--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Sidebar release notes for upgrades from Xanadu to Zurich # Combined Sidebar release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Sidebar Release Notes for Upgrades from Xanadu to Zurich This consolidated guide provides ServiceNow customers with essential information about Sidebar features, activation, and upgrade considerations from the Xanadu release family through to Zurich. It highlights new capabilities introduced across releases, activation steps, and important notes for a smooth upgrade process. Show full answer Show less ## New Features * **Xanadu:** Enhanced collaboration by allowing the addition of user groups to Sidebar discussions alongside individual users. Agents can now use Sidebar on the Mobile Platform. Discussions can be created on all record types, not limited to interaction and task-based records. Customers can choose different expert finder services depending on the access point within Sidebar. A quick action was introduced to generate chat summarizations for efficient conversation reviews. * **Yokohama:** Integration with Slack enables seamless communication between Sidebar and Slack users. New capabilities allow creating standalone Sidebar conversations independent of records and private discussions restricted to specific participants on a record. * **Zurich:** Introduced threaded replies in Sidebar to keep discussions organized and reduce clutter, improving message clarity and follow-up. ## Activation and Installation Sidebar is available via the ServiceNow Store and can be installed by submitting a request there. For Zurich, Sidebar is included as part of the ServiceNow AI Platform's Omni-Experience Standard Feature Set, simplifying activation within your environment. ## Upgrade Considerations Review and complete all recommended pre- and post-upgrade tasks prior to moving to Zurich. No features were removed, deprecated, or changed across the releases from Xanadu to Zurich, ensuring continuity and stability of Sidebar functionality. ## Additional Information * No changes or updates were noted regarding browser requirements, accessibility compliance, localization, or additional technical requirements during these releases. * If no updates were applicable for a release, a note stating "No updates for this release" is provided for clarity. ## Practical Benefits for ServiceNow Customers * Expanded collaboration options by involving user groups and integrating with Slack. * Flexibility to use Sidebar on mobile devices enhances agent productivity. * Improved conversation management through threaded replies and chat summarizations. * Simplified activation with inclusion in the AI Platform and clear installation guidance via the ServiceNow Store. * Consistent feature set with no removals or deprecations, minimizing upgrade risks. Consolidated page of all release notes for Sidebar from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Sidebar release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Sidebar to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-sidebar-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Sidebar. {#dfrn3-sidebar-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | [Add user groups to Sidebar discussions](https://www.servicenow.com/docs/access?context=using-sidebar&family=xanadu&ft:locale=en-US) : In addition to individual users, you can now add user groups to Sidebar discussions. [Use Sidebar on Mobile Platform for agents](https://www.servicenow.com/docs/access?context=exploring-sidebar&family=xanadu&ft:locale=en-US) : If you're an agent, use Sidebar, which is now available on the Mobile Platform. [Create Sidebar discussions on all record types](https://www.servicenow.com/docs/access?context=exploring-sidebar&family=xanadu&ft:locale=en-US) : Create Sidebar discussions on all record types, and not just on interaction and task-based records. [Use different expert finder services in Sidebar](https://www.servicenow.com/docs/access?context=configure-sidebar&family=xanadu&ft:locale=en-US) : Use different expert finder services depending on where you access Sidebar from. [Use the chat summarization quick action](https://www.servicenow.com/docs/access?context=using-sidebar&family=xanadu&ft:locale=en-US) : Generate a chat summarization by using a quick action. | | Yokohama | [Exploring Sidebar](https://www.servicenow.com/docs/access?context=exploring-sidebar&family=yokohama&ft:locale=en-US) : Integrate Sidebar and Slack to enable the users of both platforms to seamlessly collaborate with each other. [Using Sidebar](https://www.servicenow.com/docs/access?context=using-sidebar&family=yokohama&ft:locale=en-US) : Create standalone Sidebar conversations that aren't associated with a specific record. [Using Sidebar](https://www.servicenow.com/docs/access?context=using-sidebar&family=yokohama&ft:locale=en-US) : Create private discussions on a record that are accessible only to the participants within that discussion. | | Zurich | [Sidebar](https://www.servicenow.com/docs/access?context=sidebar-landing&family=zurich&ft:locale=en-US) : Use threaded replies to answer Sidebar messages without adding clutter to the main discussion. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Sidebar features. {#dfrn3-sidebar-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Sidebar features or functionality were removed. {#dfrn3-sidebar-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Sidebar features or functionality were deprecated. {#dfrn3-sidebar-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Sidebar. {#dfrn3-sidebar-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | Install Sidebar by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | Activation information : Install Sidebar by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Sidebar is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Sidebar is a ServiceNow AI Platform feature part of the Omni-Experience Standard Feature Set. For details, see [Installing Sidebar](https://www.servicenow.com/docs/access?context=install-sidebar&family=zurich&ft:locale=en-US). Important: Sidebar is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Sidebar we have noted them here. {#dfrn3-sidebar-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Sidebar we have noted them here. {#dfrn3-sidebar-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Sidebar, such as specific requirements or compliance levels. {#dfrn3-sidebar-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Sidebar we have noted them here. {#dfrn3-sidebar-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Sidebar we have noted them here. {#dfrn3-sidebar-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | * In addition to individual users, you can now add user groups to Sidebar discussions. * Use Sidebar on the Mobile Platform if you're an agent. * Create Sidebar discussions on all record types, and not just on interaction and task-based records. * Use different expert finder services depending on where Sidebar is accessed from. * Generate a chat summarization by using a quick action. See [Sidebar](https://www.servicenow.com/docs/access?context=sidebar-landing&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * Integrate Sidebar with Slack to enable users of both platforms to communicate with each other. * Create standalone Sidebar conversations that aren't associated with a record. * Create private discussions on a record that are accessible only to the participants within that discussion. See [Sidebar](https://www.servicenow.com/docs/access?context=sidebar-landing&family=yokohama&ft:locale=en-US) for more information. | | Zurich | Prevent Sidebar discussions from becoming cluttered by using threaded replies when responding to messages. See [Sidebar](https://www.servicenow.com/docs/access?context=sidebar-landing&family=zurich&ft:locale=en-US) for more information. | [ ]