--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Usage Insights release notes for upgrades from Xanadu to Zurich # Combined Usage Insights release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Usage Insights release notes for upgrades from Xanadu to Zurich This consolidated guide covers all important release notes for ServiceNow Usage Insights upgrades from the Xanadu to Zurich releases, helping customers understand new features, changes, removals, and upgrade requirements. It highlights enhancements in analytics capabilities, UI improvements, and integration updates across releases to ensure a smooth transition and optimal usage experience. Show full answer Show less ## Key Features * **Yokohama Release:** * Introduction of filtering options on all analytics pages, including date range, user type, country, and custom user properties to segment usage data effectively. * Granular event filtering for more actionable insights into user activity. * User info added to events, showing unique users alongside event counts. * Movement of Usage Insights module under Platform Analytics with updated UI and navigation structure. * New configurable custom user property setup replacing older custom properties. * Default country consent policies set to "No Consent Required" unless customized, with extended user history data retained for two years. * **Zurich Release:** * Bulk export of User Experience Analytics data via REST API for asynchronous, large-volume, and recurring data exports using a dedicated Kafka topic. * Introduction of an analytics overlay utility icon for quick access to key usage metrics without leaving the current application page. * Enhancements to User Experience Analytics (UXA) integration, including filters on dashboards, session metrics configuration, drill-down capabilities, and a condition builder for events. * Coral theme introduced as the default look for new portals, web, and mobile experiences, with an optional dark theme. ## Changes * Usage Insights navigation relocated under the All menu and Platform Analytics module for streamlined access. * Administrative functions centralized under Platform Analytics Administration \> UX Analytics settings. * Redesigned UI with a cleaner and more unified layout to better visualize usage, user experience, and satisfaction. * Performance metrics aggregation improved by combining client, network, page load, and server times into unified visualizations. * Updated calculations for metrics such as Percent Time on App and Average Duration per Page for enhanced accuracy. ## Removals and Deprecations * No features were removed in Yokohama or Zurich releases. * Deprecated features in Yokohama include mobile app automatic actions (tap and swap), filtering by crashed/offline sessions, tagging/favoriting users or sessions, geographic map view of sessions, and user flow insights. * Usage Insights support was discontinued in the Xanadu release; upgrading to Yokohama, Zurich, or Australia is required to continue using Usage Insights. ## Upgrade Preparation and Activation * Prior to upgrading to Zurich, review and complete pre- and post-upgrade tasks including reconfiguring custom user properties and adapting to the new navigation and UI. * Usage Insights is activated by default as part of the ServiceNow AI Platform in Yokohama and Zurich releases. * Usage Insights is available via the ServiceNow Store for activation details. * Customers must use ADC v3 to access the new Usage Insights experience; ADC v2 users will retain access to the Xanadu version. ## Accessibility and Compliance Usage Insights complies with WCAG 2.1 AA accessibility standards except for voiceover navigation paths, color patterns, and data tables in certain visualizations. ## Practical Impact for ServiceNow Customers Upgrading from Xanadu to Zurich allows customers to leverage enhanced filtering, improved UI, and expanded analytics capabilities for deeper user behavior insights. The new bulk export and analytics overlay improve data accessibility and operational efficiency. Customers should plan to reconfigure custom user properties and review consent policies to ensure compliance and maximize the benefits of the updated Usage Insights experience. Consolidated page of all release notes for Usage Insights from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Usage Insights release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Usage Insights to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-usageinsights-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Upgrade information : * The Usage Insights module is moved under Platform Analytics. * Custom user properties must be reconfigured. * Default country and user consent policies are updated to No Consent Required. * The Usage Insights UI and navigation structure are reworked. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Usage Insights. {#dfrn3-usageinsights-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Added filtering capability to all analytics pages](https://www.servicenow.com/docs/access?context=filter-user-list&family=yokohama&ft:locale=en-US) : Analytics pages have various filter options to help segment data including Date range, User type, and Country. Other filters appropriate to each page are available. [Configurable user properties](https://www.servicenow.com/docs/access?context=uxa-add-filters-uxa-pages&family=yokohama&ft:locale=en-US) : Filter usage data by custom user groups across all Usage Insights pages. Custom user properties can also be added to User details pages. User roles and department are available by default. Other user-related fields can be added to Usage Insights. [Granular event filtering](https://www.servicenow.com/docs/access?context=view-events&family=yokohama&ft:locale=en-US) : Filter event data using event properties to provide more specific and actionable insights into your data. [User information added to events](https://www.servicenow.com/docs/access?context=view-events&family=yokohama&ft:locale=en-US) : The number of unique users who performed an action visible next to the total occurrences of the event. | | Zurich | [Bulk export of User Experience Analytics data via REST API](https://www.servicenow.com/docs/access?context=data-export-restapi&family=zurich&ft:locale=en-US) : Use Usage Insights data export store app to deliver an asynchronous REST API endpoint that processes export requests in the background and streams results as JSON batches to a dedicated Kafka topic. Unlike manual export from the Usage Insights dashboard, data export is designed for programmatic, large-volume, recurring data movement scenarios. [Analytics overlay experience](https://www.servicenow.com/docs/access?context=uxa-access-analytics-overlay&family=zurich&ft:locale=en-US) : Try the new utility icon that shows you the key usage metrics for the pages that you're navigating to without having to leave the application page. The shortcut gives you faster access to the contextual analytics overlay. [UXA-PA integration enhancements](https://www.servicenow.com/docs/access?context=uxa-data-sources&family=zurich&ft:locale=en-US) : Experience the enhancements by enabling UXA filters on dashboards, additional metrics configuration for sessions, and the inclusion of Pages in the User Experience Analytics data source. Furthermore, inline dashboards for Usage Insights data now offer drill-down, and the Events data source benefits from a new condition builder. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Usage Insights features. {#dfrn3-usageinsights-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Primary Usage Insights navigation has moved under the All menu.](https://www.servicenow.com/docs/access?context=user-exp-analytics-dashboard&family=yokohama&ft:locale=en-US) : * Usage Insights experience moved under Platform Analytics module. * Usage Insights administrative functions moved under the Platform Analytics AdministrationUX Analytics settings module. [Updated navigation within Usage Insights](https://www.servicenow.com/docs/access?context=exploring-user-exp-analytics&family=yokohama&ft:locale=en-US) : Navigation to Analytics pages simplified to Analytics and Data Foundation sections for each application. [New layout](https://www.servicenow.com/docs/access?context=exploring-user-exp-analytics&family=yokohama&ft:locale=en-US) : The previous navigation has been replaced with a more unified, cleaner look and feel which enables you to understand the usage, user experience, and user satisfaction with your application. [Improved Funnels UI](https://www.servicenow.com/docs/access?context=funnel-reports-uxa&family=yokohama&ft:locale=en-US) : The UI has improved readability and navigation. [New custom user property configuration](https://www.servicenow.com/docs/access?context=uxa-add-filters-uxa-pages&family=yokohama&ft:locale=en-US) : An easy way to configure which user-related fields are available to use as filters and in user details. Configured user properties are available for all applications. Previously created custom user properties are no longer supported and must be recreated in the new UI. [Country consent policies are set by default to No Consent Required](https://www.servicenow.com/docs/access?context=uxa-tracking-types&family=yokohama&ft:locale=en-US) : Default country consent policies are now set to No Consent Required. If you have previously updated your country consent policies, they will retain the custom setting. Existing users who have set their tracking preferences will retain their settings. New users will not require consent for tracking unless you update your country consent policies. [Longer user history](https://www.servicenow.com/docs/access?context=configuring-user-exp-analytics&family=yokohama&ft:locale=en-US) : Detailed data for users and sessions extended to two years. [Optimized the way metrics are calculated](https://www.servicenow.com/docs/access?context=uxa-duration-calculations&family=yokohama&ft:locale=en-US) : Percent time on app and Average duration per page calculations changed compared to the application view in Xanadu or prior releases. Percentage time on app was Percentage time on site in Xanadu or prior releases. [Client page load and Full page load aggregated in the same visualization](https://www.servicenow.com/docs/access?context=view-pages&family=yokohama&ft:locale=en-US) : All performance metrics associated with Client, Network, Page Load, and Server time are aggregated together. | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | [ ] ## Removed Between your current release family and Zurich, some Usage Insights features or functionality were removed. {#dfrn3-usageinsights-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Usage Insights features or functionality were deprecated. {#dfrn3-usageinsights-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | * Automatic actions in the mobile app, including tap and swap. * Filtering by crashed/offline sessions in mobile applications. * Option to tag/favorite for users/sessions. * Geographic map view of sessions. * Users flow * Insights [Usage Insights in Xanadu](https://www.servicenow.com/docs/access?context=user-exp-analytics-landing&family=yokohama&ft:locale=en-US) : Usage Insights is no longer supported in the Xanadu release. Upgrade to Yokohama, Zurich, or Australia to continue using Usage Insights. | | Zurich | [Usage Insights in Xanadu](https://www.servicenow.com/docs/access?context=user-exp-analytics-landing&family=zurich&ft:locale=en-US) : Usage Insights is no longer supported in the Xanadu release. Upgrade to Yokohama, Zurich, or Australia to continue using Usage Insights. | [ ] ## Activation information Review information on how to activate Usage Insights. {#dfrn3-usageinsights-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Activation information : Usage Insights is a ServiceNow AI Platform feature that is activated by default. | | Zurich | Activation information : Usage Insights is a ServiceNow AI Platform feature that is active by default. Important: Usage Insights is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Usage Insights we have noted them here. {#dfrn3-usageinsights-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Additional requirements : Customer must use ADC v3 to access the new Usage Insights experience. Customers on ADC v2 will have access to the Xanadu version of Usage Insights. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Usage Insights we have noted them here. {#dfrn3-usageinsights-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Usage Insights, such as specific requirements or compliance levels. {#dfrn3-usageinsights-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Accessibility information : Usage Insights supports the Web Content Accessibility Guidelines (WCAG) 2.1 AA accessibility standard except for these aspects: * Voiceover for navigation paths * Color patterns for time series and pie visualizations * Data table for time series and pie visualizations | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Usage Insights we have noted them here. {#dfrn3-usageinsights-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Usage Insights we have noted them here. {#dfrn3-usageinsights-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | * Access analytics more quickly across tracked ServiceNow applications in the redesigned UI. * Add and use new custom user properties more easily in the application. This requires older custom properties to be reconfigured under the new setup. * Advanced querying capabilities including user segmentation across all usage data and filtering of events by event property. See [User Experience Analytics](https://www.servicenow.com/docs/access?context=user-exp-analytics-landing&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Usage Insight Data Export is delivered as a store app that adds a REST API endpoint to your instance and provisions a dedicated messaging topic for result delivery. * Access the analytics overlay faster via the new utility icon and then redirect to the analytics dashboard by selecting Analyze with User Experience Analytics on the overlay. * Experience enhanced analytics with UXA filters on dashboards, configurable session metrics, Pages in User Experience Analytics, drill-down in inline dashboards, and a condition builder for Events. See [User Experience Analytics](https://www.servicenow.com/docs/access?context=user-exp-analytics-landing&family=zurich&ft:locale=en-US) for more information. | [ ] *[\>]: and then