Combined Adoption Services release notes for upgrades from Yokohama to Zurich

zurich Combined Product Files

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zurich

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zurich Combined Product Files

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Combined Adoption Services release notes for upgrades from Yokohama to Zurich

Release version: Zurich

Updated July 20, 2026

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Summary of Combined Adoption Services Release Notes for Upgrades from Yokohama to Zurich

This consolidated release notes page provides ServiceNow customers with essential information about Adoption Services upgrades from the Yokohama release to the Zurich release. It summarizes new features, changes, deprecations, removals, and other critical upgrade considerations to help you prepare and execute a smooth transition.

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Key Features

Yokohama Release Enhancements:
- Guided Setup: App owners can create additional tasks under Guided Setup using page macroponent, and admins can access and execute these tasks. New steps can be added to ongoing guided setups during the Playbook Experience.
- Task Assignment: Admins can assign and transfer Guided Setup tasks to relevant users and set steps as mandatory by disabling the skip action. Guided Setup player or builder can be run multiple times with a multi-run feature.
- Help Center: "What's New" navigation is available across all experiences, including Core UI, with configuration support on classic and custom pages (not supported for non-Polaris users).
- Embedded Help: Allows importing non-English content without overwriting previously uploaded language content.
- Guided Tours: Ability to create, edit, or delete Guided Tours from any scoped application, including the ServiceNow AI Platform.
Zurich Release: No new features or changes were introduced in Adoption Services for this release.

Changes

The Yokohama release introduced several usability improvements in Guided Setup, Help Center, Embedded Help, and Guided Tours, enhancing task management, multilingual support, and user experience. No changes were made in Zurich.

Deprecations and Removals

No features or functionalities were deprecated or removed in either the Yokohama or Zurich releases.

Activation and Requirements

Activation: Adoption Services is included by default as part of the ServiceNow AI Platform plugins; no manual activation is needed.
Additional Requirements, Browser, Accessibility, and Localization: There were no updates or changes noted for these areas in either release.

Highlights for Customers

Execute Guided Setup tasks in every domain using appropriate roles.
Experience Guided Tours in both dark and light UI themes and launch them from any scoped application.
Leverage the enhanced Help Center UI with the "What's New" feature for improved user guidance.
Benefit from the ability to run Guided Setup multiple times to fit complex or iterative setup processes.

This information enables ServiceNow customers to understand the enhancements available up to Zurich, plan necessary configuration or role assignments, and utilize the improved user assistance tools to maximize Adoption Services effectiveness.

Consolidated page of all release notes for Adoption Services from Yokohama to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Adoption Services release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Adoption Services to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for Adoption Services.


Release	Release notes
Yokohama	Guided Setup Create additional tasks under Guided Setup using page macroponent as an app owner. You can also access and execute these tasks with an admin role. Add new steps to guided setups in progress during Playbook Experience.
Zurich	No updates for this release.

Changes

Between your current release family and Zurich, some changes were made to existing Adoption Services features.


Release	Release notes
Yokohama	Guided Setup Assign and transfer Guided Setup tasks to relevant users, for execution. This capability requires admin roles. Set Guided Setup steps as mandatory by disabling the skip action. You can now run the Guided Setup player or builder multiple times. Select the multi-run feature while you’re configuring and executing the tasks multiple times. Help Center Navigate to What's New within the Help Center panel across all experiences, including Core UI. Starting in the Yokohama release, configuration support for this new feature is available in classic and custom pages. This feature isn’t supported for non-Polaris users. Embedded Help Import non-English content without overriding the last uploaded language content. Guided Tours Create, edit, or delete Guided Tours from any scoped application including ServiceNow AI Platform.
Zurich	No updates for this release.

Removed

Between your current release family and Zurich, some Adoption Services features or functionality were removed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Adoption Services features or functionality were deprecated.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate Adoption Services.


Release	Release notes
Yokohama	Adoption Services is a ServiceNow AI Platform feature that is provided with the plugins, by default. You don’t need to activate this feature.
Zurich	No updates for this release.

Additional requirements

If any additional requirements were introduced or changed for Adoption Services we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Adoption Services we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Adoption Services, such as specific requirements or compliance levels.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Localization information

If there are specific localization considerations for Adoption Services we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Adoption Services we have noted them here.


Release	Release notes
Yokohama	Execute Guided Setup in every domain, with guided setup player roles. Experience the Guided Tours in dark and light themes. Execute Guided Tours from any scoped application route. Explore the What's New feature that's available in Help Center for all experiences. Use the new Help Center UI features that provide a more enhanced experience. Explore the enhanced Guided Setup that support running it multiple times. See Adoption services for more information.
Zurich	No updates for this release.