten text in the Reasoning field under the Planned Disposition section of the business application record. * Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. * Use the Business Application Insights Now Assist skill to generate insights into your business applications. * Implement security in Now Assist AI agents with access control lists (ACLs). * On the Architectural Decision Records page, use the field in the Architectural Decision Records menu to enter queries and derive the required information from the Architectural Decision Records (ADR) artifact content. [Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US) * Use the Business Application Insights Now Assist skill to generate insights into your business applications. * Implement security in Now Assist AI agents with access control lists (ACLs). * On the Architectural Decision Records page, use the field in the Architectural Decision Records menu to enter queries and derive the required information from the Architectural Decision Records (ADR) artifact content. Zurich Early Availability * Enhance your productivity by using the Now LLM Service or a supported third-party LLM with any ServiceNow Otto for Enterprise Architecture (EA) skill or AI agent. * Enhance your user experience with Coral that is used as the default theme for new portal, web, and mobile experiences. See [ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/access?context=now-assist-ea&family=zurich&ft:locale=en-US) for more information. | [ ]