Combined Advanced AI Search Management Tools release notes for upgrades from Yokohama to Zurich

zurich Combined Product Files

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zurich Combined Product Files

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Combined Advanced AI Search Management Tools release notes for upgrades from Yokohama to Zurich

Release version: Zurich

Updated July 20, 2026

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Summary of Combined Advanced AI Search Management Tools Release Notes for Upgrades from Yokohama to Zurich

This consolidated release notes document covers the updates and information for Advanced AI Search Management Tools across ServiceNow releases from Yokohama to Zurich. It is designed to help ServiceNow customers prepare for their upgrade by summarizing new features, changes, and important upgrade tasks relevant to these releases.

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The document highlights that some releases had no updates, and it provides a clear view of enhancements, dashboard improvements, and activation requirements to streamline your upgrade process.

Key Features

AI Search Analytics Dashboard Enhancements: Introduced in Yokohama Patch 6 and further refined through Zurich releases, the dashboard now supports:
- Interactive filters for analyzing search application performance, including Recommended Actions and Mobile Platform search applications.
- Extended date range filters enabling analysis of search trends up to the last 180 days (previously 90 days).
- Refreshed visual interface for clearer presentation of performance metrics, trends, and charts, improving the analyst experience.

Upgrade and Activation Guidance

Pre- and Post-Upgrade Tasks: Customers should review and complete necessary upgrade tasks to ensure smooth transition to Zurich.
Activation: Advanced AI Search Management Tools must be installed via the ServiceNow Store for both Yokohama and Zurich releases.
Additional Requirements: The User Experience Analytics API application is required and must be installed from the ServiceNow Store to use Advanced AI Search Management Tools effectively.

Changes and Removed Features

Performance metrics and dashboard visualizations were refreshed for an improved user interface in Yokohama Patch 11 and Zurich Patch 4.
Date range filters were extended from 90 to 180 days starting in Yokohama Patch 6 and continued in Zurich Patch 1.
No features or functionalities were deprecated or removed between Yokohama and Zurich releases, ensuring continuity.

Additional Information

No new browser, accessibility, or localization requirements were introduced in these releases.
Where no updates were applicable for a release, clear notes were provided to maintain transparency.

Practical Benefits for ServiceNow Customers

By upgrading to Zurich, customers gain enhanced analytics capabilities for better visibility into search application performance over longer periods and across platforms, including mobile. The refreshed dashboard UI simplifies monitoring and decision-making. The requirement to install supporting API applications ensures integrated and comprehensive data analysis. Together, these improvements enable administrators and analysts to optimize search-related actions and user experience effectively.

Consolidated page of all release notes for Advanced AI Search Management Tools from Yokohama to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Advanced AI Search Management Tools release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Advanced AI Search Management Tools to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for Advanced AI Search Management Tools.


Release	Release notes
Yokohama	Yokohama Patch 11 AI Search Analytics analytics dashboard The Search application interactive filter now allows analysts to review performance metrics and trends for search applications used in Recommended Actions. Yokohama Patch 6 AI Search Analytics analytics dashboard The Search application interactive filter now allows analysts to review performance metrics and trends for the Mobile Platform search application.
Zurich	Zurich Patch 4 AI Search Analytics analytics dashboard The Search application interactive filter now allows analysts to review performance metrics and trends for search applications used in Recommended Actions. Zurich Patch 1 AI Search Analytics analytics dashboard The Search application interactive filter now allows analysts to review performance metrics and trends for the Mobile Platform search application.

Changes

Between your current release family and Zurich, some changes were made to existing Advanced AI Search Management Tools features.


Release	Release notes
Yokohama	Yokohama Patch 11 AI Search Analytics analytics dashboard The performance metrics, trends, and charts for this dashboard have been refreshed to offer a cleaner visual experience. Yokohama Patch 6 AI Search Analytics analytics dashboard The Date range interactive filter now enables you to access data from the last 180 days, rather than the last 90 days.
Zurich	Zurich Patch 4 AI Search Analytics analytics dashboard The performance metrics, trends, and charts for this dashboard have been refreshed to offer a cleaner visual experience. Zurich Patch 1 AI Search Analytics analytics dashboard The Date range interactive filter now enables you to access data from the last 180 days, rather than the last 90 days.

Removed

Between your current release family and Zurich, some Advanced AI Search Management Tools features or functionality were removed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Advanced AI Search Management Tools features or functionality were deprecated.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate Advanced AI Search Management Tools.


Release	Release notes
Yokohama	Install Advanced AI Search Management Tools by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Zurich	Install Advanced AI Search Management Tools by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Additional requirements

If any additional requirements were introduced or changed for Advanced AI Search Management Tools we have noted them here.


Release	Release notes
Yokohama	You must have the User Experience Analytics API application installed from the ServiceNow Store to use Advanced AI Search Management Tools.
Zurich	You must have the User Experience Analytics API application installed from the ServiceNow Store to use Advanced AI Search Management Tools.

Browser requirements

If any specific browser requirements were introduced or changed for Advanced AI Search Management Tools we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Advanced AI Search Management Tools, such as specific requirements or compliance levels.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Localization information

If there are specific localization considerations for Advanced AI Search Management Tools we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Advanced AI Search Management Tools we have noted them here.


Release	Release notes
Yokohama	Yokohama Patch 11 Review performance metrics and trends more easily with an updated and refreshed dashboard UI. Analyze performance metrics and trends for search applications used in Recommended Actions. Yokohama Patch 6 Analyze search trends from the preceding six months using the AI Search Analytics dashboard's Date range interactive filter. Understand your mobile search traffic with support for the Mobile Platform search application in the AI Search Analytics dashboard's Search application interactive filter. See Advanced AI Search Management Tools for more information.
Zurich	Zurich Patch 4 Review performance metrics and trends more easily with an updated and refreshed dashboard UI. Analyze performance metrics and trends for search applications used in Recommended Actions. Zurich Patch 1 Analyze search trends from the preceding six months using the AI Search Analytics dashboard's Date range interactive filter. Understand your mobile search traffic with support for the Mobile Platform search application in the AI Search Analytics dashboard's Search application interactive filter. See Advanced AI Search Management Tools for more information.