--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Walk-up Experience release notes for upgrades from Xanadu to Zurich # Combined Walk-up Experience release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Walk-up Experience release notes for upgrades from Xanadu to Zurich This consolidated release notes document provides ServiceNow customers with a comprehensive view of the Walk-up Experience updates from the Xanadu release through to Zurich. It is designed to help you prepare for your upgrade by summarizing new features, changes, removals, deprecations, activation steps, and important considerations across these releases. Show full answer Show less Notably, most releases between Xanadu and Zurich recorded no updates for Walk-up Experience, except for Zurich, which introduced key changes primarily related to the user interface theme. ## Key Features and Changes in Zurich * **Coral Theme:** Zurich introduces the Coral theme as the new default for portals, web, and mobile experiences when using Next Experience or Core UI. This theme offers a fresh, brand-neutral visual style that enhances the user interface. * **Dark Theme Option:** Alongside Coral, a dark theme option is now available for web and mobile experiences. This supports improved readability and reduced eye strain for end users. ## Activation and Requirements The Walk-up Experience is activated via the Walk-up Experience plugin (com.snc.walkup) on the ServiceNow AI Platform. Customers should ensure this plugin is activated to utilize Walk-up Experience features post-upgrade. There are no new additional system or browser requirements introduced from Xanadu to Zurich for Walk-up Experience. ## Accessibility and Localization The dark theme option included in the Coral theme supports accessibility by helping alleviate eye strain and improving readability. No other specific accessibility or localization changes were introduced. ## Upgrade Preparation Before upgrading to Zurich, review and complete any pre- and post-upgrade tasks relevant to Walk-up Experience, with special attention to activation of the plugin and theme transition. ## Summary of Other Releases * Xanadu and Yokohama releases had no updates, removals, or deprecations related to Walk-up Experience. * No features or functionality were removed or deprecated in the Zurich release. Overall, the Zurich release primarily enhances the user experience through updated theming options, while maintaining stability and compatibility with previous Walk-up Experience functionality. Consolidated page of all release notes for Walk-up Experience from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Walk-up Experience release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Walk-up Experience to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-walkupexperience-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Walk-up Experience. {#dfrn3-walkupexperience-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Walk-up Experience features. {#dfrn3-walkupexperience-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | [ ] ## Removed Between your current release family and Zurich, some Walk-up Experience features or functionality were removed. {#dfrn3-walkupexperience-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Walk-up Experience features or functionality were deprecated. {#dfrn3-walkupexperience-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Walk-up Experience. {#dfrn3-walkupexperience-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Activation information : Walk-up Experience is a ServiceNow AI Platform feature that is available with activation of the Walk-up Experience plugin (com.snc.walkup). For details, see [Activate](https://www.servicenow.com/docs/access?context=activate-walkup-experience&family=zurich&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Walk-up Experience we have noted them here. {#dfrn3-walkupexperience-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Walk-up Experience we have noted them here. {#dfrn3-walkupexperience-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Walk-up Experience, such as specific requirements or compliance levels. {#dfrn3-walkupexperience-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | [ ] ## Localization information If there are specific localization considerations for Walk-up Experience we have noted them here. {#dfrn3-walkupexperience-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Walk-up Experience we have noted them here. {#dfrn3-walkupexperience-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Coral is the new default theme for Next Experience and Core UI, offering a more modern experience. See [Walk-up Experience](https://www.servicenow.com/docs/access?context=walkup-experience-landing-page&family=zurich&ft:locale=en-US) for more information. | [ ]