Combined Upgrade Center release notes for upgrades from Xanadu to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 3 minutes to read
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    Summary of Combined Upgrade Center release notes for upgrades from Xanadu to Zurich

    This consolidated release notes document covers the Upgrade Center enhancements and information from ServiceNow release family Xanadu through Zurich. It is designed to help you prepare for your upgrade by summarizing all new features, changes, and important guidance relevant to Upgrade Center during this upgrade path. The document clarifies that no updates were made specifically in the Zurich release.

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    Key Features

    • Xanadu Release:
      • Introduced new UI messages to help manage upgrade risks by classifying metadata records based on severity.
      • Added default skipped rules to automatically retain configuration metadata types that typically cause high friction, reducing upgrade processing time.
      • Provided modules such as Upgrade Preview, Upgrade Monitor, Upgrade History, and Upgrade Plan to explore release versions, monitor upgrade status, view past upgrades, and accelerate upgrade processes.
    • Yokohama Release:
      • Enhanced Upgrade Preview with new Application Upgrade Preview and Predicted Schema Changes cards for better insight.
      • Introduced Upgrade Management Console for centralized access to upgrade information and tools.
      • Improved Upgrade Plan, allowing you to include or bypass skipped records and customizations during plan building for a smoother upgrade experience.
      • Continued support of Upgrade Preview, Upgrade Monitor, Upgrade History, and Upgrade Plan modules to facilitate upgrade management.
    • Zurich Release:
      • No new features, changes, removals, or deprecations were introduced in Upgrade Center for Zurich.

    Important Upgrade Information

    • Before upgrading to Zurich, review and complete any relevant pre- and post-upgrade tasks as recommended.
    • Upgrade Center is an AI Platform feature active by default from Xanadu onwards, requiring no additional activation steps.
    • No additional browser, accessibility, localization, or highlight considerations were introduced in this upgrade path.

    Practical Takeaways for ServiceNow Customers

    • Use the enhanced Upgrade Preview tools to gain visibility into your upgrade impacts before executing the upgrade.
    • Leverage default skipped rules and Upgrade Plan enhancements to reduce upgrade processing time and customize upgrade behavior.
    • Access the Upgrade Management Console introduced in Yokohama for a unified upgrade experience with all necessary tools and information.
    • Monitor ongoing upgrades and view historical upgrade data to better manage your upgrade lifecycle.
    • No specific changes or actions are required for the Zurich release regarding Upgrade Center, so focus on using the enhancements from earlier releases.

    Consolidated page of all release notes for Upgrade Center from Xanadu to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Upgrade Center release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Upgrade Center to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Upgrade Center.

    Release Release notes

    Xanadu
    UI messages to manage upgrade risk
    New UI messages were added to manage metadata records based on the severity of the files.
    Default skipped rules
    Reduce upgrade processing time with the new default skipped rules to auto-retain high-friction causing configuration metadata types.

    Yokohama
    Upgrade Preview enhancements
    Enhance your upgrade preview experience with the new Application Upgrade Preview and Predicted Schema Changes cards. You can also monitor the status of the preview process from the Upgrade Preview page.
    Upgrade Management Console experience
    Use the new Upgrade Management Console experience to access all the relevant information and tools required for a cohesive upgrade on your instance.

    Zurich

    		 No updates for this release.

    Changes

    Between your current release family and Zurich, some changes were made to existing Upgrade Center features.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama
    Upgrade Plan enhancements
    Experience a seamless upgrade on your instance with the Upgrade Plan, offering the option to either include or bypass skipped records and customizations during its building.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Upgrade Center features or functionality were removed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Upgrade Center features or functionality were deprecated.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Upgrade Center.

    Release Release notes

    Xanadu

    Upgrade Center is a ServiceNow AI Platform feature that is active by default.

    Yokohama

    Upgrade Center is a ServiceNow AI Platform feature that is active by default.

    Zurich

    		 No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for Upgrade Center we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Upgrade Center we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Upgrade Center, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Upgrade Center we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Upgrade Center we have noted them here.

    Release Release notes

    Xanadu
    • Explore the different release versions available to you in the Upgrade Preview module.
    • Gain insights about the upgrade experience without actually upgrading your instance.
    • Monitor the status of any ongoing upgrade and view the summary of your latest upgrade in the Upgrade Monitor module.
    • View all your past upgrades in the Upgrade History module.
    • Accelerate your upgrades using the Upgrade Plan feature.

    See Upgrade Center for more information.

    Yokohama
    • Explore the different release versions available to you in the Upgrade Preview module.
    • Use the Upgrade Preview module to gain insights about the upgrade experience without actually upgrading your instance.
    • Monitor the status of any ongoing upgrade and view the summary of your latest upgrade in the Upgrade Monitor module.
    • View all your past upgrades in the Upgrade History module.
    • Accelerate your upgrades using the Upgrade Plan feature.

    See Upgrade Center for more information.

    Zurich

    		 No updates for this release.