--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Visa Spoke release notes for upgrades from Xanadu to Zurich # Combined Visa Spoke release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 8 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Visa Spoke Release Notes for Upgrades from Xanadu to Zurich This consolidated release notes document guides ServiceNow customers through the Visa Spoke upgrade path from the Xanadu release family to Zurich. It highlights new features, changes, and important activation details, enabling customers to effectively plan and execute their upgrade while understanding the enhancements and integrations available within Visa Spoke. Show full answer Show less ## Key Features * **Visa Stop Payment Service (VSPS) Integration (Yokohama Release)**: Introduces comprehensive Visa Stop Payment Service APIs that enable Visa card issuers to stop card-on-file payments---including recurring and installment payments---preventing their authorization, clearing, and settlement through VisaNet. Visa Spoke includes a full suite of request builders and response parsers for managing stop payment instructions by merchant identifier, PAN, and merchant category code, as well as functions to look up, update, and cancel stop instructions. * **Visa Resolve Online (VROL) Updates**: Multiple releases (Xanadu, Yokohama, Zurich) updated Visa Spoke actions to align with VROL versions 24.2, 25.1, and 25.2. These updates enhance dispute management capabilities, including submission and lookup of transaction inquiries, fraud reports, dispute questionnaires, and pre-arbitration details. * **Dispute Intelligence (Zurich Release)**: New output in dispute lookup actions now includes an AI-generated Probability of Success score and ranked key factors. This allows ServiceNow applications to incorporate Visa's win-likelihood assessment into dispute handling decisions, improving decision-making efficiency. * **Coral Theme (Zurich Release)**: Visa Spoke's user interfaces now default to the Coral theme, offering a fresh, brand-neutral look and feel. A dark theme option is also available for web and mobile experiences to improve usability and reduce eye strain. ## Important Upgrade and Activation Information * **Pre- and Post-Upgrade Tasks:** Customers should review and complete any necessary tasks before and after upgrading to Zurich, though no specific tasks are noted as updated between releases. * **Activation:** Visa Spoke is available for installation via the ServiceNow Store across all releases. Customers can request and manage the app through the ServiceNow Store, with version history and cumulative release notes available there. ## Changes and Removals * **Feature Changes:** Visa Resolve Online (VROL) related actions were updated multiple times to maintain alignment with Visa's evolving APIs and standards, ensuring continued functionality and improved dispute management. * **No Features Removed or Deprecated:** There were no removals or deprecations of Visa Spoke features across the upgrade path from Xanadu to Zurich. ## Accessibility and User Experience Enhancements * The Coral theme includes a dark mode option for web and mobile, supporting accessibility needs by reducing eye strain and improving readability. ## Additional Notes * No updates were introduced for browser requirements, localization, or additional system requirements between the releases. * Highlighted use cases emphasize managing card disputes via Visa Resolve Online, handling card-on-file payments with VSPS, and leveraging Visa Spoke actions for enhanced security and operational efficiency. By following this consolidated release guidance, ServiceNow customers can confidently upgrade Visa Spoke to the Zurich release, leverage new payment stop capabilities, benefit from enhanced dispute intelligence, and provide users with an improved and accessible experience. Consolidated page of all release notes for Visa Spoke from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Visa Spoke release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Visa Spoke to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-visaspoke-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Visa Spoke. {#dfrn3-visaspoke-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Visa Stop Payment Service (VSPS) integration](https://www.servicenow.com/docs/access?context=visa-spoke&family=yokohama&ft:locale=en-US) : The Visa Stop Payment Service (VSPS) enables Visa card issuers to stop card-on-file payments (including recurring and installment payments) from being authorized, cleared, and settled through VisaNet. This service helps Visa issuers handle cardholder stop payment requests. The following Visa Spoke actions allow clients to integrate with VSPS APIs and work through the platform: * Create Stop Payment Instruction by Merchant Identifier Request Builder * Create Stop Payment Instruction by Merchant Identifier Response Parser * Create Stop Payment Instruction by PAN Request Builder * Create Stop Payment Instruction by PAN Response Parser * Create Stop Payment Instructions by Merchant Category Code Request Builder * Create Stop Payment Instructions by Merchant Category Code Response Parser * Look up Eligible Transactions for Stop Payment by PAN and Date Range Request Builder * Look up Eligible Transactions for Stop Payment by PAN and Date Range Response Parser * Look up Stop Instruction Details by Stop Instruction ID Request Builder * Look up Stop Instruction Details by Stop Instruction ID Response Parser * Look up Stop Payment Instructions by PAN Request Builder * Look up Stop Payment Instructions by PAN Response Parser * Update Stop Instructions Duration by Stop Instruction ID Request Builder * Update Stop Instructions Duration by Stop Instruction ID Response Parser * Update Stop Payment Instruction by Merchant Identifier Request Builder * Update Stop Payment Instruction by Merchant Identifier Response Parser * Update Stop Payment Instruction by Merchant Category Code Request Builder * Update Stop Payment Instruction by Merchant Category Code Response Parser * Look up all linked stop payment instructions by stop instruction id Request Builder * Look up all linked stop payment instructions by stop instruction id Response Parser * Look up stopped transactions by PAN Request Builder * Look up stopped transactions by PAN Response Parser * Look up stopped transactions by stop Instruction id Request Builder * Look up stopped transactions by stop Instruction id Response Parser * Cancel Multiple Stop Instructions Request Builder * Cancel Multiple Stop Instructions Response Parser | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Visa Spoke features. {#dfrn3-visaspoke-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | [Visa Resolve Online (VROL) version 24.2 updates](https://www.servicenow.com/docs/access?context=visa-spoke&family=xanadu&ft:locale=en-US) : Updated the following Visa Spoke actions to align with Visa Resolve Online (VROL) release 24.2 revision changes: * Submit Transaction Inquiry Request Builder * Look up Queue Response Parser * Look up Batch Queue Response Parser * Submit Dispute Questionnaire * Create Dispute Pre Arbitration * Look up Dispute Details Response Parser * Look up Dispute Response Details Response Parser * Look up Dispute Pre Arbitration Response Details Response Parser [Visa Resolve Online (VROL) version 25.1 updates](https://www.servicenow.com/docs/access?context=visa-spoke&family=xanadu&ft:locale=en-US) : Updated the following Visa Spoke actions to align with Visa Resolve Online (VROL) release 25.1 revision changes: * Submit Fraud Report Request Builder * Look up Fraud Report Details Response Parser * Look up Dispute Response Details Response Parser * Look up Dispute Details Response Parser * Submit Dispute Questionnaire | | Yokohama | [Visa Resolve Online (VROL) version 25.2 updates](https://www.servicenow.com/docs/access?context=visa-spoke&family=yokohama&ft:locale=en-US) : Updated the following Visa Spoke actions to align with Visa Resolve Online (VROL) release 25.2 revision changes: * Submit Dispute Questionnaire * Hypersearch Request Builder * Hypersearch Response Parser * Create Dispute Pre-Arbitration Request Builder * Create Dispute Pre-Arbitration Response Parser * Look up Dispute Response Details Request Builder * Look up Dispute Response Details Response Parser * Look up Dispute Pre-Arbitration Response Details Request Builder * Look up Dispute Pre-Arbitration Response Details Response Parser * Look up Dispute Pre-Arbitration Details Request Builder * Look up Dispute Pre-Arbitration Details Response Parser * Look up Dispute Details Request Builder * Look up Dispute Details Response Parser [Visa Resolve Online (VROL) version 25.1 updates](https://www.servicenow.com/docs/access?context=visa-spoke&family=yokohama&ft:locale=en-US) : Updated the following Visa Spoke actions to align with Visa Resolve Online (VROL) release 25.1 revision changes: * Submit Fraud Report Request Builder * Look up Fraud Report Details Response Parser * Look up Dispute Response Details Response Parser * Look up Dispute Details Response Parser * Submit Dispute Questionnaire | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Visa Resolve Online (VROL) version 25.2 updates](https://www.servicenow.com/docs/access?context=visa-spoke&family=zurich&ft:locale=en-US) : Updated the following Visa Spoke actions to align with Visa Resolve Online (VROL) release 25.2 revision changes: * Submit Dispute Questionnaire * Hypersearch Request Builder * Hypersearch Response Parser * Create Dispute Pre-Arbitration Request Builder * Create Dispute Pre-Arbitration Response Parser * Look up Dispute Response Details Request Builder * Look up Dispute Response Details Response Parser * Look up Dispute Pre-Arbitration Response Details Request Builder * Look up Dispute Pre-Arbitration Response Details Response Parser * Look up Dispute Pre-Arbitration Details Request Builder * Look up Dispute Pre-Arbitration Details Response Parser * Look up Dispute Details Request Builder * Look up Dispute Details Response Parser In addition, the Look up Dispute Details, Look up Dispute Response Details, Look up Dispute Pre-Arbitration Details, and Look up Dispute Pre-Arbitration Response Details actions now return a Dispute Intelligence object in their output. Dispute Intelligence includes an AI-generated Probability of Success score for the dispute, along with a ranked list of key factors influencing that score, so a consuming app can incorporate Visa's own win-likelihood assessment into its dispute-handling decisions. | [ ] ## Removed Between your current release family and Zurich, some Visa Spoke features or functionality were removed. {#dfrn3-visaspoke-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Visa Spoke features or functionality were deprecated. {#dfrn3-visaspoke-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Visa Spoke. {#dfrn3-visaspoke-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | Install ServiceNow Otto for FSO by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | Activation information : Install Visa Spoke by requesting it from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Visa Spoke is available in ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Visa Spoke by requesting it from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Visa Spoke is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Visa Spoke we have noted them here. {#dfrn3-visaspoke-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Visa Spoke we have noted them here. {#dfrn3-visaspoke-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Visa Spoke, such as specific requirements or compliance levels. {#dfrn3-visaspoke-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | [ ] ## Localization information If there are specific localization considerations for Visa Spoke we have noted them here. {#dfrn3-visaspoke-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Visa Spoke we have noted them here. {#dfrn3-visaspoke-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | * Use the Visa Spoke to manage card disputes with Visa Resolve Online (VROL). * Leverage Visa Spoke actions, to perform transaction inquiry, order insight digital, collaborate with merchants, and perform other dispute events with enhanced security. See [Visa Spoke](https://www.servicenow.com/docs/access?context=visa-spoke&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * Manage card disputes with Visa Resolve Online (VROL) and card-on-file payments with the Visa Stop Payment Service (VSPS) API suite using Visa Spoke. * Accept and close dispute items in a queue with Visa Spoke actions. * Download images from an endpoint using Visa Spoke actions. * Handle card operations and dispute resolution services with Visa Spoke actions. See [Visa Spoke](https://www.servicenow.com/docs/access?context=visa-spoke&family=yokohama&ft:locale=en-US) for more information. | | Zurich | Apply Visa Resolve Online (VROL) release 25.2 revision changes to some Visa Spoke actions. See [Visa Spoke](https://www.servicenow.com/docs/access?context=visa-spoke&family=zurich&ft:locale=en-US) for more information. | [ ]