Combined Service Portfolio Management release notes for upgrades from Xanadu to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 6 minutes to read
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    Summary of Combined Service Portfolio Management Release Notes for Upgrades from Xanadu to Zurich

    This consolidated guide assists ServiceNow customers in preparing for upgrades of Service Portfolio Management from the Xanadu release through to Zurich. It summarizes new features, changes, deprecations, and important upgrade information across these release versions. The document highlights key improvements and functionality enhancements relevant for managing service portfolios effectively within ServiceNow.

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    New Features

    • Time Zone Configuration for Availability Results (Xanadu): You can now control how availability is calculated by setting a global time zone or using the service offering commitment time zone. This is managed through the com.snc.availability.v2 system property and the Availability calculations settings page. Note that these two time zone settings are mutually exclusive.
    • Multiple Teams Support for Service Offerings (Xanadu): The addition of a Teams related list on service offerings enables assignment of multiple support teams. This one-to-many relationship enhances visibility and management of support groups in the Digital Portfolio Management view.
    • Enhanced Service Portfolio Editing and Management (Yokohama): Enhanced options allow you to manage Common Service Data Model (CSDM) lifecycle fields, remap taxonomy nodes with greater flexibility (including moving entire branches), and insert new taxonomy nodes within portfolios.
    • Updated Label for Technical Services (Yokohama): The label for technical services is updated to “Technology Management Service” to align with CSDM version 5.0, improving clarity across ServiceNow applications. The label for service offerings remains unchanged.
    • DORA Compliance Enhancements (Zurich): Service portfolio records now include key fields such as Managed by, Department, and Company to support Digital Operational Resilience Act (DORA) compliance. You can also select multiple contracts and delete portfolios or taxonomy nodes from the Digital Portfolio Management scope.

    Changes, Removals, and Deprecations

    There were no changes, removals, or deprecations in Service Portfolio Management features between Xanadu and Zurich releases.

    Activation and Requirements

    • The Service Portfolio Management Core plugin (com.snc.serviceportfoliocore) is enabled by default for customers licensed for IT Service Management across all releases, simplifying activation.
    • No additional requirements, browser changes, accessibility updates, or localization considerations were introduced between these releases.

    Practical Impact for ServiceNow Customers

    • Improved Availability Reporting: By configuring time zones for availability, you can generate more accurate service availability metrics aligned with business commitments or global standards.
    • Better Support Team Management: Assigning multiple teams to service offerings enhances collaboration and clear ownership within support workflows.
    • More Flexible Portfolio Structuring: The ability to remap taxonomy nodes and manage lifecycle fields allows you to maintain portfolios that accurately reflect your organizational structure and service taxonomy.
    • Regulatory Compliance: Zurich release updates enable easier compliance with DORA standards, supporting governance and risk management in your service portfolios.

    Consolidated page of all release notes for Service Portfolio Management from Xanadu to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Service Portfolio Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Service Portfolio Management to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Service Portfolio Management.

    Release Release notes

    Xanadu
    Set the time zone for availability results in Service Portfolio Management
    Set the availability system property [com.snc.availability.v2] to true so you can set the time zone that you want to calculate availability results. The Availability calculations settings page provides you with the choice to calculate availability using the service offering commitment time zone (yes or no). It also provides you with the option to set the global availability time zone by selecting a time zone from a provided list. After you select Yes to calculate availability with the commitment time zone, the Time zone field on the commitment record is used to calculate the availability results. The Time zone field on the availability record is read only. After you opt to set the global time zone, all the availability results will use the time zone that you set as global.
    Note:
    The underlying system properties that govern the global time zone and the commitment time zone are exclusive. You can set the global time zone or set the time zone to reflect a service offering commitment but you can't set both at the same time.
    Assign multiple teams to support a service offering in Service Portfolio Management
    Use the added Teams related list in service offerings to assign different group types to support a service offering. The related list functionality is an existing platform feature that was added to the Service Portfolio Management application so you can see the related support teams in the Digital Portfolio Management view. For more information on the platform feature, see Teams related list.

    Yokohama
    Edit and manage service portfolios in Service Portfolio Management
    Use the updated options to edit and manage your service portfolios:
    Use Service Portfolio Management services
    Recognize the updated label for technical services. The updated label aligns with the CSDM, version 5.0. Even though the table name hasn't changed, the services label is updated in the Service Portfolio Management application and in all ServiceNow applications or workspace environments that display services. The label for service offerings remains the same for all releases: Service offering in the [service_offering] table.
    Table 1. Updated label for technical services
    Table name Label in Xanadu and prior releases Label in Yokohama and later releases
    [cmdb_ci_service_technical] Technical Service Technology Management Service

    Zurich

    		 No updates for this release.

    Changes

    Between your current release family and Zurich, some changes were made to existing Service Portfolio Management features.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Service Portfolio Management features or functionality were removed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Service Portfolio Management features or functionality were deprecated.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Service Portfolio Management.

    Release Release notes

    Xanadu

    The Service Portfolio Management Core plugin [com.snc.service_portfolio_core] is available by default for IT Service Management licensed customers. For more information, see Activate Service Portfolio Management.

    Yokohama

    The Service Portfolio Management Core plugin [com.snc.service_portfolio_core] is available by default for IT Service Management licensed customers. For more information, see Activate.

    Zurich

    The Service Portfolio Management Core plugin [com.snc.service_portfolio_core] is available by default for IT Service Management licensed customers. For more information, see Activate.

    Additional requirements

    If any additional requirements were introduced or changed for Service Portfolio Management we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Service Portfolio Management we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Service Portfolio Management, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Service Portfolio Management we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Service Portfolio Management we have noted them here.

    Release Release notes

    Xanadu
    • Updated the availability system property [com.sn.availability.v2] so you can set the time zone for service availability records.
      • Added the ability to change the global time zone for all availability results to reflect that time zone.
      • Added the ability to set the time zone for availability results to reflect a service offering commitment.
      • Updated the availability recalculations to reflect the time zone that you set.
      • Added a read-only time zone field on service availability records.
    • Added a Teams related link tab to the service offering records so you can assign more than one team to support a service offering (one-to-many relationship).

    See Service Portfolio Management for more information.

    Yokohama
    • Use the added options to edit and manage your service portfolios.
      • Add life cycle fields to the taxonomy node records of your portfolios to align with the Common Service Data Model (CSDM).
      • Added more flexibility to remap taxonomy nodes. You can move an entire branch of a taxonomy from one portfolio to another, including the automatic move of its child nodes.
      • Reparent taxonomy nodes when you move them to a new location in a portfolio. You can also add a new taxonomy node in the middle of an existing portfolio, either between two nodes or between a node and a service.
    • Recognize the updated label for technical services.

    See Service Portfolio Management for more information.

    Zurich
    • Edit your service portfolios to comply with the new Digital Operational Resilience Act (DORA) standards:
      • The Service portfolio record view includes the following key fields that are important for DORA compliance: Managed by, Department, and Company fields.
      • Select multiple contracts in the Contracts field.
    • Delete the service portfolio or taxonomy node from the Digital Portfolio Management (DPM) scope.

    See Service Portfolio Management for more information.