--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined ServiceNow Otto for Third-party Risk Management (TPRM) release notes for upgrades from Xanadu to Zurich # Combined ServiceNow Otto for Third-party Risk Management (TPRM) release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Third-party Risk Management (TPRM) Release Notes for Upgrades from Xanadu to Zurich This consolidated guide provides ServiceNow customers with essential information for upgrading ServiceNow Otto for Third-party Risk Management (TPRM) from the Xanadu release family to Zurich. It highlights new features, changes, activation steps, and important upgrade considerations to ensure a smooth transition. Show full answer Show less ## New Features * **Extended AI Model Support:** Starting with Zurich Patch 12, customers have access to additional AI models, including Google Gemini 3.5 Flash, OpenAI GPT 5.1, and GPT 5.4 mini, alongside previously supported models. Model availability depends on your TPRM subscription, allowing for flexible AI model selection based on your needs. * **TPRM Issue Recommendations:** Users with the third-party assessment reviewer role can leverage generative AI to automatically identify and recommend issues from assessment responses. Recommendations include rationalized summaries and require user confirmation before issues are created. * **TPRM Issue Summarization:** Users with the third-party assessor role can use generative AI to generate concise summaries of complex issue records across all issue states. This feature helps reduce manual review time, improve consistency, and accelerate triage and reporting for high volumes of third-party risk data. * **Default Activation of Generative AI Skills:** For new customers, designated generative AI skills are turned on automatically upon product installation. Existing customers upgrading to Zurich have unconfigured skills automatically enabled, while previously disabled skills remain inactive unless manually reactivated. ## Changes * **Product Renaming:** Now Assist for Third-party Risk Management has been rebranded as ServiceNow Otto® for TPRM starting with Zurich Patch 12, with no change to your product entitlements. * **Default AI Model Update for Issue Recommendations:** The default AI model for issue recommendations is now Azure OpenAI gpt-4-5-mini. Customers can select alternative supported AI models as needed. * **Large Language Model (LLM) Service Update:** The Now LLM Service is no longer the default AI model provider for new or inactive AI assets. Instead, third-party LLMs are selected by default. Existing configurations using Now LLM Service remain unchanged and it remains available for manual selection. * **AI Usage Measurement Changes:** Starting with Australia Early Access, AI usage measurement has shifted from a 365-day look-back model to a 365-day burn-down model, with usage resetting on the contract anniversary date. ## Removed and Deprecated Features No features or functionality were removed or deprecated between Xanadu and Zurich releases. ## Activation Information * To activate ServiceNow Otto for TPRM, request and install the Now Assist for TPRM application from the ServiceNow Store. * After installation, all ServiceNow Otto for TPRM generative AI skills are activated by default to enhance productivity immediately. * Check your product entitlements to confirm access to specific features. ## Additional Considerations * There are no changes to browser requirements, accessibility, localization, or additional prerequisites for Zurich. * Pre- and post-upgrade tasks should be reviewed and completed as needed to ensure a successful upgrade. ## Key Upgrade Highlights * **Zurich Patch 12:** Official renaming to ServiceNow Otto® for TPRM and expanded AI model support. * **Zurich Patch 7:** Introduction of generative AI-powered TPRM issue recommendations for reviewer validation. * **Zurich Patch 5:** Updates to AI usage measurement methodology. * **Zurich Patch 4:** AI-powered TPRM issue summarization and default activation of some Now Assist skills and workflows. Consolidated page of all release notes for ServiceNow Otto for Third-party Risk Management (TPRM) from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Third-party Risk Management (TPRM) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Third-party Risk Management (TPRM) to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforthirdpartyriskmanagementtprm-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for ServiceNow Otto for Third-party Risk Management (TPRM). {#dfrn3-servicenowottoforthirdpartyriskmanagementtprm-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | [Extended AI model support for Now Assist for TPRM](https://www.servicenow.com/docs/access?context=supporting-information-now-assist-tprm&family=zurich&ft:locale=en-US) : Starting with Zurich Patch 12, ServiceNow Otto for Third-party Risk Management (TPRM) supports Google Gemini 3.5 Flash, OpenAI GPT 5.1, and OpenAI GPT 5.4 mini models in addition to previously supported models. Model availability depends on your ServiceNow Otto for Third-party Risk Management (TPRM) subscription, providing greater flexibility when selecting the AI model that meets your requirements. [Generate TPRM issue recommendations](https://www.servicenow.com/docs/access?context=create-recommendation-tprm-issue&family=zurich&ft:locale=en-US) : If you have the third‑party assessment reviewer role \[sn_vdr_risk_asmt.vendor_assessment_reviewer\] and have installed the if you have the third‑party assessment reviewer role \[sn_vdr_risk_asmt.vendor_assessment_reviewer\] and have installed the ServiceNow Otto for Third-party Risk Management (TPRM), you can use generative AI to automatically identify and recommend issues based on assessment responses. The TPRM issue management recommendation skill recommends issues with rationalized summaries. Recommended issues are presented for review and are created as standard TPRM issues only after user confirmation. [Generate a summary of a TPRM issue](https://www.servicenow.com/docs/access?context=create-a-summary-of-issue&family=zurich&ft:locale=en-US) : If you have the third-party assessor role \[sn_vdr_risk_asmt.vendor_assessor\] role and have installed the ServiceNow Otto for Third-party Risk Management (TPRM) for TPRM application, you can use generative AI to automatically summarize complex issue records. The TPRM Issue Summarization skill works across all issue states including New, Analyze, Review, Finalize, and Closed and can help reduce manual review time, improve consistency in issue descriptions and remediation guidance, and accelerate triage and reporting for customers managing high volumes of third-party risk data. [Some generative AI skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=zurich&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install an AI product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Australia Early Access): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing ServiceNow Otto for Third-party Risk Management (TPRM) features. {#dfrn3-servicenowottoforthirdpartyriskmanagementtprm-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | [AI in Third-party Risk Management](https://www.servicenow.com/docs/access?context=exploring-now-assist-tprm&family=zurich&ft:locale=en-US) : Starting with Zurich Patch 12, Now Assist for Third-party Risk Management is now ServiceNow Otto® for TPRM. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. [Default AI model for issue recommendation skill](https://www.servicenow.com/docs/access?context=supporting-information-now-assist-tprm&family=zurich&ft:locale=en-US) : Starting with Zurich Patch 12, the issue recommendation skill in ServiceNow Otto for Third-party Risk Management (TPRM) uses Azure OpenAI gpt-4-5-mini as the default model. This update changes the default model for issue recommendations. You can select alternative models, including the newly supported Google Gemini 3.5 Flash, OpenAI GPT 5.1, and OpenAI GPT 5.4 mini, based on your requirements. [Large language models on the ServiceNow AI Platform](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). | [ ] ## Removed Between your current release family and Zurich, some ServiceNow Otto for Third-party Risk Management (TPRM) features or functionality were removed. {#dfrn3-servicenowottoforthirdpartyriskmanagementtprm-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some ServiceNow Otto for Third-party Risk Management (TPRM) features or functionality were deprecated. {#dfrn3-servicenowottoforthirdpartyriskmanagementtprm-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Third-party Risk Management (TPRM). {#dfrn3-servicenowottoforthirdpartyriskmanagementtprm-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Activation information : Install the Now Assist for TPRM application by requesting it from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). After installing ServiceNow Otto for TPRM all ServiceNow Otto for TPRM skills are activated by default. Important: Now Assist for TPRM is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Third-party Risk Management (TPRM) we have noted them here. {#dfrn3-servicenowottoforthirdpartyriskmanagementtprm-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Third-party Risk Management (TPRM) we have noted them here. {#dfrn3-servicenowottoforthirdpartyriskmanagementtprm-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Third-party Risk Management (TPRM), such as specific requirements or compliance levels. {#dfrn3-servicenowottoforthirdpartyriskmanagementtprm-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Third-party Risk Management (TPRM) we have noted them here. {#dfrn3-servicenowottoforthirdpartyriskmanagementtprm-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Third-party Risk Management (TPRM) we have noted them here. {#dfrn3-servicenowottoforthirdpartyriskmanagementtprm-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | [Zurich Patch 12](https://www.servicenow.com/docs/access?context=zurich-patch-12&family=zurich&ft:locale=en-US) Starting with Zurich Patch 12, Now Assist for Third-party Risk Management is now ServiceNow Otto® for TPRM. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. [Zurich Patch 7](https://www.servicenow.com/docs/access?context=zurich-patch-7&family=zurich&ft:locale=en-US) * Use generative AI to recommend TPRM issues for reviewer validation. [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * Use ServiceNow Otto for Third-party Risk Management (TPRM) to generate concise, AI-powered summaries of TPRM that can help with interpreting complex issue records. * Some Now Assist skills, agents, and agentic workflows are now turned on by default. See [AI in Third-party Risk Management](https://www.servicenow.com/docs/access?context=exploring-now-assist-tprm&family=zurich&ft:locale=en-US) for more information. | [ ]