--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined ServiceNow Otto for Operational Sustainability Management Management release notes for upgrades from Xanadu to Zurich # Combined ServiceNow Otto for Operational Sustainability Management Management release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Operational Sustainability Management Release Notes for Upgrades from Xanadu to Zurich This consolidated release notes document provides ServiceNow customers with a comprehensive view of all updates, new features, changes, and important upgrade information for ServiceNow Otto for Operational Sustainability Management from the Xanadu release through to Zurich. It is designed to help you prepare effectively for your upgrade by summarizing essential product enhancements and configuration considerations. Show full answer Show less ## Key Features * **Agentic Workflows in ESG:** Zurich introduces agentic workflows that act as copilots for sustainability teams by automating carbon accounting. These workflows intelligently select metric definitions and emission factors, generate calculated metrics, and allow user review before finalization, streamlining carbon reporting processes. * **AI-Powered Document Intelligence for Utility Invoices:** This feature automates extraction of ESG metric data (e.g., electricity, gas, water usage) from utility bills using Gen AI, reducing manual data entry and errors. It integrates seamlessly with ESG metric workflows, supports enterprise-scale operations, and includes audit features to ensure compliance and transparency. ## Changes * **Now Assist Usage Measurement Update:** Starting with Australia Early Access, AI usage measurement transitions from a 365-day look-back to a 365-day burn-down model, resetting usage at the contract anniversary. * **Default Activation of AI Skills and Agentic Workflows:** For new customers, designated generative AI skills, AI agents, and agentic workflows are automatically enabled upon installation. Existing customers upgrading will have any unconfigured AI assets automatically turned on, whereas previously configured and disabled assets remain inactive. * **Security and Role Configuration:** Agentic workflows and AI agents require specific role assignments for execution. Customers must configure user access by adding required roles to ensure these AI features function properly. ## Upgrade and Activation Information * There are no pre- or post-upgrade tasks specific to this release family beyond standard procedures. * ServiceNow Otto for Operational Sustainability is available for installation from the ServiceNow Store. ## Removed and Deprecated Features No features or functionalities were removed or deprecated between Xanadu and Zurich releases. ## Additional Considerations * No changes were made to browser requirements, accessibility compliance, localization, or additional product requirements in this release cycle. * Patch updates to Zurich focused on refining AI usage measurement and enabling default activation of AI skills to accelerate carbon reporting, particularly for Scope 3 emissions. ## What This Means for You Upgrading to Zurich empowers sustainability teams with AI-driven automation to enhance efficiency and accuracy in carbon accounting and ESG data collection. The new agentic workflows and document intelligence features reduce manual effort, support enterprise scalability, and help ensure compliance with audit requirements. Proper role configuration is essential to leverage these AI capabilities. The updated AI usage measurement model provides clearer tracking aligned with contract terms. Consolidated page of all release notes for ServiceNow Otto for Operational Sustainability Management Management from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Operational Sustainability Management Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Operational Sustainability Management Management to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforoperationalsustainabilitymanagementmanagement-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for ServiceNow Otto for Operational Sustainability Management Management. {#dfrn3-servicenowottoforoperationalsustainabilitymanagementmanagement-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | [Use agentic workflows in ESG](https://www.servicenow.com/docs/access?context=use-agentic-ai-in-now-assist-for-esg-management&family=zurich&ft:locale=en-US) : The carbon calculations agentic workflow acts as a copilot for sustainability teams, streamlining carbon accounting workflows. It intelligently selects metric definitions and emission factors from the library, generates calculated metric definitions, and enables user review and adjustments before final use. [Extract data from utility invoices](https://www.servicenow.com/docs/access?context=extract-data-from-utility-invoices&family=zurich&ft:locale=en-US) : ServiceNow Otto for Operational Sustainability with document intelligence for utility bills, designed to streamline your ESG metric data collection and reporting. Here are the key highlights: * Extract ESG metric data with Gen AI-Powered Document Intelligence from utility bills, like electricity, gas, and water, with accuracy and efficiency. * Automate data collection by eliminating manual data entry and reducing errors. * Integrate extracted data with ESG metric workflows for a seamless experience. * Scale your operations with an enterprise-scale solution that handles large volumes of data. * Confirm compliance and transparency with built-in audit features that support reporting requirements. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing ServiceNow Otto for Operational Sustainability Management Management features. {#dfrn3-servicenowottoforoperationalsustainabilitymanagementmanagement-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Some generative AI skills, AI agents, and agentic workflows are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=zurich&ft:locale=en-US) : The skills are automatically available to appropriate role users for the application, such as ITIL roles on incident forms or change forms. This change simply activates the skill and does not touch the roles that may be needed to use the skill. The new default behavior works as follows: * New customers: When you install an AI product, designated skills and agentic workflows are turned on automatically. * Existing customers who are upgrading (starting with Australia Early Access): Any previously unconfigured skill, agent, or agentic workflow is turned on automatically (the AI asset was never configured and turned on, then turned off again). Previously configured skills and agentic workflows that were turned on, then off, remain inactive. [Role configuration required for agentic workflows and AI agents](https://www.servicenow.com/docs/access?context=aia-role-masking&family=zurich&ft:locale=en-US) : Agentic workflows and AI agents included with your applications require additional security configuration. If you select Users with selected roles for your user access security controls for an agentic workflow or AI agent, you must add the installed roles, or they will not execute. See the documentation for the agentic workflow or AI agent for the specific roles you must add. | [ ] ## Removed Between your current release family and Zurich, some ServiceNow Otto for Operational Sustainability Management Management features or functionality were removed. {#dfrn3-servicenowottoforoperationalsustainabilitymanagementmanagement-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some ServiceNow Otto for Operational Sustainability Management Management features or functionality were deprecated. {#dfrn3-servicenowottoforoperationalsustainabilitymanagementmanagement-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Operational Sustainability Management Management. {#dfrn3-servicenowottoforoperationalsustainabilitymanagementmanagement-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Activation information : Install ServiceNow Otto for Operational Sustainability by requesting it from the ServiceNow Store. Important: ServiceNow Otto for Operational Sustainability is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Operational Sustainability Management Management we have noted them here. {#dfrn3-servicenowottoforoperationalsustainabilitymanagementmanagement-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Operational Sustainability Management Management we have noted them here. {#dfrn3-servicenowottoforoperationalsustainabilitymanagementmanagement-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Operational Sustainability Management Management, such as specific requirements or compliance levels. {#dfrn3-servicenowottoforoperationalsustainabilitymanagementmanagement-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Operational Sustainability Management Management we have noted them here. {#dfrn3-servicenowottoforoperationalsustainabilitymanagementmanagement-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Operational Sustainability Management Management we have noted them here. {#dfrn3-servicenowottoforoperationalsustainabilitymanagementmanagement-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) [Some generative AI skills, AI agents, and agentic workflows are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=zurich&ft:locale=en-US) : The skills are automatically available to appropriate role users for the application, such as ITIL roles on incident forms or change forms. This change simply activates the skill and does not touch the roles that may be needed to use the skill. The new default behavior works as follows: * New customers: When you install an AI product, designated skills and agentic workflows are turned on automatically. * Existing customers who are upgrading (starting with Australia Early Access): Any previously unconfigured skill, agent, or agentic workflow is turned on automatically (the AI asset was never configured and turned on, then turned off again). Previously configured skills and agentic workflows that were turned on, then off, remain inactive. Accelerate carbon reporting with AI-powered calculations, validation, and insights for Scope 3 emissions. [Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US) Automate metric data collection from utility invoices by extracting key information using the AI-driven document intelligence for utility invoices. See [ServiceNow Otto](https://www.servicenow.com/docs/access?context=now-assist-for-esg&family=zurich&ft:locale=en-US) for more information. | [ ]