--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Subscription Management release notes for upgrades from Xanadu to Zurich # Combined Subscription Management release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 8 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Subscription Management Release Notes for Upgrades from Xanadu to Zurich This consolidated guide provides ServiceNow customers with essential information for upgrading Subscription Management from the Xanadu through Yokohama to the Zurich release families. It outlines new features, changes, removals, and activation details relevant to Subscription Management, helping customers understand upgrade requirements and enhancements across these releases. Show full answer Show less ## Upgrade Guidance * **Xanadu:** Subscription Management version 3.2 is active by default. Customers must update to version 4.0 or later to access the latest features. * **Yokohama:** Version 4.1 is active by default. Updating to version 6.0.2 or later is required for new features and improvements. * **Zurich:** Version 5.0 is active by default. Customers should upgrade to version 6.1 or later to utilize the newest capabilities. For all upgrades, customers should follow pre- and post-upgrade tasks to ensure a smooth transition. Detailed update instructions are available in the ServiceNow documentation on updating apps or plugins. ## Key Features Introduced * **Xanadu to Yokohama:** * Account-level summaries and tracking for Now Assist entitlements and Creator Plus allocations. * Cloud capacity monitoring across instances. * Accurate subscription allocation counts based solely on active users. * Ability to allocate subscriptions to all recommended groups simultaneously. * Insight into subscription recommendations during custom table or application mapping. * Support for managing subscriptions in on-premises installations. * Domain separation support to filter subscribers by domain in user-based subscriptions. * **Zurich:** * Monitoring and tracking Workflow Data Fabric usage with token use rates per capability. * Enhanced management of custom applications and table mappings directly through platform lists. * Domain-based filtering for subscribers and Now Assist usage in domain-separated instances. * Streamlined user-based subscription allocation, removing manual workflows for new users in Zurich Patch 11. * Introduction of the Coral theme providing a fresh, brand-neutral UI with dark mode options for portals and mobile. * Exclusion of demonstration instance data from Assist usage counts to improve accuracy. * Support for Moveworks consumption tracking integrated into the Assist meter starting with Zurich Patch 13. ## Important Changes * Allocation charts and subscription summaries now reflect only active users to ensure precise subscription tracking. * User-based subscription allocation details are hidden from the Subscription Management overview to prevent inaccuracies when allocations are incomplete; customers should contact their account executive for detailed information. * Updates to Now Assist usage measurement require customers on versions below Yokohama Patch 12 or Zurich Patch 6 to upgrade to avoid mixed measurement states. * The App Engine Usage dashboard for auditing App Engine V1 usage has been restored. ## Removed and Deprecated Features * The Custom Tables chart was removed from the subscription details page starting with Xanadu and Yokohama releases. * No new removals or deprecations were introduced in Zurich. ## Activation and Availability Subscription Management is an AI Platform feature active by default on all supported releases. Updates and cumulative release notes are available through the ServiceNow Store. Customers can activate and manage Subscription Management directly via the ServiceNow Store interface. ## Practical Benefits for ServiceNow Customers * Gain comprehensive visibility and control over product subscriptions, enabling maximized usage and informed purchasing decisions. * Track subscription usage and allocations over time to avoid unexpected costs and ensure compliance. * Manage subscriptions effectively in both cloud and on-premises environments with support for domain separation. * Leverage enhanced monitoring capabilities for Workflow Data Fabric and Assist products, including integrated consumption tracking for Moveworks. * Benefit from a streamlined user experience with improved UI themes and simplified subscription allocation workflows. Consolidated page of all release notes for Subscription Management from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Subscription Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Subscription Management to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-subscriptionmanagement-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | Subscription Management version 3.2 is active by default on all instances of the Xanadu release. Update to Subscription Management version 4.0 or later to use the latest features. For more information about updating Subscription Management, see [Update an app or plugin](https://www.servicenow.com/docs/access?context=update-application-app-mgr&family=xanadu&ft:locale=en-US). | | Yokohama | Upgrade information : Subscription Management version 4.1 is active by default on all instances of the Yokohama release. Update to Subscription Management version 6.0.2 or later to use the latest features. For more information about updating Subscription Management, see [Update an app or plugin](https://www.servicenow.com/docs/access?context=update-application-app-mgr&family=yokohama&ft:locale=en-US). | | Zurich | Upgrade information : Subscription Management version 5.0 is active by default on all instances of the Zurich release. Update to Subscription Management version 6.1 or later to use the latest features. For more information about updating Subscription Management, see [Update an app or plugin](https://www.servicenow.com/docs/access?context=update-application-app-mgr&family=zurich&ft:locale=en-US). | [ ] ## New features Between your current release family and Zurich, new features were introduced for Subscription Management. {#dfrn3-subscriptionmanagement-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | [Monitor Now Assist usage](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=xanadu&ft:locale=en-US) : View an account-level summary of your Now Assist entitlements and track Now Assist usage across all your instances. [Monitor Now Assist creators](https://www.servicenow.com/docs/access?context=monitoring-now-assist-creator&family=xanadu&ft:locale=en-US) : View an account-level summary of your Creator Plus entitlements and track allocations across all your instances. [Monitor cloud capacity](https://www.servicenow.com/docs/access?context=monitoring-cloud-entitlements&family=xanadu&ft:locale=en-US) : Monitor cloud capacity and track storage capacity across all the instances associated with your account. [Subscription allocation counts according to active users](https://www.servicenow.com/docs/access?context=subscription-details-v2&family=xanadu&ft:locale=en-US) : View the total number of active users in a product subscription. Only active users count toward the subscription allocation totals that appear throughout Subscription Management. [Allocate subscriptions to all recommended groups](https://www.servicenow.com/docs/access?context=allocate-subscriptions-v2&family=xanadu&ft:locale=en-US) : Select all recommended groups when allocating subscriptions. [Recommended subscription reasoning](https://www.servicenow.com/docs/access?context=addressing-issues-subscription-management-v2&family=xanadu&ft:locale=en-US) : Determine why a subscription is recommended by Subscription Management when mapping custom tables or custom applications. | | Yokohama | [Manage custom applications and table mapping through the platform](https://www.servicenow.com/docs/access?context=allocating-custom-tables-subscr-apps-v2&family=yokohama&ft:locale=en-US) : Map any missing custom applications and tables in Subscription Management to a subscription directly from the Custom Applications list or Custom Table Inventory list. [Support for domain separation](https://www.servicenow.com/docs/access?context=domain-separation-subscription-mgmt&family=yokohama&ft:locale=en-US) : View and filter subscribers by domain for user-based subscriptions. [Subscription allocation counts according to active users](https://www.servicenow.com/docs/access?context=subscription-details-v2&family=yokohama&ft:locale=en-US) : View the total number of active users in a product subscription. Only active users count toward the subscription allocation totals that appear throughout Subscription Management. [Allocate subscriptions to all recommended groups](https://www.servicenow.com/docs/access?context=allocate-subscriptions-v2&family=yokohama&ft:locale=en-US) : Select all recommended groups when allocating subscriptions. [Support for on-premises installation](https://www.servicenow.com/docs/access?context=configuring-subscription-management-v2&family=yokohama&ft:locale=en-US) : Manage subscription usage using Subscription Management on-premises. [Recommended subscription reasoning](https://www.servicenow.com/docs/access?context=addressing-issues-subscription-management-v2&family=yokohama&ft:locale=en-US) : Determine why Subscription Management displays a subscription recommendation when mapping custom tables or custom applications. | | Zurich | [Monitor Workflow Data Fabric usage](https://www.servicenow.com/docs/access?context=monitoring-wdf-capability-use&family=zurich&ft:locale=en-US) : Monitor and track Workflow Data Fabric capability usage and view the relative token use rate of each capability. [Manage custom applications and table mapping through the platform](https://www.servicenow.com/docs/access?context=allocating-custom-tables-subscr-apps-v2&family=zurich&ft:locale=en-US) : Map any missing custom application and tables in Subscription Management to a subscription directly from the Custom Applications list or Custom Table Inventory list. [Support for domain separation](https://www.servicenow.com/docs/access?context=domain-separation-subscription-mgmt&family=zurich&ft:locale=en-US) : View and filter subscribers by domain for user-based subscriptions and view Now Assist usage by domain. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Subscription Management features. {#dfrn3-subscriptionmanagement-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | [Allocation charts reflect only active users](https://www.servicenow.com/docs/access?context=subscription-details-v2&family=xanadu&ft:locale=en-US) : The Allocation summary and Allocation history charts on the subscription details page reflect only subscriptions allocated to active users for each month following the upgrade. | | Yokohama | [Hidden user-based subscription allocations](https://www.servicenow.com/docs/access?context=subscriptions-overview-v2&family=yokohama&ft:locale=en-US) : To help prevent inaccuracy when allocations aren't complete, allocation details for user-based subscriptions are now hidden from the Subscription Management overview. Contact your account executive for user-based subscription allocation details. [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=yokohama&ft:locale=en-US) : Now Assist usage measurement is evolving. If your instances are below Yokohama Patch 12, update Subscription Management to version 6.0.2 or later on all instances to avoid mixed measurement types. For more information, see [Now Assist Usage - Overview \& New Measurement Logic \[KB2704710\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Allocation charts reflect only active users](https://www.servicenow.com/docs/access?context=subscription-details-v2&family=yokohama&ft:locale=en-US) : The Allocation summary and Allocation history charts on the subscription details page reflect only the subscriptions allocated to active users for each month following the upgrade. [Auditing App Engine V1 usage](https://www.servicenow.com/docs/access?context=allocating-custom-tables-subscr-apps-v2&family=yokohama&ft:locale=en-US) : The App Engine Usage dashboard has been restored. For details on auditing App Engine V1 usage, see the [Auditing App Engine v1 \[KB0999383\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0999383) article in the Now Support Knowledge Base. | | Zurich | [Support for Moveworks consumption tracking](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting in Zurich patch 13, Moveworks consumption can now be measured as part of your Assist meter, following the same subscription rules as other assist-based products. For more information about the timeline and required steps for integration, see [Moveworks Assist in Subscription Management: Rollout Timeline, Customer Actions \& FAQ \[KB3147691\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3147691) on the Now Support Knowledge Base. [Streamlined user-based subscription allocation starting in Zurich Path 11](https://www.servicenow.com/docs/access?context=managing-user-subscriptions-v2&family=zurich&ft:locale=en-US) : To simplify the Subscription Management experience, the manual allocation workflow for user-based subscriptions has been removed for administrators who have never used it. Administrators who have manually allocated user-based subscriptions before can still make manual allocations. [Hidden user-based subscription allocations](https://www.servicenow.com/docs/access?context=subscriptions-overview-v2&family=zurich&ft:locale=en-US) : To help prevent inaccuracy when allocations aren't complete, allocation details for user-based subscriptions are now hidden from the Subscription Management overview. Contact your account executive for user-based subscription allocation details. [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Now Assist usage measurement is evolving. If your instances are below Zurich Patch 6, update Subscription Management to version 6.0.2 or later on all instances to avoid mixed measurement states. For more information, see [Now Assist Usage - Overview \& New Measurement Logic \[KB2704710\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Assist usage excludes demo data](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Demonstration instances are excluded from the total Assist usage count to improve tracking of Assist consumption. | [ ] ## Removed Between your current release family and Zurich, some Subscription Management features or functionality were removed. {#dfrn3-subscriptionmanagement-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | * The Custom tables chart has been removed from the subscription details page. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Subscription Management features or functionality were deprecated. {#dfrn3-subscriptionmanagement-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | The Custom tables chart has been removed from the subscription details page. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Subscription Management. {#dfrn3-subscriptionmanagement-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | Subscription Management is a ServiceNow AI Platform feature that is active by default. Updates for Subscription Management are available through the [https://www.servicenow.com/docs/access?context=var.store-url\&family=xanadu\&ft:locale=en-US](https://www.servicenow.com/docs/access?context=var.store-url&family=xanadu&ft:locale=en-US). For cumulative release notes information for applications available on the ServiceNow AI Platform, see [https://www.servicenow.com/docs/access?context=sn-store-release-notes\&family=xanadu\&ft:locale=en-US](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | Activation information : Subscription Management is a ServiceNow AI Platform feature that is active by default. Updates for Subscription Management are available through the [https://www.servicenow.com/docs/access?context=external.sn-app-store\&family=yokohama\&ft:locale=en-US](https://www.servicenow.com/docs/access?context=external.sn-app-store&family=yokohama&ft:locale=en-US). For cumulative release notes information for applications available on the ServiceNow Store, see [https://www.servicenow.com/docs/access?context=sn-store-release-notes\&family=yokohama\&ft:locale=en-US](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). | | Zurich | Activation information : Subscription Management is a ServiceNow AI Platform feature that is active by default. Updates for Subscription Management are available through the [https://www.servicenow.com/docs/access?context=external.sn-app-store\&family=zurich\&ft:locale=en-US](https://www.servicenow.com/docs/access?context=external.sn-app-store&family=zurich&ft:locale=en-US). For cumulative release notes information for applications available on the ServiceNow Store, see [https://www.servicenow.com/docs/access?context=sn-store-release-notes\&family=zurich\&ft:locale=en-US](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Subscription Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Subscription Management we have noted them here. {#dfrn3-subscriptionmanagement-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Subscription Management we have noted them here. {#dfrn3-subscriptionmanagement-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Subscription Management, such as specific requirements or compliance levels. {#dfrn3-subscriptionmanagement-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Subscription Management we have noted them here. {#dfrn3-subscriptionmanagement-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Subscription Management we have noted them here. {#dfrn3-subscriptionmanagement-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | * Gain visibility and control of your product subscriptions. * Maximize subscription usage and make informed decisions about future purchases by monitoring your subscriptions. * Avoid unexpected costs by tracking subscription usage and allocations over time. See [Subscription Management](https://www.servicenow.com/docs/access?context=subscription-management-landing-page-v2&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * View subscription allocations according to the number of active users. * Select all recommended groups when allocating subscriptions. * Manage subscriptions in an on-premise installation. * Manage custom application and table mapping through the platform, and learn why specific subscriptions are recommended when mapping custom tables and applications. * View subscribers by domain for user-based subscriptions. See [Subscription Management](https://www.servicenow.com/docs/access?context=subscription-management-landing-page-v2&family=yokohama&ft:locale=en-US) for more information. Important: Subscription Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | * Manage custom applications and table mapping through the custom application list and custom table inventory list. * View and filter subscribers by domain for user-based subscriptions in domain-separated instances. * View and filter Now Assist usage by domain in domain-separated instances. * Monitor Workflow Data Fabric usage and view token use rate of each capability. Zurich Path 11 * Automatically manage user-based allocations by user roles if you have never used the manual allocation workflow before. See [Subscription Management](https://www.servicenow.com/docs/access?context=subscription-management-landing-page-v2&family=zurich&ft:locale=en-US) for more information. | [ ]