--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined SQL API release notes for upgrades from Xanadu to Zurich # Combined SQL API release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined SQL API Release Notes for Upgrades from Xanadu to Zurich This consolidated release note details the updates and important information for ServiceNow customers upgrading SQL API from the Xanadu through to the Zurich release, focusing primarily on the Zurich release. It provides essential guidance for preparation, activation, and usage of the SQL API and the new Live Connect feature, enabling seamless and direct access to ServiceNow data. Show full answer Show less ## Key Features * **Live Connect Access:** Introduced in Zurich, Live Connect allows direct access to ServiceNow instance data via ODBC and JDBC drivers without the need to export or replicate data. This supports query-only operations, enhancing security by preventing data modifications. * **BI Tool Integration:** Enables integration with standard business intelligence platforms like Power BI and DBVisualizer, as well as other ODBC/JDBC-compatible tools, facilitating comprehensive data analysis. * **Targeted SQL Queries:** Allows writing precise SQL queries to retrieve only necessary data, improving performance by reducing network overhead and data transformation efforts. * **Data Merging:** Supports merging ServiceNow data with third-party datasets in data lakes and analytical platforms, providing a unified view for analytics. ## Important Upgrade Information * Customers with an active **RaptorDB Pro entitlement** can migrate from the free SOAP-based ODBC client to the REST-based SQL API client by completing required server and client configurations. * The **Live Connect plugin** (com.glide.rest.sqlapiserver) must be activated on the ServiceNow instance to enable server-side SQL API access. * SQL API drivers (ODBC and JDBC) are freely downloadable from the ServiceNow Store but require the server-side plugin activation to connect to the instance. * Downloading and installing the latest SQL API ODBC and JDBC drivers on client machines is mandatory to connect BI tools and data analysis platforms with ServiceNow data via Live Connect. ## Activation and Requirements * Activation of the Live Connect plugin requires a valid RaptorDB Pro entitlement on the ServiceNow instance. * While drivers are publicly available for download, connectivity depends on server-side plugin activation. * No changes to browser, accessibility, or localization requirements were introduced between Xanadu and Zurich. ## Practical Benefits for ServiceNow Customers * Direct, read-only access to ServiceNow data simplifies analytics without risk of unintended data changes. * Eliminates the need to replicate data to external repositories or data warehouses, streamlining data workflows. * Improves integration flexibility by allowing data merging with external datasets for comprehensive analysis. * Enhances performance by enabling targeted queries, reducing unnecessary data transfer and processing. Consolidated page of all release notes for SQL API from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family SQL API release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading SQL API to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-sqlapi-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Upgrade information : ServiceNow provided customers with a free SOAP‑based ODBC client. If you have an active RaptorDB Pro entitlement, you can migrate to the REST‑based SQL API client by completing the required configuration on both the server and client sides. For more information, see [Configure](https://www.servicenow.com/docs/access?context=configuring-sql-api&family=zurich&ft:locale=en-US). | [ ] ## New features Between your current release family and Zurich, new features were introduced for SQL API. {#dfrn3-sqlapi-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | [Access your ServiceNow data using Live Connect](https://www.servicenow.com/docs/access?context=accessing-your-servicenow-data-using-sql-api&family=zurich&ft:locale=en-US) : The ServiceNow Live Connect enables you to access your ServiceNow instance data through ODBC and JDBC drivers. Using SQL API, you can directly access your instance data from third-party BI tools and other data analysis applications without exporting or replicating your data. The ServiceNow Live Connect plugin uses ServiceNow web services support for a query-only interface. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing SQL API features. {#dfrn3-sqlapi-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some SQL API features or functionality were removed. {#dfrn3-sqlapi-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some SQL API features or functionality were deprecated. {#dfrn3-sqlapi-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate SQL API. {#dfrn3-sqlapi-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Activation information : Live Connect is a ServiceNow feature that is available with the activation of Live Connect plugin (com.glide.rest.sqlapiserver). The ServiceNow instance requires RaptorDB Pro entitlement to activate the SQL API server-side plugin. The SQL API drivers are freely available for download by anyone with a valid account to the ServiceNow Store. However, the SQL API client would not be able to connect to the ServiceNow instance until the server-side plugin is enabled. For more information, see [Install Live Connect on your ServiceNow instance](https://www.servicenow.com/docs/access?context=install-sql-api-plugin&family=zurich&ft:locale=en-US). Important: Live Connect is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for SQL API we have noted them here. {#dfrn3-sqlapi-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Additional requirements : You must download the SQL API ODBC and JDBC drivers on your client machine. These drivers enable your BI tools and data analysis platforms to connect to your ServiceNow data and run the Live Connect queries. You can download the ODBC and JDBC drivers from ServiceNow store. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for SQL API we have noted them here. {#dfrn3-sqlapi-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for SQL API, such as specific requirements or compliance levels. {#dfrn3-sqlapi-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for SQL API we have noted them here. {#dfrn3-sqlapi-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for SQL API we have noted them here. {#dfrn3-sqlapi-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | * Query your ServiceNow data directly without replicating it to external repositories or data warehouses. * Access data using read-only operations to prevent unintended changes to your ServiceNow records. Allow access only to the desired tables. * Integrate standard BI platforms such as Power BI, DBvisualizer, and other ODBC/JDBC-compatible tools directly with your ServiceNow data. * Merge your ServiceNow data with third-party datasets in your data lakes and analytical platforms for comprehensive analysis. * Write targeted SQL queries to retrieve only the data you need, reducing network overhead on data pipeline and data transformation, and improving performance. For more information, see [Access your ServiceNow data using Live Connect](https://www.servicenow.com/docs/access?context=accessing-your-servicenow-data-using-sql-api&family=zurich&ft:locale=en-US). | [ ]