--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Vendor Management Workspace release notes for upgrades from Xanadu to Zurich # Combined Vendor Management Workspace release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Vendor Management Workspace Release Notes for Upgrades from Xanadu to Zurich This consolidated guide provides ServiceNow customers with an integrated view of all release notes related to Vendor Management Workspace upgrades from the Xanadu release family through to the Zurich release family. It includes information on new features, changes, deprecations, accessibility improvements, and activation instructions to assist with a smooth upgrade experience. Show full answer Show less ## Important Upgrade Information * No specific pre- or post-upgrade tasks or updates were noted for the Yokohama or Zurich releases; customers should primarily focus on changes introduced in the Xanadu release. * There are no removals or additional requirements noted across the release families. * Browser requirements remain unchanged throughout these releases. ## New Features * **Xanadu:** Introduction of updated vendor Key Performance Indicators (KPIs), replacing legacy KPIs found in the deprecated `serviceofferingmetricdata` table. These new KPIs enable improved monitoring of vendor performance. * **Yokohama and Zurich:** No new features introduced. ## Changes * **Xanadu:** The Vendor Management Workspace configurable workspace now supports **reflow**, allowing pages and content to be zoomed up to 400% via browser settings without loss of content or functionality. This enhances accessibility by enabling content enlargement without scrolling and transforming page layouts for better visibility. * **Yokohama and Zurich:** No changes introduced. ## Deprecations * **Xanadu:** The **Vendor Success Indicators plugin (com.snc.vendor.insights)** is marked for future deprecation. It will be hidden and not installed on new instances but remains supported on existing instances. Customers should plan accordingly. * **Yokohama:** Deprecation of several items including Performance Analytics Content Pack, UI Components, Demo Data, Service Credits, and Vendor Management Mobile. * **Zurich:** No new deprecations. ## Accessibility Enhancements * **Xanadu:** Vendor Management Workspace now meets WCAG 2.1 Level AA conformance, significantly improving accessibility for users with visual impairments. * Reflow functionality supports zooming up to 400% without loss of functionality, automatically rearranging content layout for optimal viewing. * Reflow can be disabled via system properties if needed. * **Yokohama and Zurich:** No further accessibility updates. ## Activation and Installation * **Xanadu:** Customers must request Vendor Management Workspace installation from the ServiceNow Store. Additional activation guidance is available in product documentation. * **Yokohama and Zurich:** No changes to activation process. ## Key Takeaways for ServiceNow Customers * Upgrading to Zurich from Xanadu or Yokohama introduces important vendor KPI updates and accessibility improvements primarily introduced in Xanadu. * Reflow support enhances usability and accessibility, crucial for users needing zoom and screen adjustments. * Be aware of deprecated plugins and components to plan future upgrades and configurations accordingly. * No changes in installation or browser requirements simplify upgrade planning. Consolidated page of all release notes for Vendor Management Workspace from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Vendor Management Workspace release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Vendor Management Workspace to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-vendormanagementworkspace-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Vendor Management Workspace. {#dfrn3-vendormanagementworkspace-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | [Updated Vendor KPIs](https://www.servicenow.com/docs/access?context=vendor-manager-workspace-default-wep&family=xanadu&ft:locale=en-US) : Use the new vendor KPIs that replace the legacy KPIs in the deprecated Service Offering Metric Data \[service_offering_metric_data\] table. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Vendor Management Workspace features. {#dfrn3-vendormanagementworkspace-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | [Reflow for configurable workspace](https://www.servicenow.com/docs/access?context=auto-reflow&family=xanadu&ft:locale=en-US) : Vendor Management Workspace configurable workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. For information about how to upgrade, see the [Accessibility information section](https://www.servicenow.com/docs/nZs8Ul~B67O~X8IZLBxI7w#dfrn3-vendormanagementworkspace-summary__vendor-management-workspace-rn-accessibility) that follows. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Vendor Management Workspace features or functionality were removed. {#dfrn3-vendormanagementworkspace-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Vendor Management Workspace features or functionality were deprecated. {#dfrn3-vendormanagementworkspace-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | Starting with the Xanadu release, the Vendor Success Indicators plugin (com.snc.vendor.insights) is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base. | | Yokohama | * Performance Analytics Content Pack - Vendor Management Workspace * Vendor Management Workspace UI Components * Vendor Manager Workspace Demo Data * Service Credits * Vendor Management Mobile | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Vendor Management Workspace. {#dfrn3-vendormanagementworkspace-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | Install Vendor Management Workspace by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). For more information, see [Activate Vendor Management Workspace](https://www.servicenow.com/docs/access?context=activate-vendor-management-configurable-workspace&family=xanadu&ft:locale=en-US). | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Vendor Management Workspace we have noted them here. {#dfrn3-vendormanagementworkspace-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Vendor Management Workspace we have noted them here. {#dfrn3-vendormanagementworkspace-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Vendor Management Workspace, such as specific requirements or compliance levels. {#dfrn3-vendormanagementworkspace-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | Accessibility improvements : Accessibility improvements were completed to create a configurable workspace that supports WCAG 2.1 Level AA conformance. Reflow : The Configurable Workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when users increase browser zoom to 400%. : This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See [Reflow for Configurable Workspace](https://www.servicenow.com/docs/access?context=auto-reflow&family=xanadu&ft:locale=en-US) for details. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Vendor Management Workspace we have noted them here. {#dfrn3-vendormanagementworkspace-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Vendor Management Workspace we have noted them here. {#dfrn3-vendormanagementworkspace-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | * Use new vendor key performance indicators (KPIs) to monitor vendor performance. * Benefit from accessibility improvements to create a configurable workspace that supports Web Content Accessibility Guidelines (WCAG) 2.1 Level AA conformance. See [Vendor Management Workspace](https://www.servicenow.com/docs/access?context=vendor-management-workspace-landing-page&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ]