Combined Sidebar release notes for upgrades from Xanadu to Zurich

Consolidated page of all release notes for Sidebar from Xanadu to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Sidebar release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Sidebar to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for Sidebar.

Release	Release notes
Xanadu	Add user groups to Sidebar discussions In addition to individual users, you can now add user groups to Sidebar discussions. Use Sidebar on Mobile Platform for agents If you're an agent, use Sidebar, which is now available on the Mobile Platform. Create Sidebar discussions on all record types Create Sidebar discussions on all record types, and not just on interaction and task-based records. Use different expert finder services in Sidebar Use different expert finder services depending on where you access Sidebar from. Use the chat summarization quick action Generate a chat summarization by using a quick action.
Yokohama	Exploring Sidebar Integrate Sidebar and Slack to enable the users of both platforms to seamlessly collaborate with each other. Using Sidebar Create standalone Sidebar conversations that aren’t associated with a specific record. Using Sidebar Create private discussions on a record that are accessible only to the participants within that discussion.
Zurich	Sidebar Use threaded replies to answer Sidebar messages without adding clutter to the main discussion.

Changes

Between your current release family and Zurich, some changes were made to existing Sidebar features.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Removed

Between your current release family and Zurich, some Sidebar features or functionality were removed.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Sidebar features or functionality were deprecated.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate Sidebar.

Release	Release notes
Xanadu	Install Sidebar by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Yokohama	Install Sidebar by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Zurich	Sidebar is a ServiceNow AI Platform feature part of the Omni-Experience Standard Feature Set. For details, see Installing Sidebar.

Additional requirements

If any additional requirements were introduced or changed for Sidebar we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Sidebar we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Sidebar, such as specific requirements or compliance levels.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Localization information

If there are specific localization considerations for Sidebar we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Sidebar we have noted them here.

Release	Release notes
Xanadu	In addition to individual users, you can now add user groups to Sidebar discussions. Use Sidebar on the Mobile Platform if you're an agent. Create Sidebar discussions on all record types, and not just on interaction and task-based records. Use different expert finder services depending on where Sidebar is accessed from. Generate a chat summarization by using a quick action. See Sidebar for more information.
Yokohama	Integrate Sidebar with Slack to enable users of both platforms to communicate with each other. Create standalone Sidebar conversations that aren’t associated with a record. Create private discussions on a record that are accessible only to the participants within that discussion. See Sidebar for more information.
Zurich	Prevent Sidebar discussions from becoming cluttered by using threaded replies when responding to messages. See Sidebar for more information.