--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Telecommunications Network Inventory release notes for upgrades from Xanadu to Zurich # Combined Telecommunications Network Inventory release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 10 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Telecommunications Network Inventory Release Notes for Upgrades from Xanadu to Zurich This document consolidates the Telecommunications Network Inventory (TNI) release notes spanning from the Xanadu release through to Zurich. It is designed to assist ServiceNow customers in preparing for upgrades by summarizing new features, changes, deprecations, and important upgrade tasks across these versions. The notes highlight key enhancements in network visualization, inventory management, and operational workflows relevant to telecommunications network infrastructure. Show full answer Show less ## Upgrade Preparation and Activation * **Pre- and Post-Upgrade Tasks:** Customers must migrate legacy product model data to new product model tables after upgrading to Xanadu to ensure data consistency. * **Activation:** The Telecommunications Network Inventory application requires activation of the Network Inventory Advanced plugin (snniadv) via the ServiceNow Store. * **Additional Requirements for Zurich:** Installation of Telecommunications Alarm Management Open API (snindtmf642), Customer Service Problem Management (snsprbmgmt), and Indoor Mapping plugin (snmapcore) is necessary for incident management and datacenter floor map functionality. ## Key Features Introduced Across Releases * **Xanadu:** * Advanced rack and cabinet visualization with capabilities to add, reserve, move, and remove equipment directly from rack views. * Comparative validation of configuration revisions to detect changes in network connections. * Import/export of models and templates via XLS and visualization of circuits with detailed connection elements and revisions. * Design and assign playbook to guide network service and equipment creation. * Capacity management through categorization and prioritization, accessible from the Network Inventory Workspace. * **Yokohama:** * Design and Assign playbook enhancements for logical connections and network services. * Geo map visualization of network sites, including site details, connectivity, and capacity. * Support for JSON format import/export of models and templates. * Management of network functions, telephone infrastructure support, and custom state integration within change models. * **Zurich:** * Logical interfaces (such as VLANs) are now automatically related to their parent equipment or cards, improving data integrity and preventing duplicate configuration items. * Introduction of a consolidated Network Visualization L1 menu that unifies views of sites, floors, and topology with associated tabular data. * New roles for datacenter infrastructure management: DC Floor Designer, DC Ops Agent, and DC Ops Viewer. * Enhanced floor map capabilities showing datacenter layout, network asset placement, operational metrics (power, thermal, usage), and incident alerts. * Geo map improvements to include data center locations with direct access to floor maps. * Service Operations Workspace integration for a unified experience that combines incident, alarm, and network inventory data. * Capacity management enhancements with REST API support for operational data ingestion and visualization of time series metrics on datacenter floor maps. * Introduction of inventories for Power Circuits, Facilities, Facility Models, and detailed network service and function renaming for clarity. * Adoption of the Coral theme as default for portals and UI, with a dark mode option available. ## Changes and Deprecations * **Xanadu:** * Legacy product model tables deprecated and migrated to the Enterprise product model application. * Rack visualization enhanced with new power, weight, and capacity metrics. * **Zurich:** * The Topology menu was replaced by a Topology tab within the Network Visualization view. * Network site renamed to Site; xNF renamed to Network Function; xNF Instance renamed to Service Instance for better clarity. * Power Circuits, Facilities, and Facility Models inventories were added to better represent physical and power infrastructure. * Coral theme introduced as default for improved user experience. * **Deprecations and Removals:** No features were removed or deprecated in Zurich or Yokohama releases. ## Practical Benefits for ServiceNow Customers * Improved visualization and management of network infrastructure, including datacenter assets and connections, enabling better planning and operational efficiency. * Streamlined workflows through Design and Assign playbooks and Service Operations Workspace integration, enhancing user productivity and incident management. * Enhanced data integrity by linking logical and physical interfaces, reducing configuration errors and duplication. * Comprehensive capacity management and operational monitoring with support for metrics ingestion and real-time visualization. * Modernized user interface with Coral theme and consolidated views for easier navigation and data access. * Expanded facility and power infrastructure modeling to support detailed representation of physical network environments. Consolidated page of all release notes for Telecommunications Network Inventory from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Telecommunications Network Inventory release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Telecommunications Network Inventory to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-telecommunicationsnetworkinventory-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | If you are an existing user of previous releases, both legacy and new product models will be available in the Network Inventory Workspace menu after upgrading to Xanadu. To rectify this issue, you must migrate your legacy product model data to the new product model tables in your current instance. For more details about the procedure, see [KB1695167](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1695167). | | Yokohama | Upgrade information : The Yokohama release needs the Xanadu platform version to support the Design and Assign playbook feature. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Telecommunications Network Inventory. {#dfrn3-telecommunicationsnetworkinventory-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | [Visualization of a rack or cabinet](https://www.servicenow.com/docs/access?context=visualization-of-rack&family=xanadu&ft:locale=en-US) : Gain visibility of your data centers infrastructure through advanced rack and cabinet insights. Edit a rack or cabinet to add, reserve, move, and remove any equipment. This enables you to create equipment from the rack or cabinet view. [Revise a configuration item](https://www.servicenow.com/docs/access?context=revise-a-configuration-item&family=xanadu&ft:locale=en-US) : Perform a comparative validation between the revision and the original connections to identify any changes between them. [Import Models and Templates](https://www.servicenow.com/docs/access?context=import-models-and-templates&family=xanadu&ft:locale=en-US) : Import the models and templates from an external system via XLS template. [Visualization of circuits](https://www.servicenow.com/docs/access?context=unified-map-view-of-connection-elements&family=xanadu&ft:locale=en-US) : Provide a visualization of the circuit and its underlying connection elements on a dedicated window. View the revisions and protection paths of a logical connection, and selectively collapse expanded layers instead of collapsing the entire structure. [Create a cable record by using design and assign](https://www.servicenow.com/docs/access?context=create-cable-record-using-design-assign&family=xanadu&ft:locale=en-US) : Instantiate cables and associated strands using a cable template. [Modify a network topology record using design and assign](https://www.servicenow.com/docs/access?context=modify-network-topology-record-design-assign&family=xanadu&ft:locale=en-US) : Modify a network topology for adding or removing the nodes and edges by using a new change model. [Create capacity function](https://www.servicenow.com/docs/access?context=create-capacity-function&family=xanadu&ft:locale=en-US) : Identify and prioritize the capacity function by using the category and order attributes. Access the capacity management forms from the Workspace lists view. [Network Inventory Workspace](https://www.servicenow.com/docs/access?context=exploring-network-inventory-workspace&family=xanadu&ft:locale=en-US) : View your and your team's work in the new landing page. | | Yokohama | [Design and assign your network services](https://www.servicenow.com/docs/access?context=design-assign-playbook&family=yokohama&ft:locale=en-US) : Create and configure playbooks for design and assign a configuration item. The Design and Assign playbook provides step-by-step guidance for designing a network service. Use the playbook to complete guided activities to instantiate a network inventory record. [Design and Assign function for logical connections](https://www.servicenow.com/docs/access?context=design-logical-connection-design-assign-playbook&family=yokohama&ft:locale=en-US) : Use the Design and Assign playbook to instantiate a logical connection and its associated connection elements. Once each activity completes, view the circuit map to visualize the logical connection elements. [Visualization of geo map](https://www.servicenow.com/docs/access?context=visualization-map&family=yokohama&ft:locale=en-US) : Use the Network site map to view the geographical location of your network sites and the information such as site details, connectivity, and capacity. [Creating an inventory template for a logical composite](https://www.servicenow.com/docs/access?context=creating-inventory-template-logical-composite&family=yokohama&ft:locale=en-US) : Instantiate a logical composite record and associated equipment and racks using a logical composite template. [Add an equipment or rack to logical composite](https://www.servicenow.com/docs/access?context=add-equipment-rack-logical-composite&family=yokohama&ft:locale=en-US) : Add equipment or rack to a logical composite using a change model. [Remove an equipment or rack from logical composite](https://www.servicenow.com/docs/access?context=remove-equipment-rack-logical-composite&family=yokohama&ft:locale=en-US) : Remove a rack or equipment from a logical composite using a change model. [Create an equipment record by using design and assign](https://www.servicenow.com/docs/access?context=create-equipment-record-design-and-assign&family=yokohama&ft:locale=en-US) : Create a change request for an equipment record from the All Equipment list view using the Create equipment UI action. [Import models and templates in JSON format](https://www.servicenow.com/docs/access?context=import-models-templates-json&family=yokohama&ft:locale=en-US) : Create an import request to import your collection of models and templates in JSON format. [Export hierarchy of models and templates](https://www.servicenow.com/docs/access?context=export-hierarchy-of-models-and-template&family=yokohama&ft:locale=en-US) : Export the hierarchy and all related records of a model or inventory template in JSON format. [Managing your network functions](https://www.servicenow.com/docs/access?context=services&family=yokohama&ft:locale=en-US) : The xNF and xNF instances records are added in the Inventory menu and retained the Services menu for application services. [Create a telephone infrastructure](https://www.servicenow.com/docs/access?context=telephone_block_telephone_number_and_telephone_number&family=yokohama&ft:locale=en-US) : Supports all types of telephone numbers. | | Zurich | [Create logical connection record](https://www.servicenow.com/docs/access?context=create-logical-connection-record-design-assign-playbook&family=zurich&ft:locale=en-US) : Logical interfaces created are now automatically related to their corresponding cards or parent equipment. This enhancement ensures consistency across systems and helps prevent duplicate CI creation by improving the alignment between logical and physical interfaces. [Visualize your network infrastructure](https://www.servicenow.com/docs/access?context=data-center-inventory-management&family=zurich&ft:locale=en-US) : Use the new L1 menu that consolidates all network visualizations into a single canvas and include a tabular section for each view, such as site, floor, and topology. The following roles are introduced to manage datacenter infrastructure. * DC Floor Designer (sn_ni_core.dc_floor_designer) -- Design floor layout in Map Studio. * DC Ops Agent (sn_ni_core.dc_ops_agent) -- Oversee the operations of the data center floor. * DC Ops Viewer (sn_ni_core.dc_ops_viewer) -- View the Network Inventory Workspace and its components. [Floor map](https://www.servicenow.com/docs/access?context=visualization-floor-maps&family=zurich&ft:locale=en-US) : Use the floor map to view the layout of your datacenter infrastructure. View network asset placement and operational details to monitor power, thermal, and usage data. View the incidents and alerts and take appropriate action. [Geo map](https://www.servicenow.com/docs/access?context=visualization-map&family=zurich&ft:locale=en-US) : Use the geo map to view the geographical locations of your network sites and data centers. Geo map supports rendering data centers on the map, enabling the relevant persona, such as the DC Ops Viewer, to view connected data centers. You can open a data center floor map directly from the geo map for more detailed insights. [Manage datacenter floor map](https://www.servicenow.com/docs/access?context=create-floor-map-data-center&family=zurich&ft:locale=en-US) : Upload and manage your datacenter map objects using the Map Studio interface. Enable you to view respective floor plans for a selected building in a campus. [Service Operations Workspace](https://www.servicenow.com/docs/access?context=service-operations-workspace-network-inventory&family=zurich&ft:locale=en-US) : Provides a converged experience for agents to view both incident/alarm details and Network Inventory entities within a single Workspace. Enhances efficiency in retrieving information and significantly improves the overall user experience. [Capacity management](https://www.servicenow.com/docs/access?context=capacity-management-reporting&family=zurich&ft:locale=en-US) : Supports pushing operational data to REST endpoints through an exposed API and store it in the ClothoDB. Overlay time series metrics on the datacenter floor map to monitor overall health and take appropriate action. [Collect operational values for datacenter](https://www.servicenow.com/docs/access?context=enter-operational-values-data-center&family=zurich&ft:locale=en-US) : Manually record operational values of Configuration Items (CI) and store it in ClothoDB. Use this data for datacenter performance tracking. [Define the datacenter details](https://www.servicenow.com/docs/access?context=define-data-center-details&family=zurich&ft:locale=en-US) : Define your datacenter record to view the location-specific attributes for each datacenter, including the campus, buildings, and floors where your network asset is located. [Define the power circuit details](https://www.servicenow.com/docs/access?context=define-power-circuit-details&family=zurich&ft:locale=en-US) : Define the power circuit record to represent the electrical pathway that delivers power within a data center. [Define the facility hardware details](https://www.servicenow.com/docs/access?context=define-facility-hardware-details&family=zurich&ft:locale=en-US) : Define the facility hardware record to represent power, HVAC (Heating, Ventilation, and Air Conditioning), network representation, and their connectivity in a data center. [Create a facility model](https://www.servicenow.com/docs/access?context=create-facility-model&family=zurich&ft:locale=en-US) : Create a facility model to define the physical characteristics data of the facility record based on the product manufacturer's recommendations. [Create a equipment record](https://www.servicenow.com/docs/access?context=create-equipment-record-design-and-assign&family=zurich&ft:locale=en-US) : View datacenter records listed in the Equipment task attribute form. [Define the network interface details](https://www.servicenow.com/docs/access?context=define-tni-interfaces&family=zurich&ft:locale=en-US) : Add Wavelength attribute to the Network Interface form and Port position attribute to Interface Model form. [Create an equipment holder model](https://www.servicenow.com/docs/access?context=create-equipment-holder-models&family=zurich&ft:locale=en-US) : Added RU numbering direction attribute to define the numbering sequence of rack units in the Rack view. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Telecommunications Network Inventory features. {#dfrn3-telecommunicationsnetworkinventory-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | [Visualization of a rack or cabinet](https://www.servicenow.com/docs/access?context=visualization-of-rack&family=xanadu&ft:locale=en-US) : The new rack visualization provides new power, weight, and capacity metrics. [Creating your inventory models](https://www.servicenow.com/docs/access?context=creating-your-inventory-models&family=xanadu&ft:locale=en-US) : The legacy product model tables are deprecated and they are migrated to Enterprise product model app. | | Yokohama | No updates for this release. | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Visualize your network infrastructure](https://www.servicenow.com/docs/access?context=data-center-inventory-management&family=zurich&ft:locale=en-US) : The Network Visualization L1 menu is added to the Telecommunications Network Inventory Workspace. The Topology L1 menu has been removed and is available as Topology tab within the Network Visualization view. [Geo map](https://www.servicenow.com/docs/access?context=visualization-map&family=zurich&ft:locale=en-US) : Network site map L1 menu is removed and repositioned as Geo map tab in the Network visualization view. [Define the power circuit details](https://www.servicenow.com/docs/access?context=define-power-circuit-details&family=zurich&ft:locale=en-US) : The Power Circuits inventory is added. [Define the facility hardware details](https://www.servicenow.com/docs/access?context=define-facility-hardware-details&family=zurich&ft:locale=en-US) : The All Facilities inventory is added. [Create a facility model](https://www.servicenow.com/docs/access?context=create-facility-model&family=zurich&ft:locale=en-US) : The Facility Models inventory model is added. [Lists view](https://www.servicenow.com/docs/access?context=network-inventory-workspace-list-view&family=zurich&ft:locale=en-US) : The Network site is renamed to Site. [Define network service instance details](https://www.servicenow.com/docs/access?context=create_application_services&family=zurich&ft:locale=en-US) : xNF Instance is renamed to Service Instance. [Define network function details](https://www.servicenow.com/docs/access?context=create_business_applications&family=zurich&ft:locale=en-US) : xNF is renamed to Network Function. | [ ] ## Removed Between your current release family and Zurich, some Telecommunications Network Inventory features or functionality were removed. {#dfrn3-telecommunicationsnetworkinventory-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Telecommunications Network Inventory features or functionality were deprecated. {#dfrn3-telecommunicationsnetworkinventory-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Telecommunications Network Inventory. {#dfrn3-telecommunicationsnetworkinventory-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | The Telecommunications Network Inventory application is a ServiceNow AI Platform feature that is available with activation of the Network Inventory Advanced plugin (sn_ni_adv). For details, see [Install Telecommunications Network Inventory](https://www.servicenow.com/docs/access?context=installing-telecommunications-network-inventory&family=xanadu&ft:locale=en-US). | | Yokohama | Activation information : Install Telecommunications Network Inventory by requesting it from the ServiceNow Store. For details about the installation procedure, see [Install Telecommunications Network Inventory](https://www.servicenow.com/docs/access?context=installing-telecommunications-network-inventory&family=yokohama&ft:locale=en-US). Important: Telecommunications Network Inventory is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Network Inventory Advanced plugin (sn_ni_adv) by requesting it from the ServiceNow Store. For installation details, see [Install TNI](https://www.servicenow.com/docs/access?context=installing-telecommunications-network-inventory&family=zurich&ft:locale=en-US). Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Telecommunications Network Inventory is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Telecommunications Network Inventory we have noted them here. {#dfrn3-telecommunicationsnetworkinventory-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Additional requirements : * You must install Telecommunications Alarm Management Open API (sn_ind_tmf642) and Customer Service Problem Management (sn_sprb_mgmt) plugin to view incident and alert details. * You must install the Indoor Mapping plugin (sn_map_core) to create and manage floor maps for data centers. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Telecommunications Network Inventory we have noted them here. {#dfrn3-telecommunicationsnetworkinventory-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Telecommunications Network Inventory, such as specific requirements or compliance levels. {#dfrn3-telecommunicationsnetworkinventory-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Telecommunications Network Inventory we have noted them here. {#dfrn3-telecommunicationsnetworkinventory-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Telecommunications Network Inventory we have noted them here. {#dfrn3-telecommunicationsnetworkinventory-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | * Provide a visualization of the circuit and its underlying connection elements with revisions and protection paths on a dedicated canvas. * Get enhanced rack and cabinet visualization capabilities, including viewing, editing, and updating features, along with new KPIs for better capacity planning and prioritization. * Archive current configurations while operationalizing a planned revision and compare them with original connections to detect changes. * Export equipment models and templates along with related hardware to an Excel data source, and import them to another ServiceNow instance. * TMF conformance for TMF 639 Resource Inventory API. See [Telecommunications Network Inventory](https://www.servicenow.com/docs/access?context=telecom-network-inventory&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * View the geographical location and the details of your network site * Design and assign a configuration item using a playbook and add custom states to a Change model. * Define a logical composite to track and manage its CI. * Import and export your collection of models and templates in JSON format. * Enable Deny ACL to ensure the compliance with the enhanced security model. See [Telecommunications Network Inventory](https://www.servicenow.com/docs/access?context=telecom-network-inventory&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * The Logical interfaces (such as VLANs) and physical interfaces (such as Gigabit Ethernet ports) are now related to their parent equipment or card to help prevent duplicate CI creation. * Get converged experience for Network Inventory workflows using Service Operations Workspace. * Upload and manage CAD/PNG of floor maps to view the datacenter layout with physical asset placements over the floor. * Ingest operational data and show time series metrics on the datacenter floor map to monitor health. * Capture an inventory of operational facilities and define their relationships to respective network hardware such as the power chain. See [Telecommunications Network Inventory](https://www.servicenow.com/docs/access?context=telecom-network-inventory&family=zurich&ft:locale=en-US) for more information. | [ ]