--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Service Portal release notes for upgrades from Xanadu to Zurich # Combined Service Portal release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Service Portal Release Notes for Upgrades from Xanadu to Zurich This consolidated guide provides ServiceNow customers with a comprehensive overview of Service Portal enhancements, changes, and important upgrade information from the Xanadu release through to Zurich. It assists you in preparing for an upgrade by detailing new features, changes, removals, and activation details relevant to Service Portal, ensuring a smooth transition and optimized user experience. Show full answer Show less ## Important Upgrade Considerations * Review and complete all pre- and post-upgrade tasks before upgrading to Zurich. * Service Portal is active by default across all releases covered (Xanadu, Yokohama, Zurich). * Browser support excludes Internet Explorer 11 and the iOS version of Firefox for Service Portal pages since Xanadu. * Starting with Zurich Patch 12, the AI experience brand is renamed from Now Assist to ServiceNow Otto®, affecting product naming but not entitlements. ## New Features * **Deactivate Portals (Xanadu):** Administrators can disable access to specific portals and redirect users to alternatives. * **Performance Analysis (Yokohama):** Benchmark portal page and widget performance to identify and address slow-loading components. * **Widget Code Comparison (Yokohama):** Easily compare cloned widgets against their base versions to track customizations. * **Approval Info Record Widget (Zurich):** Displays comprehensive approval request details including activity streams, supporting parity with the Approval Assistance AI agent. * **Approval Configuration (Zurich):** Customize the Approval Assistance AI agent and Approval Info Record widget behavior via the Approval Configuration record. * **Widget Loading Order and Deferred Loading (Zurich):** Configure the load order of widgets and defer loading of AI Search assets to improve page load times and user experience. * **Coral Theme (Zurich):** Introduces a fresh, brand-neutral default theme with an optional dark mode for web and mobile portals. ## Key Changes * **User Profile Widget (Xanadu):** Option to show the currently logged-in user in team member lists. * **Multi-Factor Authentication (Xanadu):** Added support for biometric authenticators and hardware security keys. * **ECMAScript 2021 Support (Yokohama):** Server-side widget scripts can use modern JavaScript features by enabling ES12 mode. * **Page Route Maps (Yokohama):** Allow role-based redirection control for portal pages. * **Improved Single Sign-On (Yokohama):** Enhanced SSO login experience by redirecting directly to the SSO Identity Provider login page. * **Enforced Comments on Approval Rejection (Yokohama):** Approvers can be required to provide comments when rejecting requests. * **Cross-Scope Privileges Check (Yokohama):** Form widget validates access permissions to tables for secure data retrieval. ## Removed and Deprecated Features No Service Portal features or functionality were removed or deprecated between Xanadu and Zurich releases, ensuring continuity of existing capabilities. ## Accessibility and Localization * The Coral theme's dark mode option supports accessibility by reducing eye strain and improving readability on web and mobile. * No additional localization updates were noted between releases. ## Additional Notes for ServiceNow Customers * Use the `glide.sp.ottoonboarding.suppressedportals` property to suppress onboarding messages for specific portals linked to the ServiceNow Otto AI experience. * Admins can optimize portal performance and user experience by configuring widget load order and deferring AI Search asset loading. Consolidated page of all release notes for Service Portal from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Service Portal release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Service Portal to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-serviceportal-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Service Portal. {#dfrn3-serviceportal-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | [Deactivate portals](https://www.servicenow.com/docs/access?context=deactivate-portal&family=xanadu&ft:locale=en-US) : Turn off access to a portal that you don't want users to visit and redirect them to another portal. | | Yokohama | [Analyze the performance of portal pages and their widgets](https://www.servicenow.com/docs/access?context=analyze-page-performance&family=yokohama&ft:locale=en-US) : Set benchmarks against which to analyze the performance of a portal page. Identify widgets on the page that don't meet the performance benchmarks and view details about their performance. [Compare a cloned widget with its base widget](https://www.servicenow.com/docs/access?context=compare-with-base-system&family=yokohama&ft:locale=en-US) : Compare cloned widgets with the base widget from which they were cloned. View differences between the code of the cloned widget and the base widget highlighted in the code comparator. | | Zurich | [Approval Info Record widget](https://www.servicenow.com/docs/access?context=approval-info-record-widget&family=zurich&ft:locale=en-US) : The Service Portal Approval Info Record widget shows details about the approval request and a full record for an approval including the activity stream. The Approval Info Record widget and the new Now Assist Approval Assistance AI agent maintain parity. To use the new Approval Info Record widget, activate the Approval Details Page Route Map, and uptake the Approval Info Record widget in your custom page. The new Now Assist Approval Assistance AI agent allows you to see your pending approvals, as well as the details about your pending approvals. For more information, see [Approval assistance AI agent](https://www.servicenow.com/docs/access?context=platform-approval-aia&family=zurich&ft:locale=en-US). [Configure Service Portal Approval Configuration record](https://www.servicenow.com/docs/access?context=configure-approval-assistance-ai-agent&family=zurich&ft:locale=en-US) : Configure the Service Portal Approval Configuration record to make the Approval Assistance AI agent and Approval Info Record widget work better for your specific use case. [Configure widget loading order in Service Portal](https://www.servicenow.com/docs/access?context=configure-widget-loading-order&family=zurich&ft:locale=en-US) : As an admin, configure the widget loading order to defer their loading. This feature enables faster loading of the page and makes the widgets available for interaction as they load, thus improving the user experience. [Deferred loading of AI Search assets in Service Portal](https://www.servicenow.com/docs/access?context=defer-loading-ais-sp&family=zurich&ft:locale=en-US) : Enable deferred loading of AI Search assets on the Service Portal page until the main content is loaded. This feature helps the page load faster and improves user experience. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Service Portal features. {#dfrn3-serviceportal-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | [Show the current user in the team members list of the User Profile widget](https://www.servicenow.com/docs/access?context=user-profile-widget&family=xanadu&ft:locale=en-US) : Indicate whether to include the logged-in user in the team members list when viewing another team member's user profile from the User Profile widget. [Additional multi-factor authentication options](https://www.servicenow.com/docs/access?context=mfa-use&family=xanadu&ft:locale=en-US) : Log in to portals using a biometric authenticator or hardware security key with multi-factor authentication (MFA). | | Yokohama | [Use ECMAScript 2021 (ES12) JavaScript mode in server scripts for widgets](https://www.servicenow.com/docs/access?context=widget-dev-guide&family=yokohama&ft:locale=en-US) : Use features supported in the ECMAScript 2021 (ES12) JavaScript mode in server-side scripts for widgets by selecting Turn on ECMAScript 2021 (ES12) mode from the widget record or Widget Editor. For information about features supported in the ECMAScript 2021 (ES12) JavaScript mode, see [JavaScript engine feature support](https://www.servicenow.com/docs/access?context=javascript-engine-feature-support&family=yokohama&ft:locale=en-US). [Define roles for page route maps](https://www.servicenow.com/docs/access?context=reroute-page&family=yokohama&ft:locale=en-US) : Control which users are redirected to a new page based on a page route map. Specify the user roles to apply in the Page Route Map form. [Improved redirection for single sign-on (SSO) authentication](https://www.servicenow.com/docs/access?context=c_SPSSOLoginAndRedirects&family=yokohama&ft:locale=en-US) : Improved the experience of logging in to portals that use single sign-on (SSO) authentication by redirecting to the SSO Identify Provider (IdP) login page without trying to load the portal page first. [Enforce providing comments when rejecting requests](https://www.servicenow.com/docs/access?context=approvals-widget&family=yokohama&ft:locale=en-US) : Require approvers to provide comments when rejecting a request from the Approvals widget. Administrators can enable requiring comments from the widget instance options. [Check cross-scope privileges to a table with the Form widget](https://www.servicenow.com/docs/access?context=form-widget&family=yokohama&ft:locale=en-US) : Validate access to tables from which the Form widget fetches data. The Form widget checks for the necessary cross-scope privileges to a table by default. | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | [ ] ## Removed Between your current release family and Zurich, some Service Portal features or functionality were removed. {#dfrn3-serviceportal-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Service Portal features or functionality were deprecated. {#dfrn3-serviceportal-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Service Portal. {#dfrn3-serviceportal-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | Service Portal is a ServiceNow AI Platform feature that is active by default. | | Yokohama | Activation information : Service Portal is a ServiceNow AI Platform feature that is active by default. | | Zurich | Activation information : Service Portal is a ServiceNow AI Platform feature that is active by default. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Service Portal we have noted them here. {#dfrn3-serviceportal-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Service Portal we have noted them here. {#dfrn3-serviceportal-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | The Xanadu release doesn't support Internet Explorer 11. The iOS version of Firefox doesn't support Service Portal pages. For more information about Service Portal browser support, see [Browser support](https://www.servicenow.com/docs/access?context=browser-support&family=xanadu&ft:locale=en-US). | | Yokohama | Browser requirements : The Yokohama release doesn't support Internet Explorer 11. The iOS version of Firefox doesn't support Service Portal pages. For more information about Service Portal browser support, see [Browser support](https://www.servicenow.com/docs/access?context=browser-support&family=yokohama&ft:locale=en-US). | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Service Portal, such as specific requirements or compliance levels. {#dfrn3-serviceportal-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | [ ] ## Localization information If there are specific localization considerations for Service Portal we have noted them here. {#dfrn3-serviceportal-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Service Portal we have noted them here. {#dfrn3-serviceportal-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | Deactivate a portal and optionally redirect users to an alternate portal. See [Service Portal](https://www.servicenow.com/docs/access?context=c_ServicePortal&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * Analyze the performance of portal pages and their widgets. * Compare cloned widgets with the base widget from which they were cloned. * Use ECMAScript 2021 (ES12) JavaScript mode in widget server scripts. * Enable early single sign-on (SSO) redirection. * Specify the user roles that apply to a page route map. See [Service Portal](https://www.servicenow.com/docs/access?context=c_ServicePortal&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Starting with Zurich Patch 12, Now Assist is now ServiceNow Otto®. ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including Service Portal. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. * Use the `glide.sp.otto_onboarding.suppressed_portals` property to suppress the ServiceNow Otto onboarding message for specific Service Portal portals. Set the property value to a single portal sys_id, or use a comma-separated list of sys_ids for multiple portals. Users visiting any portal listed in this property will not see the onboarding message. * Use the support for Service Portal in the iOS Google App. * As an admin, configure the widget load order on Service Portal pages. * As an admin, defer the loading of AI Search assets to enhance page performance. See [Service Portal](https://www.servicenow.com/docs/access?context=c_ServicePortal&family=zurich&ft:locale=en-US) for more information. | [ ]