--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Verifi Spoke release notes for upgrades from Xanadu to Zurich # Combined Verifi Spoke release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Verifi Spoke Release Notes for Upgrades from Xanadu to Zurich This consolidated release notes page covers the Verifi Spoke application updates spanning from the Xanadu release through to Zurich. It is designed to help ServiceNow customers prepare for their upgrade by summarizing new features, changes, removals, deprecations, activation guidance, and other important information related to Verifi Spoke across these releases. Show full answer Show less ## Key Features * **Verifi Spoke Actions (Xanadu):** Introduced API-based actions enabling users to create cases, revoke or close cases, retrieve case details, and perform merchant inquiries. ## Changes, Removals, and Deprecations No changes, removals, or deprecations were recorded for Verifi Spoke between Xanadu and Zurich releases, indicating feature stability during this upgrade path. ## Activation Information To activate Verifi Spoke in the Xanadu release, customers must request installation via the ServiceNow Store. This process remains consistent with no changes noted in subsequent releases. ## Additional Requirements and Compatibility There are no additional requirements, browser compatibility updates, accessibility considerations, or localization changes reported for Verifi Spoke across these releases. ## Highlights * **Xanadu Release Highlights:** Key capabilities include initiating case creation, retrieving single and multiple cases, merchant eligibility inquiries, and case revocation or closure. * **Yokohama and Zurich:** No updates or additional highlights noted. ## Upgrade Preparation ServiceNow customers should review pre- and post-upgrade tasks as recommended before moving to Zurich, although no specific new tasks were detailed in these notes. The consistent feature set and activation process simplify the upgrade experience for Verifi Spoke users. Consolidated page of all release notes for Verifi Spoke from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Verifi Spoke release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Verifi Spoke to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-verifispoke-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Verifi Spoke. {#dfrn3-verifispoke-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | [Verifi spoke actions](https://www.servicenow.com/docs/access?context=verifi-spoke&family=xanadu&ft:locale=en-US) : Use the Verifi Spoke actions to access various API functions, including creating cases, revoking or closing cases, retrieving case details, and obtaining merchant inquiries. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Verifi Spoke features. {#dfrn3-verifispoke-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Verifi Spoke features or functionality were removed. {#dfrn3-verifispoke-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Verifi Spoke features or functionality were deprecated. {#dfrn3-verifispoke-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Verifi Spoke. {#dfrn3-verifispoke-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | Install Verifi Spoke by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Verifi Spoke we have noted them here. {#dfrn3-verifispoke-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Verifi Spoke we have noted them here. {#dfrn3-verifispoke-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Verifi Spoke, such as specific requirements or compliance levels. {#dfrn3-verifispoke-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Verifi Spoke we have noted them here. {#dfrn3-verifispoke-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Verifi Spoke we have noted them here. {#dfrn3-verifispoke-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | * Initiate case creation. * Retrieve single and multiple cases. * Inquire about merchant eligibility. * Revoke or close cases. See [Verifi Spoke](https://www.servicenow.com/docs/access?context=verifi-spoke&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ]