--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Upgrade Console release notes for upgrades from Xanadu to Zurich # Combined Upgrade Console release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Upgrade Console release notes for upgrades from Xanadu to Zurich This consolidated release note covers all relevant updates for Upgrade Console as you upgrade from the Xanadu to the Zurich release family. It helps ServiceNow customers prepare for upgrades by summarizing new features, changes, and important pre- and post-upgrade tasks specific to Upgrade Console functionality in Zurich. Show full answer Show less ## Key Features * **New Upgrade Plan Selection:** In Zurich, you can now choose or create an upgrade plan during pre-upgrade activities for both production and sub-production instances, streamlining preparation. * **Enhanced Preview Application Upgrades:** The Preview application upgrades step includes improved functionalities to provide a smoother upgrade experience across your instances. * **Improved Store Application Upgrades:** Post-upgrade, the Store application upgrades step now supports a "Sync Now" option to refresh the list of applications installed or upgraded outside the upgrade process. * **Additional Access to Upgrade Console:** Upgrade Console can now be accessed via the Admin menu by navigating to Admin Home and selecting the Upgrade Console link, improving navigation. * **Guided Upgrade Process:** - Sub-production instances follow a three-phase guided upgrade: Pre-upgrade, Instance upgrade, and Post-upgrade tasks. - Production instances follow a four-phase guided upgrade process: Select upgrade, Pre-upgrade, Instance upgrade, and Post-upgrade tasks for a comprehensive upgrade experience. * **Coral Theme Default:** Zurich introduces the Coral theme as the default for new portal, web, and mobile experiences with Next Experience or Core UI enabled, including a dark theme option for web and mobile. * **Updated Guided Upgrade Access:** You can now resume ongoing upgrades directly by selecting "Resume upgrade" in addition to accessing Guided upgrade via its tab. ## Important Changes * The "Ready your environment" step has been removed from pre-upgrade activities on production instances in Zurich. * Upgrade Console is a ServiceNow AI Platform feature, now active by default and available from the ServiceNow Store. ## Upgrade Preparation and Execution To ensure a smooth upgrade, complete all pre- and post-upgrade tasks as outlined. Utilize the upgraded guided upgrade workflows tailored separately for production and sub-production instances to streamline the process and minimize risk. ## Additional Information * No updates or changes were made for browser requirements, localization, accessibility, or highlight information between Xanadu and Zurich releases. * There were no deprecated or removed features in this release family impacting Upgrade Console beyond those noted. By leveraging these enhancements and following the structured upgrade phases, ServiceNow customers can expect a more intuitive, manageable, and successful upgrade experience from Xanadu to Zurich using Upgrade Console. Consolidated page of all release notes for Upgrade Console from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Upgrade Console release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Upgrade Console to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-upgradeconsole-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Upgrade Console. {#dfrn3-upgradeconsole-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | [Additional step in pre-upgrade activities](https://www.servicenow.com/docs/access?context=um-pre-upgrade-activities&family=zurich&ft:locale=en-US) : You an now choose an upgrade plan in the Choose an upgrade plan step by either selecting an existing plan or by creating a new plan. This new step is applicable for both production and sub-production instances. [Enhanced functionalities in the Preview application upgrades step](https://www.servicenow.com/docs/access?context=um-pre-upgrade-activities&family=zurich&ft:locale=en-US) : Experience the new functionalities within the Preview application upgrades step for a seamless upgrade experience on your instance. These new functionalities are applicable for both production and sub-production instances. [Enhanced capabilities in the Store application upgrades step](https://www.servicenow.com/docs/access?context=um-post-upgrade-activities&family=zurich&ft:locale=en-US) : Review the Store application upgrades step in the post-upgrade activities for updated information in the App updates and Upgrade store applications sections. You can also use the new Sync Now option to update the list of installed applications that were either added or upgraded outside the upgrade process. [Additional way to access Upgrade Management](https://www.servicenow.com/docs/access?context=um-guided-tour-implement&family=zurich&ft:locale=en-US) : You can now access Upgrade Console through the Admin menu by selecting Admin Home, and then selecting the Upgrade Console link. [Guided upgrade on sub-production instance](https://www.servicenow.com/docs/access?context=um-guided-tour-implement&family=zurich&ft:locale=en-US) : Upgrade your sub-production instance to facilitate a seamless and successful transition. This process is structured into three pivotal phases: Pre-upgrade, Instance upgrade, and Post-upgrade tasks. [Guided upgrade on production instance](https://www.servicenow.com/docs/access?context=um-guided-tour-implement-prod&family=zurich&ft:locale=en-US) : Elevate your upgrade experience within your production instance by meticulously completing each stage of the transition. This comprehensive process encompasses four crucial phases: Select upgrade, Pre-upgrade, Instance upgrade, and Post-upgrade tasks, all designed for a successful upgrade experience. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Upgrade Console features. {#dfrn3-upgradeconsole-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Updated access to Guided upgrade](https://www.servicenow.com/docs/access?context=um-guided-tour-implement&family=zurich&ft:locale=en-US) : Apart from the Guided upgrade tab option, you can also access Guided upgrade by selecting Resume upgrade if there is an ongoing upgrade in the instance. | [ ] ## Removed Between your current release family and Zurich, some Upgrade Console features or functionality were removed. {#dfrn3-upgradeconsole-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Upgrade Console features or functionality were deprecated. {#dfrn3-upgradeconsole-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | * Removed the Ready your environment step in the pre-upgrade activities on a production instance. | [ ] ## Activation information Review information on how to activate Upgrade Console. {#dfrn3-upgradeconsole-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Activation information : Upgrade Console is a ServiceNow AI Platform feature that is active by default. Important: Upgrade Console is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Upgrade Console we have noted them here. {#dfrn3-upgradeconsole-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Upgrade Console we have noted them here. {#dfrn3-upgradeconsole-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Upgrade Console, such as specific requirements or compliance levels. {#dfrn3-upgradeconsole-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Upgrade Console we have noted them here. {#dfrn3-upgradeconsole-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Upgrade Console we have noted them here. {#dfrn3-upgradeconsole-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | * Enable a smooth upgrade experience on your production and sub-production instances by completing essential tasks before, during, and after the instance upgrade. * Access Upgrade Console and Guided upgrade by experiencing the new and updated options. See [Upgrade Management](https://www.servicenow.com/docs/access?context=um-landing-page&family=zurich&ft:locale=en-US) for more information. | [ ]