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- Direct integration support for the Tableau Cloud application
- Gain visibility into the subscriptions and reclaim stale licenses by integrating your ServiceNow instance with the Tableau Cloud application.
- Gain a complete view of your GitHub Enterprise Cloud Subscriptions
- Take advantage of the enhanced ability to optimize your GitHub Enterprise Cloud subscriptions, including outside collaborators, pending invitations, and pending outside collaborators.
- Minimize cost while optimizing Smartsheet subscriptions without the need for the Event Reporting add-on
- Optimize your Smartsheet subscriptions without the additional Smartsheet Event Reporting add-on. Use the Smartsheet integration to retrieve the last login information, enabling you to analyze the subscriptions that aren't used efficiently, reducing software spend for Smartsheet.
- Integrate your SaaS applications with minimal user permissions
- Minimize security risks and protect information by granting access only to the necessary user or API permissions for optimizing SaaS licenses.
- Get visibility into the login-based licenses of Salesforce CRM applications
- Gain insights into the number of Salesforce CRM login consumptions without the need to create user subscriptions.
- License your organization for Oracle Java SE Universal with the Employee license metric
- License all your employees that are using Oracle Java SE Universal with the Employee license metric. The tier-based licensing model also supports licensing discounts.
- Expand your analysis of asset information using the export capabilities in the Software Asset Workspace
- Gain more insights and streamline operations with support for exporting asset information from the Software Asset Workspace.
- Improve Software Asset Management licensing outcomes with actionable insights into discovered inventory
- Gain insights into discovered inventory, normalization, EOL software products, software version, and edition proliferation in your estate. Act to improve normalization, reduce version and edition proliferation, and remediate
EOL software.
- Expand your analysis of overlapping software usage with added insights from spend transactions
- View data related to spend transactions in the Overlapping usage view in Software Asset Workspace. You can gain insights into the combined data from applications including spend detection, Direct integration profiles, and SSO integration profiles.
- Determine license compliance for Microsoft
Windows Server, SQL Server, and RHEL Server deployed on Nutanix virtualization technology
- Address your license compliance requirements for Microsoft
Windows Server, SQL Server, and RHEL Server with deployments on Nutanix virtualization technology.
- Reduce manual effort for managing Microsoft
Windows Server Client Access Licenses (CAL) with automated usage tracking
- Track and manage the users and devices that are accessing your server software using ServiceNow®
Discovery and use the automatic base CAL creation support for Microsoft
Windows Server.
- Optimize Microsoft Visio, Project Online, and Microsoft 365 Copilot subscriptions on the Microsoft 365 Admin Center
- Track the usage of Microsoft Visio, Project Online, and Microsoft 365 Copilot subscriptions through the Microsoft 365 Admin Center and create reclamation candidates for any unused subscriptions. Additionally, you can monitor blocked users across all subscriptions who are consuming licenses for potential
removal.
- Improve licensing accuracy for software suites with additional configuration for detecting software suites
- Improve licensing accuracy for software suites by setting an inference number for suite components. For newly created software models that include suite components, the Number inference option is
selected by default.
- Limit the License usage view to managed software
- Display software model results for only those software models that are associated with entitlements, limiting the License usage view to managed software.
- Gain comprehensive insights into cluster configuration, licensing, and optimization
- Simplify cluster analysis by consolidating infrastructure, license usage, optimization, and cluster health data into a single, comprehensive view. This consolidation empowers Software Asset Management (SAM) managers to comprehend their cluster setup, examining details such as hosts, virtual machines, and software running on the cluster. Additionally, they gain insights into software license
usage, optimization, and health issues. Equipped with this knowledge, SAM managers can make informed decisions that cover all aspects of their clusters.
- Gain improved normalization coverage for similar discovery models through wide-net normalization
- Achieve improved normalization of software products that have similar discovery models through wide-net normalization. With wide-net normalization, the Software Asset Management application uses a single normalization rule to normalize software products that share the same patterns for the discovered major version, discovered publisher, and discovered product. The Software Asset Management application can then immediately normalize your discovered software products without requiring the Content Service team to create additional normalization rules for similar discovery models. With this streamlined normalization process, you can reconcile and determine the license compliance of your software
products more efficiently.
- Manage content requests for software products directly through the Software Asset Management application
- Submit, review, and disposition content requests for software products directly through the Software Asset Management application. If any publicly available software products don't exist in the Software Asset Management
Content Library, you can add them to your ServiceNow instance as custom software products. By adding these custom software products to your instance, you can immediately use them in your downstream processes while automatically submitting
corresponding content requests to the Content Service team. After these content requests are processed by the Content Service team, you can consolidate the custom software products with the software products that are added to the Software Asset Management
Content Library.
- Manage license compliance for Red Hat Enterprise Linux (RHEL) software across hybrid infrastructures
- Use bring your own subscription (BYOS) support for Red Hat Enterprise Linux (RHEL) to determine the license compliance of your RHEL software across both on-premise and public cloud environments. Supported public cloud providers include AWS, Microsoft Azure, and Google Cloud Platform (GCP). Use your license compliance information to remediate any RHEL software installations that are non-compliant.
- Optimize IBM licensing across public clouds by using the IBM License Compliance for Software Asset Management application
- Use the IBM License Compliance for Software Asset Management application to track and measure IBM licenses across public clouds. Supported public cloud providers include AWS, Microsoft Azure, and Google Cloud Platform (GCP).
- Optimize license costs for Microsoft
Windows Server and Microsoft SQL Server deployments on your clusters
- Use the Microsoft Core License Optimization reports to gain insight into the recommended cost-based licensing optimizations for your Microsoft clusters. Use this information to maximize cost savings across your Microsoft cluster deployments.
- Manage licenses for indirect access to SAP applications using SAP Digital Access licensing model
- Track the usage of SAP applications through a third-party application or a non- SAP intermediary software by using the SAP Digital Access model. In this licensing model, the usage of SAP applications is licensed by the count of documents created by the third-party application. The documents include the following:
- Sales
- Invoices
- Purchase Orders
- Service & Maintenance
- Manufacturing
- Quality Management
- Time Management
- Financial
- Material
- Access software content data in National Security Cloud (NSC) Department of Defense (DOD) Impact Level 5 (IL5) deployments
- Access Software Asset Management
Content Library data and receive regular software content updates for your NSC DOD IL5 deployments through the NSC DOD IL5 Content Data Service (CDS).
- Gain increased visibility to Java landscape with enhanced ServiceNow
Discovery application and reporting certified by Oracle Global License Advisory Services (GLAS)
- Access Oracle verified GLAS data by downloading Oracle Java reports populated by the ServiceNow
Discovery application. The Discovery application also supports the discovery and evidence download of the Oracle database and middleware.
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- Gain insights into your publisher license compliance by using Now Assist for Software Asset Management
- Use generative AI to gain a comprehensive summary of publisher license compliance. The detailed publisher summaries enable you to understand the publisher license compliance details.
- Manage Microsoft 365 license compliance and optimization through Microsoft 365
Guided Setup
- Get a prescriptive guidance for the tasks that you must perform in the Software Asset Management application, Microsoft 365 admin center, and other applications to configure Microsoft 365. This Guided Setup organizes the configuration activities into various categories so that you can see the list of tasks that need to be performed.
- Optimize Microsoft 365 subscriptions
- Optimize how to manage Microsoft 365 licensing with these enhancements:
- Auto removal of licenses from the Microsoft 365 admin center by detecting low usage and overlapping subscriptions.
- Expanded support for usage-based optimization such as Microsoft 365 E3 Teams and Microsoft 365 government plans.
- Optimize Microsoft Dynamics 365 subscriptions
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- Receive recommendations to save costs by removing low-usage subscriptions for MRS applications.
- Receive guidance on cost-saving strategies while purchasing multiple base subscription licenses for various Microsoft Dynamics 365 applications. Using a combination of base and attach licenses can provide a more cost-effective solution.
- Simplify the activation process for SaaS License Management
- Simplify your activation process by optimizing your SaaS subscriptions. You can activate just the SaaS applications that you want to
manage.
- SaaS security permissions
- While integrating your SaaS applications, you can now grant the minimum permissions required to enable key use cases, such as downloading subscriptions, calculating activity, and reclaiming subscriptions.
- Optimize subscriptions for SAP Ariba
- Gain visibility to the subscriptions and reclaim stale licenses by integrating your ServiceNow instance with the SAP Ariba application.
- Configure and map users from SaaS portals to ServiceNow AI Platform with ease
- Determine your licensed users by mapping user subscriptions from SaaS applications to users in ServiceNow AI Platform.
- Optimize CrowdStrike subscriptions
- Software Asset Management now includes support for CrowdStrike products with license metrics such as Sensor Subscription and Reserved Hourly Average Sensor. The introduction of a new license metric group, CrowdStrike, improves data coverage and reconciliation. By managing the entitlements for various CrowdStrike products, including CrowdStrike Falcon Endpoint Protection, CrowdStrike Falcon Discover, and others, you can get better tracking and compliance.
- Manage onboarding of products to support the Software Asset Management (SAM) application through SAM Guided setup
- Get step-by-step guidance on the activities that you must perform to onboard SaaS and on-premises products. The guided setup helps you to create or associate success goals, configure product integrations, create software entitlements, or run reconciliation to get the most out of the Software Asset Management application.
- Manage license compliance for Oracle Database and WebLogic Server deployed on Solaris Logical Domain (LDOM)
- Support Oracle Database and WebLogic Server licensing for Per Processor and Named User Plus (NUP) license metrics that are deployed on the hard-partitioned Solaris LDOM infrastructure, also known as Oracle VM Server for SPARC.
- Manage compliance for SAP S/4HANA Cloud Public Edition
- Gain visibility to software usage information and subscriptions by integrating your Software Asset Management application with the SAP S/4HANA Cloud Public Edition. This integration supports the Full User Equivalent (FUE) license metric that is used to grant licenses for SAP cloud applications.
- Determine license compliance for Oracle products deployed on Nutanix virtualization technology
- License Oracle Database Server, Options, and WebLogic Server with deployments on the Nutanix virtualization technology.
- Support for revenue-based license metrics for SAP engines
- Gain the ability to maintain licenses for higher value, revenue-based SAP engine products.
- Leverage machine learning normalization for software recognition in protected government environments
- Extend machine learning normalization capabilities to Government Community Cloud (GCC) and National Security Cloud (NSC) environments.
- Leverage machine learning spend detection in protected government environments
- Extend Software Spend Detection capabilities to Government Community Cloud (GCC) and National Security Cloud (NSC) environments.
- Optimize licensing for IBM Cloud Paks
- Use the IBM License Compliance for Software Asset Management application to track and manage licenses for your IBM Cloud Paks.
- Expand end of life (EOL) reporting by creating parent-child relationships between software products
- View, define, or update the parent-child relationships between your software products. Use these relationships to enable your child products to inherit life-cycle dates from their associated parent products.
- View the Export Classification Control Numbers (ECCNs) for your software products
- View the ECCNs that are mapped to your software products. Use this information to identify the products that are subject to U.S. export control regulations so that you can maintain export compliance across your
products.
- Create and manage entitlements for your Microsoft 365 From SA and Add-on user subscription licenses (USLs)
- Create entitlements to track and manage the From SA and Add-on licensing terms for your Microsoft 365 subscriptions. Specify the details of each license, including the license type, license cost, and number of purchased rights. Use this information to determine your license compliance so that you
can optimize your licensing costs.
- Improve your compliance position with insights on how your software installations get licensed
- Evaluate the installation to license consumption percentages and devise strategies for improving your license usage. Track your installation to license journey by connecting software installations to the licenses consumed
and identifying the statuses such as licensed or unlicensed.
- Gain an understanding of how licenses get calculated for your software assets
- Learn how the Software Asset Management application calculates the number of licenses that are required for your software assets with the factors that impact this process.
- Increase the coverage of product life cycles
- Expand the life-cycle date calculations to include the custom general availability (GA) dates. Additionally, support is also available for the End of Extended Support phase and the End of Support and End of Life phases.
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- Retrieve detailed subscription and consumption data across your entire organization with the Docusign integration
- Get insights into detailed subscription and consumption data across your organization by integrating Docusign with the Software Asset Management application. You can now access data at both the account and organization levels, giving you a centralized view of envelope activity and usage. This enhancement helps you better monitor Docusign consumption and optimize your license use.
- Streamline the authentication process for Salesforce CRM integration
- Experience seamless data flow between the Software Asset Management application and Salesforce CRM. This updated feature supports the OAuth 2.0 Client Credentials grant type, eliminating manual authentication, and uses a secure machine-to-machine method to ensure efficient and uninterrupted
data exchange.
- Manage license compliance and optimization for Adobe Cloud services through Adobe
Guided Setup
- Simplify setting up Adobe
SaaS integration using the Adobe
Guided Setup. The Guided Setup provides step-by-step guidance to set up the Adobe integration with the Software Asset Management application that supports license compliance and optimization for Adobe Cloud services.
- Gain the flexibility to exclude certain SaaS subscriptions (users and subscription identifiers) from license calculations
- Optimize your licensing costs with the ability to exclude certain low-value and high-volume subscriptions from ServiceNow's licensing calculations.
- Optimize subscription licensing for specific SaaS offerings and editions via Single Sign-On (SSO) integrations
- Leverage the enhanced SSO integration that supports tracking subscriptions for specific SaaS offerings and editions. This update enables you to map SSO groups to software models for the specific offerings or editions and optimally license users based on their access.
- Improve the security of Microsoft-related integrations with the enhanced support for application type permissions
- Enhance Microsoft
SaaS integration security with the added support for application-type permissions. This feature includes SSO integration with Microsoft Entra ID, Microsoft Dynamics 365 and Power Apps, and Microsoft 365.
- Monitor database memory for your SAP HANA Database with SAP HANA Database integration
- Manage memory allocations and licensing costs for your SAP HANA Database by integrating with the Software Asset Management application. Data populated through this approach helps in effective license reconciliation based on the peak memory usage of the SAP HANA Database.
- Receive more frequent updates from the Software Asset Management
Content Service
- Gain the benefit of twice-weekly shipments of the Content Library. This increase in the update frequency delivers faster Content Service to your ServiceNow instance.
- Improve reclamation candidate selection for Microsoft 365 by considering mailbox and OneDrive sizes
- Enhance the process of reclamation candidate selection for Microsoft 365 downgrade opportunities by considering three key factors: product usage, mailbox storage, and Microsoft OneDrive storage. Considering all these aspects enables more accurate and effective reclamation decisions.
- Leverage the Flow Designer for reclamation workflow updates
- Manage the reclamation process using the functionality migrated to the Flow Designer. The Flow Designer migration includes additional error handling features to enable a more intuitive and efficient way to manage the
reclamation process.
- Automatically identify and license Microsoft SQL Server high availability configurations
- Use the Software Asset Management publisher pack for Microsoft to automatically identify and license Microsoft SQL Server deployments in high availability configurations, such as Always On availability groups. This capability enables the Software Asset Management application to automatically classify each replica within a configuration as either active or passive, resulting in more accurate license compliance for Microsoft SQL Server.
- Manage licensing for Microsoft Server products on Microsoft Hyper-V virtualization technology
- Use the Software Asset Management publisher pack for Microsoft to track and manage licensing for Microsoft Server products, such as Microsoft Windows Server and Microsoft SQL Server, on Microsoft Hyper-V virtualization technology. Track license usage and determine your license compliance position so that you can better optimize your licensing costs.
- Apply preferred licensing assignments to Microsoft software products that are deployed on clusters
- Define and apply preferred cluster licensing assignments to the Microsoft software products that are deployed on your hypervisor clusters. By using a preferred cluster licensing assignment, you can choose whether you want to license these software products at either the
physical host layer or the virtual layer, helping you better align with your organization’s predetermined licensing strategy. Built-in validations help verify that your licensing strategy setup complies with the relevant Microsoft licensing requirements.
- Manage the life-cycle risks of a software product based on its add-on or optional support
- Gain insight into the extended life cycle of a software product when you purchase an add-on or optional support. Each time you indicate that a software product has an add-on or optional support, the Software Asset Management application extends the life-cycle dates of that product, as defined by the add-on or optional support. Use these extended life-cycle dates to identify and plan for your end-of-life (EOL)
risks.
- Manage licensing for VMware vSphere Standard (VVS) and VMware vSphere Essentials Plus (VVEP)
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Following the updates to VMware's licensing policy, use the Software Asset Management publisher pack for VMware to track and manage licensing for VMware vSphere Standard (VVS) and VMware vSphere Essentials Plus (VVEP), which are updated suite-based product offerings for VMware vSphere. With these updated product offerings, you can measure compliance and optimize licensing for multiple VMware vSphere products under a single subscription.
In addition, the publisher pack can account for the number of cores and the licensing minimums when calculating licensing requirements for VVS and VVEP.
- Gain expanded insight into the content library information through content dashboard analytics
- Gain in-depth information related to various content tables and trends in content change from the enhanced Content Library portal. The introduction of numeric widgets, line graphs, bar charts, and content-specific tabs
provides complete visibility to content shipped and analyze content coverage. The expanded search feature with additional filter options lets you view the records for a particular period or release.
- Efficiently manage user allocations in bulk using group allocations
- Allocate licenses to user groups instead of individual users for a software entitlement using the group allocation feature for the user-based licensing metric software. Group allocation feature enables Software Asset Management managers to streamline and manage the license allocation process efficiently. User allocation is created for the group members based on the availability of unallocated licenses. Any changes made
to the composition of the user group automatically updates the license allocation.
- Use the enhanced License Usage view for expanded insights on your license compliance
- Conduct a deeper analysis of your publisher compliance using both the list view and the card view in the License usage view. You can save and share the data by exporting the list view in multiple file formats. View
integrated health check results, license usage analysis, and learn why a retired or stale CI is using a license. Furthermore, to avoid clutter on the Publisher details page, software model results are only shown for software
models that have entitlements.
- Seamlessly continue with the entitlement import process even when PPNs are missing
- Continue with the entitlement import process by automatically creating software models when both PPNs and software models are missing. Software models are automatically generated based on the publisher and product
details.
- Use flexible reporting capabilities to gain deeper insights into your Effective License Position (ELP)
- Improve analysis of your ELP with flexible reporting on reconciliation results. Reports can be run on existing reconciliation groups or customer-defined groups, and the report data can be organized by unique combinations of
group, subgroup, publisher, product, version, and edition. For each combination, the average cost is calculated and provides the total number of required licenses. The results are presented in a structured format for easy
analysis and reporting.
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