--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Workspace release notes for upgrades from Xanadu to Zurich # Combined Workspace release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Workspace Release Notes for Upgrades from Xanadu to Zurich This consolidated release note page provides ServiceNow customers with a comprehensive summary of updates, new features, changes, and important upgrade information for Workspace across release families from Xanadu through Zurich. It is designed to assist customers in preparing for and executing their upgrades smoothly by highlighting key enhancements and any relevant system requirements or activation details. Show full answer Show less ## New Features * **International Character Support for Email Addresses (Xanadu)** -- Enables entry of international characters in email addresses compliant with RFC6530 standards, configurable via system property. * **Email Client Plugin System Properties (Xanadu)** -- Updated properties available for the email client plugin to support the latest Tiny MCE v6 functionality, improving agent email interactions. * **Tags for Activity Stream Records (Xanadu)** -- Administrators can enable, add, customize, and edit tags to categorize and filter Activity Stream records, enhancing record management and visibility. * **Reference Searches with Queries (Xanadu)** -- Supports applying pre-filtered and removable query parameters to reference lists, helping users find relevant data more efficiently. * **Client Scripts for Field Decorators (Xanadu)** -- Field decorators can now be added to field types through client scripts, enabling enhanced UI customization. * **Pre-filter Records on Multi-record Associator (Xanadu)** -- Allows pre-filtering of records using typeahead and scripts to streamline record association. * **Response Template Keyboard Shortcut (Xanadu)** -- Agents can insert response templates into email bodies using the /r shortcut followed by a keyword, boosting productivity. * **Configurable Response Templates (Xanadu)** -- Response templates for email composer can be enabled or disabled through a system property, offering flexibility in agent workflows. ## Changes, Removals, and Deprecations No updates, removals, or deprecations to Workspace features were recorded across the Xanadu, Yokohama, or Zurich releases. ## Activation and Requirements * **Activation** -- Workspace is a ServiceNow AI Platform feature active by default since Xanadu. * **Browser Support (Yokohama)** -- Workspace does not support mobile devices, Internet Explorer, or legacy Microsoft Edge. Supported browsers include Microsoft Edge-Chromium and others listed in ServiceNow browser support documentation. ## Accessibility **Screen Summarization (Yokohama)** -- Provides AI-generated summaries of Workspace pages to assist visually impaired and low-vision users. These summaries can be read aloud via screen readers, reducing navigation and comprehension time. The feature can be installed upon request from the ServiceNow Store. ## Highlights * **Xanadu Highlights** -- Enhanced flexibility in adding international characters and editing email recipient fields, improved error messaging for email addresses, Activity Stream record filtering with tags, and enhanced reference search capabilities. * **Yokohama Highlights** -- Improved form templates with larger cards and sorting/favorites, collapsible content in email templates, enhanced knowledge base link displays, updated email composer features, advanced list capabilities with infinite scroll and live updates, and role-based access control for Activity Stream tables. * **Zurich Highlights** -- No new highlight updates. ServiceNow customers upgrading Workspace to Zurich can expect improved email handling, enhanced Activity Stream management, and accessibility enhancements introduced in earlier releases, along with consistent activation and browser support guidelines to ensure a seamless upgrade experience. Consolidated page of all release notes for Workspace from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Workspace release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Workspace to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-workspace-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Workspace. {#dfrn3-workspace-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | International characters supported in email addresses : Enter international characters for email addresses without running into errors. : Enable international characters for your users according to RFC6530 standards or disable them by changing a system property and performing additional configurations. [Email client plugin system properties](https://www.servicenow.com/docs/access?context=r_AvailableSystemProperties&family=xanadu&ft:locale=en-US) : Ensure your agents leverage the latest functionality in the email client by using updated plugin (glide.ui.email.composer.enabled_plugins) and toolbar (glide.ui.email.composer.toolbar) system properties offered by default for Tiny MCE v6. [Tags for Activity Stream records](https://www.servicenow.com/docs/access?context=tags-activity-stream-agent&family=xanadu&ft:locale=en-US) : Use tags to categorize and filter records shown in the Activity Stream. : As admins, you can enable, add, customize, and edit tags for your users' Activity Stream records. Reference searches with queries : Help users access relevant reference search results by applying pre-filtered and removable query parameters to reference lists. These query parameters act as an addition to fixed queries that cannot be removed by end users. Client scripts for field decorators : Add field decorators to field types using client scripts. Pre-filter records on the multi-record associator : Pre-filter records with typeahead on the multi-record associator using scripts. [Use a keyboard shortcut to insert response templates](https://www.servicenow.com/docs/access?context=add-response-templates-shortcut&family=xanadu&ft:locale=en-US) : Enter the keyboard shortcut /r and a keyword to insert a response template directly into an email body. [Configure response templates for email composer](https://www.servicenow.com/docs/access?context=configure-response-templates&family=xanadu&ft:locale=en-US) : You can enable or disable response templates for agents with a system property. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Workspace features. {#dfrn3-workspace-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Workspace features or functionality were removed. {#dfrn3-workspace-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Workspace features or functionality were deprecated. {#dfrn3-workspace-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Workspace. {#dfrn3-workspace-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | Workspace is a ServiceNow AI Platform feature that is active by default. | | Yokohama | Activation information : Workspace is a ServiceNow AI Platform feature that is active by default. | | Zurich | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Workspace we have noted them here. {#dfrn3-workspace-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Workspace we have noted them here. {#dfrn3-workspace-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Browser requirements : Workspace doesn't support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge-Chromium or one of the other supported browsers that are listed in [Browser support](https://www.servicenow.com/docs/access?context=browser-support&family=yokohama&ft:locale=en-US). | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Workspace, such as specific requirements or compliance levels. {#dfrn3-workspace-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Accessibility information : [Screen Summarization](https://www.servicenow.com/docs/access?context=use-screen-summarization&family=yokohama&ft:locale=en-US) : Screen Summarization is a feature that supports visually impaired and low-vision users by providing AI-generated summaries of workspace pages and their sections. The summaries can be read aloud with a screen reader to help reduce navigation and comprehension time.Install Screen Summarization by requesting it from the ServiceNow® Store. Visit the [ServiceNow® Store](https://store.servicenow.com/store) to view all the available apps and information about submitting requests to the store. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Workspace we have noted them here. {#dfrn3-workspace-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Workspace we have noted them here. {#dfrn3-workspace-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | * Add email addresses to recipient fields with more flexibility, including the ability to use international characters, edit email recipient pills, and view concise error messages for invalid or blocked addresses. * Categorize and filter records in the Activity Stream. * Help users access relevant reference search results by applying pre-filtered and removable query parameters to reference lists. See [Workspace UI](https://www.servicenow.com/docs/access?context=workspace-landing-page&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * Navigate form templates with larger cards, sorting preferences, and favorites. * Add collapsible content to email templates and attach a display to knowledge base links. * Leverage the latest workspace features for email composer in the Core UI. * Use lists that have additional condition builder fields, infinite scroll, live updates, and saved temporary lists. * Provide role-based access control for viewing and editing tables in the Activity stream. See [Workspace UI](https://www.servicenow.com/docs/access?context=workspace-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | No updates for this release. | [ ]