--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Service Portfolio Management release notes for upgrades from Xanadu to Zurich # Combined Service Portfolio Management release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Service Portfolio Management release notes for upgrades from Xanadu to Zurich This consolidated release notes document provides ServiceNow customers with a comprehensive summary of updates, new features, changes, and important upgrade information for Service Portfolio Management from the Xanadu release through to Zurich. It is designed to assist you in preparing for and executing your upgrade by detailing enhancements and modifications across multiple releases. Show full answer Show less For any release without updates, a note indicates "No updates for this release" for clarity. ## Key Features * **Time Zone Configuration for Availability Results (Xanadu):** You can now configure the time zone used for calculating service availability results by enabling the system property `com.snc.availability.v2`. You may choose to calculate availability based on the service offering commitment time zone or set a global availability time zone. These two options are mutually exclusive. This enhancement includes a read-only Time zone field on availability records and recalculations reflecting the selected time zone. * **Assign Multiple Teams to Service Offerings (Xanadu):** A new Teams related list was added to service offerings, allowing assignment of multiple support teams. This leverages existing platform functionality and improves visibility of support teams within Digital Portfolio Management. * **Service Portfolio Management Enhancements (Yokohama):** * Edit and manage service portfolios more effectively with updated lifecycle field management aligned to the Common Service Data Model (CSDM) version 5.0. * Improved taxonomy node management, enabling remapping, moving entire branches including child nodes, reparenting nodes, and inserting nodes within existing portfolios. * Updated the label for technical services to "Technology Management Service" for consistency with CSDM, while service offering labels remain unchanged. * **Digital Operational Resilience Act (DORA) Compliance Support (Zurich):** Service portfolio records now include key fields such as Managed by, Department, and Company to support DORA standards compliance. You can select multiple contracts per portfolio and delete portfolios or taxonomy nodes from Digital Portfolio Management scope. * **UI Enhancements (Zurich):** Coral theme is introduced as the default theme for portals, web, and mobile experiences with Next Experience or Core UI enabled, offering a modern, brand-neutral look and an optional dark mode. * **Monitoring Setup Improvements (Zurich):** Enhanced application monitoring setup allows selection of any service from the `cmdbciservice` table or its child tables, with the addition of an application type field in the monitored applications list. ## Changes * Coral theme adoption as default in Zurich for new experiences. * Updated application monitoring setup process for greater flexibility. ## Removed and Deprecated Features No features or functionality were removed or deprecated in any release from Xanadu to Zurich for Service Portfolio Management. ## Activation Information The Service Portfolio Management Core plugin (`com.snc.serviceportfoliocore`) is available by default for customers licensed for IT Service Management across all releases (Xanadu, Yokohama, Zurich). Activation instructions remain consistent. ## Additional Requirements, Browser, Accessibility, and Localization Information No new or changed requirements, browser specifications, accessibility considerations, or localization details were introduced for Service Portfolio Management during these releases. ## Practical Implications for ServiceNow Customers * When upgrading, review and complete provided pre- and post-upgrade tasks to ensure smooth transition, especially to Zurich. * Use the new time zone settings to accurately reflect service availability based on your organizational needs. * Leverage the ability to assign multiple teams to service offerings to improve support structure visibility and management. * Manage service portfolios with enhanced lifecycle and taxonomy capabilities aligned with CSDM, facilitating better governance and compliance. * Ensure your service portfolios meet DORA compliance requirements by utilizing the new fields and contract management features introduced in Zurich. * Benefit from the updated UI theme and improved application monitoring setup for a more modern and flexible user experience. Consolidated page of all release notes for Service Portfolio Management from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Service Portfolio Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Service Portfolio Management to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-serviceportfoliomanagement-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Service Portfolio Management. {#dfrn3-serviceportfoliomanagement-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | [Set the time zone for availability results in Service Portfolio Management](https://www.servicenow.com/docs/access?context=spm2-set-timezone&family=xanadu&ft:locale=en-US) : Set the availability system property \[com.snc.availability.v2\] to true so you can set the time zone that you want to calculate availability results. The Availability calculations settings page provides you with the choice to calculate availability using the service offering commitment time zone (yes or no). It also provides you with the option to set the global availability time zone by selecting a time zone from a provided list. After you select Yes to calculate availability with the commitment time zone, the Time zone field on the commitment record is used to calculate the availability results. The Time zone field on the availability record is read only. After you opt to set the global time zone, all the availability results will use the time zone that you set as global. Note: The underlying system properties that govern the global time zone and the commitment time zone are exclusive. You can set the global time zone or set the time zone to reflect a service offering commitment but you can't set both at the same time. [Assign multiple teams to support a service offering in Service Portfolio Management](https://www.servicenow.com/docs/access?context=spm2-assign-teams&family=xanadu&ft:locale=en-US) : Use the added Teams related list in service offerings to assign different group types to support a service offering. The related list functionality is an existing platform feature that was added to the Service Portfolio Management application so you can see the related support teams in the Digital Portfolio Management view. For more information on the platform feature, see [Teams related list](https://www.servicenow.com/docs/access?context=teams-related-list&family=xanadu&ft:locale=en-US). | | Yokohama | [Edit and manage service portfolios in Service Portfolio Management](https://www.servicenow.com/docs/access?context=SPM2-edit-manage-portfolios&family=yokohama&ft:locale=en-US) : Use the updated options to edit and manage your service portfolios: * [Manage the CSDM life cycle fields in Service Portfolio Management](https://www.servicenow.com/docs/access?context=SPM2-lifecycle-fields&family=yokohama&ft:locale=en-US) * [Remap service portfolio taxonomy nodes in Service Portfolio Management](https://www.servicenow.com/docs/access?context=SPM2-remap-taxo-nodes&family=yokohama&ft:locale=en-US) [Use Service Portfolio Management services](https://www.servicenow.com/docs/access?context=SPM2-services&family=yokohama&ft:locale=en-US) : Recognize the updated label for technical services. The updated label aligns with the CSDM, version 5.0. Even though the table name hasn't changed, the services label is updated in the Service Portfolio Management application and in all ServiceNow applications or workspace environments that display services. The label for service offerings remains the same for all releases: Service offering in the \[service_offering\] table.{#dfrn3-serviceportfoliomanagement-summary__entry__17} | Table name | Label in Xanadu and prior releases | Label in Yokohama and later releases | |-|-|-| | \[cmdb_ci_service_technical\] | Technical Service | Technology Management Service | [Table 1. Updated label for technical services] | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Service Portfolio Management features. {#dfrn3-serviceportfoliomanagement-summary__entry__24} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. Enhancements to the Web and installed apps monitoring setup : The process of adding an application for monitoring has been updated to enable you to choose any service from the cmdb_ci_service table or its child tables. The application type filed was added to the monitored applications list. | [ ] ## Removed Between your current release family and Zurich, some Service Portfolio Management features or functionality were removed. {#dfrn3-serviceportfoliomanagement-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Service Portfolio Management features or functionality were deprecated. {#dfrn3-serviceportfoliomanagement-summary__entry__40} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Service Portfolio Management. {#dfrn3-serviceportfoliomanagement-summary__entry__48} | Release | Release notes | |-|-| | Xanadu | The Service Portfolio Management Core plugin \[com.snc.service_portfolio_core\] is available by default for IT Service Management licensed customers. For more information, see [Activate Service Portfolio Management](https://www.servicenow.com/docs/access?context=activate-SPM2-plugin&family=xanadu&ft:locale=en-US). | | Yokohama | Activation information : The Service Portfolio Management Core plugin \[com.snc.service_portfolio_core\] is available by default for IT Service Management licensed customers. For more information, see [Activate](https://www.servicenow.com/docs/access?context=activate-SPM2-plugin&family=yokohama&ft:locale=en-US). | | Zurich | Activation information : The Service Portfolio Management Core plugin \[com.snc.service_portfolio_core\] is available by default for IT Service Management licensed customers. For more information, see [Activate](https://www.servicenow.com/docs/access?context=activate-SPM2-plugin&family=zurich&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Service Portfolio Management we have noted them here. {#dfrn3-serviceportfoliomanagement-summary__entry__56} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Service Portfolio Management we have noted them here. {#dfrn3-serviceportfoliomanagement-summary__entry__64} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Service Portfolio Management, such as specific requirements or compliance levels. {#dfrn3-serviceportfoliomanagement-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Service Portfolio Management we have noted them here. {#dfrn3-serviceportfoliomanagement-summary__entry__80} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Service Portfolio Management we have noted them here. {#dfrn3-serviceportfoliomanagement-summary__entry__88} | Release | Release notes | |-|-| | Xanadu | * Updated the availability system property \[com.sn.availability.v2\] so you can set the time zone for service availability records. * Added the ability to change the global time zone for all availability results to reflect that time zone. * Added the ability to set the time zone for availability results to reflect a service offering commitment. * Updated the availability recalculations to reflect the time zone that you set. * Added a read-only time zone field on service availability records. * Added a Teams related link tab to the service offering records so you can assign more than one team to support a service offering (one-to-many relationship). See [Service Portfolio Management](https://www.servicenow.com/docs/access?context=SPM2-landing-page&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * Use the added options to edit and manage your service portfolios. * Add life cycle fields to the taxonomy node records of your portfolios to align with the Common Service Data Model (CSDM). * Added more flexibility to remap taxonomy nodes. You can move an entire branch of a taxonomy from one portfolio to another, including the automatic move of its child nodes. * Reparent taxonomy nodes when you move them to a new location in a portfolio. You can also add a new taxonomy node in the middle of an existing portfolio, either between two nodes or between a node and a service. * Recognize the updated label for technical services. See [Service Portfolio Management](https://www.servicenow.com/docs/access?context=SPM2-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Edit your service portfolios to comply with the new Digital Operational Resilience Act (DORA) standards: * The Service portfolio record view includes the following key fields that are important for DORA compliance: Managed by, Department, and Company fields. * Select multiple contracts in the Contracts field. * Delete the service portfolio or taxonomy node from the Digital Portfolio Management (DPM) scope. See [Service Portfolio Management](https://www.servicenow.com/docs/access?context=SPM2-landing-page&family=zurich&ft:locale=en-US) for more information. | [ ]