--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Skills Foundation release notes for upgrades from Xanadu to Zurich # Combined Skills Foundation release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Skills Foundation Release Notes for Upgrades from Xanadu to Zurich This consolidated guide covers all the changes, new features, deprecations, and upgrade information relevant for ServiceNow customers upgrading Skills Foundation from the Xanadu release family through Yokohama to Zurich. It provides practical insights into what has changed, what to expect, and how to prepare for the upgrade to Zurich. Show full answer Show less ## Key Features * **Skills Import Enhancements (Yokohama):** Import skill sets from Workday Employee and external systems using new integration options. Skills import supports harmonization with existing skill libraries, including a custom import option for external data. * **Skills Intelligence Improvements (Zurich):** Skill search is now powered by AI Search instead of machine learning models, with configurable indexing by skill name, description, or both. Pro Plus License customers gain AI search with RAG configuration for enhanced skill search capabilities. * **Skill Harmonization:** Uses AI search for duplicate skill identification, affecting quality compared to previous machine learning models. Additional integration options for SAP SuccessFactors enable importing and harmonizing skills and user skills. * **Career Tab Updates:** Recommendations now consider skills tagged to employee activities and similar user skills. * **Application Renaming:** The Skills Intelligence Workspace application is renamed to Skills Workspace. * **Automatic Profile Synchronization:** Automatic synchronization of HR job profiles and Talent job profiles occurs when employee data changes, requiring the Human Resources Scoped App (snhrcore). ## Important Changes and Deprecations * **Removal of Industry Skills Data Download:** Industry skills data cannot be downloaded during guided setup in Zurich. * **Deprecation of LinkedIn Parsing:** LinkedIn Parsing is no longer supported due to reliance on deprecated machine learning models. * **Skills Ontology:** The predefined skills ontology with categories and definitions is no longer provided; customers must supply and import their own skills data. * **ITSM Skills Data Relocation:** ITSM skills have moved from the CDS plugin back to the seed data plugin. ## Upgrade and Activation Guidance * Before upgrading to Zurich, complete pre- and post-upgrade tasks as specified in the release notes. * Skills Foundation must be installed via the ServiceNow Store. The Skills Workspace plugin (snskillsintws) is required for workspace access, with version 6.1 or later for Zurich. * For integration with SAP SuccessFactors, the HRSD integration plugin (snhrsf) and SuccessFactors spoke v4.6.1-7 are required. * Approvals for Restricted Caller Access (RCA) may be necessary during plugin imports in earlier releases. ## Additional Requirements * The Human Resources Scoped App (snhrcore) from the Australia family release is necessary for HR profile synchronization features. * Skills Foundation core plugin version 10.0 is required for the Zurich release. ## Practical Implications for ServiceNow Customers Upgrading to Zurich modernizes skill search using AI technology, streamlines skill imports from multiple external sources including SAP SuccessFactors and Workday, and enhances career development features by improving skill recommendations. Customers will need to manage their own skills ontology data due to its removal and prepare for the discontinuation of LinkedIn Parsing. Activation and plugin management require attention to new dependencies and potential access approvals. These changes enable more efficient skills management and integration, supporting better talent development and growth experiences within ServiceNow. Consolidated page of all release notes for Skills Foundation from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Skills Foundation release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Skills Foundation to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-skillsfoundation-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Upgrade information : You cannot download industry skills data as part of the guided setup. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Skills Foundation. {#dfrn3-skillsfoundation-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Skills import](https://www.servicenow.com/docs/access?context=import-and-validate-custom-skills-onboarding&family=yokohama&ft:locale=en-US) : Import skill sets from the Workday Employee spoke using the existing import flow in the Skills Workspace. The imported sets of skills can either be the full list of skills from a given input or a subset.Import skills data from the external systems with the new Integration option in the Skills import.Automatically identify skills that are similar to the existing skills in the library (cmn_skills) and display them in the Existing matches section.Import skills from any external source and harmonize them with the new Custom import option. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Skills Foundation features. {#dfrn3-skillsfoundation-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | [Skills Intelligence](https://www.servicenow.com/docs/access?context=skills-intelligence&family=zurich&ft:locale=en-US) : Skills search is powered by AI Search capability instead of machine learning models. You can configure the skill search to be indexed based on the skill name or description or both. For Pro Plus License (i.e. LLM Integration) customers, AI search with RAG configuration is provided to power skill search.Multilingual skill support is limited to the languages supported by AI Search, which is fewer than the previously supported 23 languages.Resume parsing is done using Now Assist.ITSM skills previously stored in the CDS plugin were moved back to the seed data plugin. [Skills Intelligence Workspace](https://www.servicenow.com/docs/access?context=skills-intelligence-workspace&family=zurich&ft:locale=en-US) : The application name Skills Intelligence Workspace has been changed to Skills Workspace.Role group skill recommendations will not be readily available unless you load your own ontology data to the industry plugin.In Skill Harmonization, duplicate skills identification relies on AI search instead of ML models, which will have some quality impact in identifying duplicates.In Skills Import, two new integration options are added for SAP SuccessFactors and skills and user skills imported go through harmonization pipeline. [Career tab in Employee Center](https://www.servicenow.com/docs/access?context=manage-skills-profile&family=zurich&ft:locale=en-US) : In the Career tab, the recommended skills source is now derived both from skills that are tagged to activities that employees has been pursuing and from similar user skills. | [ ] ## Removed Between your current release family and Zurich, some Skills Foundation features or functionality were removed. {#dfrn3-skillsfoundation-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Skills Foundation features or functionality were deprecated. {#dfrn3-skillsfoundation-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | * The LinkedIn Parsing capability is not supported because it is based on ML models. * The skills ontology, which contained skill structure with categories and definition, is no longer provided. Supply your own skills data and import it into the Skills Foundation application. * Legacy Data Science algorithms from Talent Development applications. | [ ] ## Activation information Review information on how to activate Skills Foundation. {#dfrn3-skillsfoundation-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Activation information : Install Skills Foundation by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Skills Foundation is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Skills Foundation by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Skills Foundation is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Skills Foundation we have noted them here. {#dfrn3-skillsfoundation-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Additional requirements : The Skills Workspace plugin (sn_skills_int_ws) must be installed to access the workspace experience. | | Zurich | Additional requirements : * The Human Resources Scoped App (sn_hr_core) plugin on Australia family release must be installed for HR profile and Talent job profile synchronization. Note: For earlier releases, you might encounter Restricted Caller Access (RCA) approval messages requesting for an update in the access request. Approve the message and re-import the plugin manually. * The Skills foundation (sn_skills_int) v 10.0 for the skills foundation features. * The Skills Workspace plugin (sn_skills_int_ws) v 6.1 must be installed to access the workspace experience. * HRSD integration for SAP SuccessFactors (sn_hr_sf) Plugin which depends on SuccessFactors (sn_successfactors) spoke v 4.6.1-7 to fetch skills and user skills data. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Skills Foundation we have noted them here. {#dfrn3-skillsfoundation-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Skills Foundation, such as specific requirements or compliance levels. {#dfrn3-skillsfoundation-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Skills Foundation we have noted them here. {#dfrn3-skillsfoundation-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Skills Foundation we have noted them here. {#dfrn3-skillsfoundation-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | * Skill Harmonization lets you import and combines skills from the external learning management system (LMS) to have one source for skills. * Integrating Workday Learning skills and Workday Employee skills into the current import flow and relate them to the respective employees in the ServiceNow system. * Support for dynamic skills import requests from Credly (OOTB source) and other external sources. The skills are verified with the skills library (exact or mapped match), and new skills are added to the queue for processing. The harmonized skills are then linked back to the source using metadata. See [Skills Intelligence](https://www.servicenow.com/docs/access?context=skills-intelligence&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * The Skills Intelligence application name has been changed to Skills Foundation. * The skills ontology, which contained skill structure with categories and definition, is no longer provided. Supply your own skills data and import it into the Skills Foundation application. * Efficient skill search mechanism is provided by replacing machine learning models with AI search and AI search with RAG configuration for Pro Plus License (i.e. LLM Integration) customers. * Automatic HR job profile and Talent job profile synchronization when a new employee joins the organization, or an existing employee changes position. You must have Human Resources Scoped App (sn_hr_core) installed for this feature to work. * Integration between SAP SuccessFactors and ServiceNow enables customers to import skills and user skills into ServiceNow, unlocking Growth Experiences features and driving higher adoption. The integration feature will only work for the customers who are using Job Profile Builder and will not work for those who are using Talent Intelligence Hub. See [Skills Intelligence](https://www.servicenow.com/docs/access?context=skills-intelligence&family=zurich&ft:locale=en-US) for more information. | [ ]