--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined ServiceNow Otto for Unified Security Exposure Management release notes for upgrades from Xanadu to Zurich # Combined ServiceNow Otto for Unified Security Exposure Management release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Unified Security Exposure Management Release Notes for Upgrades from Xanadu to Zurich This consolidated release notes document provides ServiceNow customers with a comprehensive summary of updates, upgrade instructions, and feature changes for ServiceNow Otto for Unified Security Exposure Management from the Xanadu release through to the Zurich release. It is designed to help customers prepare for their upgrade by outlining important information, including activation details, upgrade tasks, and new features or changes across releases. Show full answer Show less ## Upgrade Preparation and Important Information * **Pre- and post-upgrade tasks:** Customers should carefully review and complete all specified tasks prior to upgrading to Zurich to ensure a smooth transition. * **Now Assist plugin behavior:** Upgrading activates any previously untouched Default On skills automatically. Skills manually toggled inactive or roles updated remain inactive after upgrade, preserving customer control over skill activation. * **Supporting information:** For required applications and detailed upgrade guidance, customers should consult the supporting documentation referenced in the Yokohama upgrade notes. ## Feature Updates and Changes Across the releases from Xanadu through Zurich, there were **no new features, changes, removals, or deprecations** specifically for ServiceNow Otto for Unified Security Exposure Management in the Zurich release family. Similarly, Xanadu and Yokohama releases had no updates except for some Yokohama patches noted below. ## Key Yokohama Patch Updates * **Yokohama Patch 11:** Updates to Now Assist usage measurement were introduced. Some Now Assist skills, agents, and workflows are enabled by default, requiring additional role configurations for agentic workflows and AI agents. * **Yokohama Patch 6:** Introduced generative AI skills to help analysts identify duplicate vulnerable host items and analyze remediation options. Expanded AI model provider support to include Google Gemini and Anthropic Claude on AWS, alongside Now LLM Service and Azure OpenAI. * Integration enhancements with Security Posture Control for creating API connectors. ## Activation and Installation ServiceNow Otto for Unified Security Exposure Management is available for installation through the ServiceNow Store. Customers should request the application via the store and refer to the store's version history release notes for cumulative updates. Activation processes remain consistent with no changes in Zurich. ## Additional Considerations * No updates or changes were made to browser requirements, accessibility, localization, or highlight information throughout these releases. ## What Customers Can Expect Customers upgrading from Xanadu to Zurich will find a stable product with no new features or removals in the latest release, focusing on maintaining existing functionality. The key focus remains on ensuring smooth upgrade processes, particularly with the automatic activation behavior of Now Assist skills and expanded AI capabilities introduced in Yokohama patches. The unified documentation simplifies upgrade planning and ensures customers understand activation requirements and integration options. Consolidated page of all release notes for ServiceNow Otto for Unified Security Exposure Management from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Unified Security Exposure Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Unified Security Exposure Management to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforunifiedsecurityexposuremanagement-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Upgrade information : For more information about required applications for ServiceNow Otto for Unified Security Exposure Management, see [Supporting information](https://www.servicenow.com/docs/access?context=supporting-information-now-assist-vr&family=yokohama&ft:locale=en-US). Note: Upgrading the Now Assist plugins activate any designated skills that were previously untouched by the customer. * If you have the plugins installed but never touched the configuration (never activated the skill nor adjusted associated roles) of a skill, any Default On skill will be activated on a per skill basis upon upgrading. * If you have previously toggled a skill from active and then back to inactive or have updated any roles for that skill, that skill remains inactive upon upgrading. * You maintain full control over deactivating individual skills at any time after activation. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for ServiceNow Otto for Unified Security Exposure Management. {#dfrn3-servicenowottoforunifiedsecurityexposuremanagement-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing ServiceNow Otto for Unified Security Exposure Management features. {#dfrn3-servicenowottoforunifiedsecurityexposuremanagement-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some ServiceNow Otto for Unified Security Exposure Management features or functionality were removed. {#dfrn3-servicenowottoforunifiedsecurityexposuremanagement-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some ServiceNow Otto for Unified Security Exposure Management features or functionality were deprecated. {#dfrn3-servicenowottoforunifiedsecurityexposuremanagement-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Unified Security Exposure Management. {#dfrn3-servicenowottoforunifiedsecurityexposuremanagement-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Activation information : Install ServiceNow Otto for Unified Security Exposure Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: ServiceNow Otto for Unified Security Exposure Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Unified Security Exposure Management we have noted them here. {#dfrn3-servicenowottoforunifiedsecurityexposuremanagement-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Unified Security Exposure Management we have noted them here. {#dfrn3-servicenowottoforunifiedsecurityexposuremanagement-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Unified Security Exposure Management, such as specific requirements or compliance levels. {#dfrn3-servicenowottoforunifiedsecurityexposuremanagement-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Unified Security Exposure Management we have noted them here. {#dfrn3-servicenowottoforunifiedsecurityexposuremanagement-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Unified Security Exposure Management we have noted them here. {#dfrn3-servicenowottoforunifiedsecurityexposuremanagement-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Review changes to Now Assist usage measurement. See the "Changed in this release" section below. * Some Now Assist skills, agents, and agentic workflows are on by default. * Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. * Use ServiceNow Otto for Unified Security Exposure Management with Security Posture Control to help you with [Creating an API connector in the Security Posture Control workspace](https://www.servicenow.com/docs/access?context=using-now-assist-api-connector&family=yokohama&ft:locale=en-US). * [Yokohama Patch 6](https://www.servicenow.com/docs/access?context=yokohama-patch-6&family=yokohama&ft:locale=en-US) Help your analysts identify duplicate host vulnerable items and analyze available remediation options with generative AI skills with ServiceNow Otto for Unified Security Exposure Management. * Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. See [ServiceNow Otto for Unified Security Exposure Management](https://www.servicenow.com/docs/access?context=now-assist-for-vulnerability-response-landing&family=yokohama&ft:locale=en-US) for more information. | | Zurich | No updates for this release. | [ ]