--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Skills Intelligence release notes for upgrades from Xanadu to Zurich # Combined Skills Intelligence release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Skills Intelligence release notes for upgrades from Xanadu to Zurich This document consolidates all release notes for Skills Intelligence upgrades from the Xanadu release family through to Zurich. It provides ServiceNow customers with a comprehensive guide to new features, changes, removals, activation instructions, and additional requirements related to these releases. This helps customers prepare for their upgrades by understanding key updates and any necessary actions. Show full answer Show less ## New Features * **Xanadu release:** Introduced the Skills Intelligence Workspace, enabling visualization of job architecture, job families, role groups, and related skills through an interactive node map. * Users can select role groups and skills from recommendations within the Skills Workspace and update role-level skills via the Employee Portal interface. * Introduced a dynamic Skill imports playbook experience for importing and reviewing skills, replacing the previous Skills onboarding feature. * **Yokohama and Zurich releases:** No new features were introduced. ## Changes No changes to existing Skills Intelligence features were made between Xanadu and Zurich releases. ## Removals * The Skills onboarding feature was removed and replaced with the Skill imports playbook experience. * Customers with existing Skills onboarding data must download all skills marked "Ready for review" and re-upload them using the new import process. ## Activation and Additional Requirements * To activate Skills Intelligence, customers must install the Skills Foundation app by requesting it from the ServiceNow Store. * The Skills Workspace plugin (snskillsintws) is required to access the workspace experience. ## Highlight Information * Managers can access activity insights on completed and in-progress skill activities via Manager Hub, while employees receive related prompts through Conversations to self-rate and refresh their skill profiles. * Mentees can share mentoring information with managers to assist in validating skill levels. * The Company Job Architecture is viewable as a node map in Skills Workspace, providing better understanding of job families, role groups, and their related skills. * Role levels and skills can be selected and updated directly from the Career hub in the Employee Portal. * Migration to a more dynamic and interactive playbook experience within Skills Workspace is recommended. ## Other Notes * No updates were made regarding browser requirements, accessibility, localization, or deprecations across the releases. * If no updates exist for a release family in a section, this is explicitly noted to aid clarity. Consolidated page of all release notes for Skills Intelligence from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Skills Intelligence release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Skills Intelligence to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-skillsintelligence-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Skills Intelligence. {#dfrn3-skillsintelligence-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | [Skills Intelligence Workspace](https://www.servicenow.com/docs/access?context=skills-intelligence-workspace&family=xanadu&ft:locale=en-US) : See how the Job architecture is currently structured and how job families and role groups and the skills related to them through the Job architecture view in Skills Workspace. Get a sense of issues that need to be fixed by looking at the node map. : Select role groups and skills from the recommendations displayed in the Skills Workspace. : Select and update Role level and skills through an interface for employees in Employee Portal. : Import and review skills through a dynamic and interactive playbook experience called Skill imports. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Skills Intelligence features. {#dfrn3-skillsintelligence-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Skills Intelligence features or functionality were removed. {#dfrn3-skillsintelligence-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | The Skills onboarding feature is removed and is replaced with Skill imports playbook experience. For customers who already have their data in Skills onboarding, download all the skills in the Ready for review state and re-upload them using the new import process. For more information, see [\[Placeholder link text to key import-and-validate-custom-skills-onboarding\]](https://www.servicenow.com/docs/access?context=import-and-validate-custom-skills-onboarding&family=xanadu&ft:locale=en-US). | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Skills Intelligence features or functionality were deprecated. {#dfrn3-skillsintelligence-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Skills Intelligence. {#dfrn3-skillsintelligence-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | Install Skills Foundation by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Skills Intelligence we have noted them here. {#dfrn3-skillsintelligence-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | The Skills Workspace plugin (sn_skills_int_ws) must be installed to access the workspace experience. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Skills Intelligence we have noted them here. {#dfrn3-skillsintelligence-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Skills Intelligence, such as specific requirements or compliance levels. {#dfrn3-skillsintelligence-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Skills Intelligence we have noted them here. {#dfrn3-skillsintelligence-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Skills Intelligence we have noted them here. {#dfrn3-skillsintelligence-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | * View activity insights to gain more information on completed and in-progress activities related to skills. This focus on completed and recent activities allows you (managers) to track meaningful engagement and ensures data relevance in skill assessment. Activity insights are available both to the employee via Conversations and to the manager via Manager Hub. * As a mentee, share mentoring information with your manager to help them validate your skill levels. As managers, access insights related to their assigned mentees' skill-based activities (when shared with a manager). * As an employee, receive prompts tied to skill-based activities, nudging you to self-rate and refresh your skill profile. * View and edit the Company Job Architecture as a node map to get a better sense of job families and role groups and the skills related to each other in Skills Workspace. * View recommendations for role groups and skills in Skills Workspace. * Select a Role level directly from your Career profile in the Career hub in Employee Portal and add skills to your profile. * Migrate to a more dynamic and interactive playbook experience within the Skills Workspace. See [Skills Intelligence](https://www.servicenow.com/docs/access?context=skills-intelligence&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ]