--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Telecommunications Service Operations Management release notes for upgrades from Xanadu to Zurich # Combined Telecommunications Service Operations Management release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Telecommunications Service Operations Management Release Notes for Upgrades from Xanadu to Zurich This document consolidates the release notes for Telecommunications Service Operations Management upgrades spanning from the Xanadu release through to the Zurich release. It is designed to help ServiceNow customers prepare for their upgrade by summarizing new features, changes, removals, deprecations, and important upgrade tasks related to Telecommunications Service Operations Management. Show full answer Show less Notably, many releases including Yokohama and Zurich indicate no updates to this product, while the Xanadu release introduces key functionality. ## Key Features * **Telecommunications Trouble Ticket Notification (Xanadu):** Introduced a feature that integrates trouble tickets as incidents within the TMF ecosystem. This enables customers to track and resolve network issues or outages that are triggered by events in their external systems. The feature helps promptly inform customers, improving incident visibility and resolution efficiency. ## Activation Information To activate the Telecommunications trouble ticket notification, customers must enable the **Telecommunications Alarm Management Open API (snindtmf642)** application. This application is available for download from the ServiceNow Store. ## Upgrade Recommendations and Additional Notes * Before upgrading to Zurich, customers should review and complete applicable pre- and post-upgrade tasks as detailed in the full release notes. * No changes, removals, deprecations, additional requirements, browser requirements, accessibility or localization updates were recorded for the Yokohama and Zurich releases. * Where no updates exist for a release, the notes explicitly state "No updates for this release" for clarity. ## Key Outcomes for ServiceNow Customers * Customers upgrading from Xanadu to Zurich can expect stable Telecommunications Service Operations Management functionality with no feature removals or deprecations after Xanadu. * Enabling the trouble ticket notification feature improves operational awareness by linking network event incidents directly to customer notifications. * Activation of the required Open API application is essential to leverage the trouble ticket notification capabilities. * The consolidated release notes provide a clear, centralized resource for tracking relevant changes and preparing for upgrades, minimizing surprises during the process. Consolidated page of all release notes for Telecommunications Service Operations Management from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Telecommunications Service Operations Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Telecommunications Service Operations Management to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-telecommunicationsserviceoperationsmanagement-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | TBD. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Telecommunications Service Operations Management. {#dfrn3-telecommunicationsserviceoperationsmanagement-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | [\[Placeholder link text to key bundle-telecom.trouble-ticket-notification\]](https://www.servicenow.com/docs/access?context=trouble-ticket-notification&family=xanadu&ft:locale=en-US) : Trouble ticket in the TMF ecosystem is an incident to track and resolve customer-reported issues, network outages, or other problems. Use the Telecommunications trouble ticket notification to inform the customers about the incidents that are created based on the events occurring in their external system. So that the customers can promptly track and resolve the events in their telecommunications network. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Telecommunications Service Operations Management features. {#dfrn3-telecommunicationsserviceoperationsmanagement-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Telecommunications Service Operations Management features or functionality were removed. {#dfrn3-telecommunicationsserviceoperationsmanagement-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Telecommunications Service Operations Management features or functionality were deprecated. {#dfrn3-telecommunicationsserviceoperationsmanagement-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Telecommunications Service Operations Management. {#dfrn3-telecommunicationsserviceoperationsmanagement-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | Telecommunications trouble ticket notification feature is available with activation of the Telecommunications Alarm Management Open API (sn_ind_tmf642) application. The Telecommunications Alarm Management Open API application is available in the ServiceNow Store. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Telecommunications Service Operations Management we have noted them here. {#dfrn3-telecommunicationsserviceoperationsmanagement-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Telecommunications Service Operations Management we have noted them here. {#dfrn3-telecommunicationsserviceoperationsmanagement-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Telecommunications Service Operations Management, such as specific requirements or compliance levels. {#dfrn3-telecommunicationsserviceoperationsmanagement-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Telecommunications Service Operations Management we have noted them here. {#dfrn3-telecommunicationsserviceoperationsmanagement-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Telecommunications Service Operations Management we have noted them here. {#dfrn3-telecommunicationsserviceoperationsmanagement-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | Use the Telecommunications trouble ticket notification to inform the customers about the incidents that are created based on the events occurring in their external system. See [\[Placeholder link text to key bundle-telecom.telecom-service-operations-mgt-overview\]](https://www.servicenow.com/docs/access?context=telecom-service-operations-mgt-overview&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ]