--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Synthetic monitoring release notes for upgrades from Xanadu to Zurich # Combined Synthetic monitoring release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Synthetic Monitoring Release Notes for Upgrades from Xanadu to Zurich This consolidated release notes document guides ServiceNow customers through Synthetic Monitoring updates from the Xanadu to Zurich releases. It highlights new features, important upgrade instructions, changes, and practical enhancements to help you optimize synthetic monitoring in your ServiceNow environment. Show full answer Show less The notes emphasize preparing for the upgrade with key pre- and post-upgrade tasks, especially the requirement to restart the MID Server after upgrading if you run monitors there. ## New Features * **Yokohama Release:** Introduced capabilities to create and edit synthetic monitors that replicate end-user transactions, enabling proactive detection of failures with alerting on response codes, response times, and response content. Tests can run from multiple locations or locally within the Glide instance. * **Zurich Release:** Added the ability to run synthetic monitors directly from the MID Server, improving monitoring flexibility. You can now create HTTP endpoints within Synthetic Monitoring without leaving the Service Operations Workspace (SOW). * Support groups can be assigned to synthetic monitor alerts, enabling streamlined alert management and automated routing. * Enhanced alert management includes viewing all monitors with open alerts, navigating alerts per monitor, and tag-based clustering to organize alerts efficiently. * OAuth-based credentials support for endpoints improves secure authentication for synthetic tests. ## Changes * **Yokohama:** UI improvements with better filtering, bulk editing, and updated charts that focus on failures to facilitate quicker issue identification. * **Zurich:** Removed the Configuration tab on Monitor Details, consolidating information under the Details tab for a streamlined interface. * Landing page enhancements include new filters for open alerts, an Alerts tab on monitor details, and an Alert column in test history, improving alert visibility and management. * Introduction of the Coral theme as the default portal and UI experience, featuring a modern look with a dark mode option for improved usability. * New columns in the Synthetic Location table display location type (MID Server, ACC Collector, or platform-hosted) and the number of monitors running, aiding location management. ## Upgrade and Activation Guidance * Before upgrading to Zurich, ensure you restart your MID Server if running monitors there. * Synthetic Monitoring installation and activation remain via the ServiceNow Store, consistent across releases. * For earlier versions, configuration of proxy agents and CMDB CIs is necessary; starting with version 1.2, tests can run from the local Glide instance providing more deployment options. ## Accessibility and Usability The introduction of the Coral theme includes a dark theme option to reduce eye strain and enhance readability on web and mobile platforms. ## Practical Benefits for ServiceNow Customers * Proactively monitor critical services with synthetic tests to detect and resolve issues before they affect end users. * Use improved alerting and tagging features to streamline incident response and support team workflows. * Leverage MID Server integration for flexible test execution within your network environment. * Access an enhanced user interface with better filtering, bulk actions, and clearer alert visibility to manage synthetic monitors efficiently. * Benefit from secure OAuth credential support ensuring safe endpoint authentication for synthetic tests. Consolidated page of all release notes for Synthetic monitoring from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Synthetic monitoring release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Synthetic monitoring to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-syntheticmonitoring-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Upgrade information : If you want to run monitors using a MID Server as a location, you must restart the MID Server after upgrading. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Synthetic monitoring. {#dfrn3-syntheticmonitoring-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Create and edit a synthetic monitor](https://www.servicenow.com/docs/access?context=create-synthetic-monitor&family=yokohama&ft:locale=en-US) : Create and manage synthetic tests to replicate end-user transactions for critical service endpoints. Configure an alert to activate when a test fails, enabling you to address issues before they impact users. As of version 1.2, you can: * Test for response code: Confirm that your endpoints are returning success codes and know when they aren't. * Test for response time: Confirm that your services are meeting performance expectations by setting thresholds for response times. * Test for response text: Validate whether specific content exists in the response body, enabling accurate end-to-end checks. * Run tests from your local Glide instance: Enable closer integration with your instance and reduce the need for external test runners. * Run tests from multiple locations. [Identifying system issues with synthetic monitoring](https://www.servicenow.com/docs/access?context=identifying-system-issues&family=yokohama&ft:locale=en-US) : View the Overview page for a monitor where you can: * View the status of the monitor. * View charts that display test failures and response times. * Visit related configuration items (CIs) that might be the start to investigating failed tests. * View a historical log of synthetic test runs, including details and the response body text. * Share results by exporting a list of tests for a monitor. | | Zurich | [View all monitors with open alerts](https://www.servicenow.com/docs/access?context=identifying-system-issues&family=zurich&ft:locale=en-US) : As of 1.4, view all monitors with open alerts. [View alerts associated with a monitor](https://www.servicenow.com/docs/access?context=view-alerts-for-a-synthetic-monitor&family=zurich&ft:locale=en-US) : As of 1.4, navigate to a monitor's open alerts. [Assign tags to a monitor's alerts](https://www.servicenow.com/docs/access?context=create-synthetic-monitor&family=zurich&ft:locale=en-US) : As of 1.4, use tag-based clustering to group monitor alerts. [Use OAuth-based credentials](https://www.servicenow.com/docs/access?context=create-synthetic-monitor&family=zurich&ft:locale=en-US) : As of 1.4, OAuth credentials on endpoints are supported. [MID Server support for running synthetic monitors](https://www.servicenow.com/docs/access?context=create-synthetic-monitoring-locations&family=zurich&ft:locale=en-US) : Run synthetic monitors from your MID Server. [HTTP endpoint creation directly in synthetic monitoring](https://www.servicenow.com/docs/access?context=create-synthetic-monitor&family=zurich&ft:locale=en-US) : Create HTTP endpoints for your monitors without leaving the SOW. [Support groups for synthetic monitor-based alerts](https://www.servicenow.com/docs/access?context=create-synthetic-monitor&family=zurich&ft:locale=en-US) : Assign a support group to a monitor, and then any raised alerts follow the associated alert automation rules. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Synthetic monitoring features. {#dfrn3-syntheticmonitoring-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Overview and detail pages in SOW](https://www.servicenow.com/docs/access?context=identifying-system-issues&family=yokohama&ft:locale=en-US). : Create view and manage your synthetic monitors on the overview and detail pages. As of version 1.2, the following UI enhancements are available: * Improved filtering for finding your endpoints. * Bulk editing of monitors. * Charts on the Overview page now display failures instead of successes. | | Zurich | [Configuration tab removed](https://www.servicenow.com/docs/access?context=view-test-details&family=zurich&ft:locale=en-US) : In version 1.4, the Configuration tab on the Monitor Details page has been removed. You can access this information from the Details tab. [Landing page updates](https://www.servicenow.com/docs/access?context=view-aggregat-monitor-information&family=zurich&ft:locale=en-US) : In version 1.4, these changes were made to the landing page: * New open alerts filter * New Open alerts column in the Monitors table [New Alerts tab on the Monitor Details page](https://www.servicenow.com/docs/access?context=view-alerts-for-a-synthetic-monitor&family=zurich&ft:locale=en-US) : In version 1.4, you can view all alerts for a monitor or filter by open alerts. [New Alert column in the Monitor result history table on the Details tab](https://www.servicenow.com/docs/access?context=view-a-monitor-s-test-results&family=zurich&ft:locale=en-US) : In version 1.4, you can see open alerts for any tests the monitor has run. [Tag field on the Create Monitor page](https://www.servicenow.com/docs/access?context=create-synthetic-monitor&family=zurich&ft:locale=en-US) : In version 1.4, you can add tags when configuring alerts for monitors. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [New columns in the Synthetic Location table](https://www.servicenow.com/docs/access?context=create-synthetic-monitoring-locations&family=zurich&ft:locale=en-US) : * Type: Shows whether the location is a MID Server, ACC Collector, or hosted on the platform. * Number of monitors: Displays the number of monitors running on the location. | [ ] ## Removed Between your current release family and Zurich, some Synthetic monitoring features or functionality were removed. {#dfrn3-syntheticmonitoring-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Synthetic monitoring features or functionality were deprecated. {#dfrn3-syntheticmonitoring-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Synthetic monitoring. {#dfrn3-syntheticmonitoring-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Activation information : Install synthetic monitoring by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Synthetic monitoring is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install synthetic monitoring by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Synthetic monitoring is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Synthetic monitoring we have noted them here. {#dfrn3-syntheticmonitoring-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Additional requirements : You must do the following before you can use synthetic monitoring: * If you have version 1.0, configure at least one proxy agent on the Agent Client Collector. These agents should be the ones you use to monitor the health and performance of the services to be monitored. For more information about proxy agents, see [Using proxy agents in Agent Client Collector](https://www.servicenow.com/docs/access?context=proxy-agent&family=yokohama&ft:locale=en-US). Starting with version 1.2, you can run tests from your local Glide instance instead of a proxy agent. * Add CIs in the CMDB for the endpoints that you want to monitor. * If your endpoints require authentication, configure credentials in the Credentials \[discovery_credentials\] table. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Synthetic monitoring we have noted them here. {#dfrn3-syntheticmonitoring-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Synthetic monitoring, such as specific requirements or compliance levels. {#dfrn3-syntheticmonitoring-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | [ ] ## Localization information If there are specific localization considerations for Synthetic monitoring we have noted them here. {#dfrn3-syntheticmonitoring-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Synthetic monitoring we have noted them here. {#dfrn3-syntheticmonitoring-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | * View real-world performance data from your services without needing actual users, catching issues before they're released to production. * Get real-time notifications for performance degradations or outages before they impact users. * Visualize synthetic test results and share insights with stakeholders. See [Synthetic monitoring](https://www.servicenow.com/docs/access?context=synthetic-monitoring-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Run synthetic monitors from the MID Server. * Create monitors without needing to leave SOW to create an HTTP endpoint. * Assign a support group to synthetic monitoring alerts for easy investigation. * As of 1.4, view alerts associated with monitors and navigate to those alerts. * As of 1.4, use tags on a monitor's alerts. * As of 1.4, use synthetic monitoring with endpoints that support OAuth credentials. See [Landing page](https://www.servicenow.com/docs/access?context=synthetic-monitoring-landing-page&family=zurich&ft:locale=en-US) for more information. | [ ]