--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined AI Analytics release notes for upgrades from Yokohama to Zurich # Combined AI Analytics release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined AI Analytics Release Notes for Upgrades from Yokohama to Zurich This consolidated release notes page provides a comprehensive summary of all updates, new features, changes, and important upgrade information for AI Analytics from the Yokohama release to Zurich. It is designed to help ServiceNow customers prepare for their upgrade by clearly outlining what has changed or remained the same across these releases. Show full answer Show less ## Important Upgrade Information * **Yokohama:** AI Analytics is installed or updated automatically when any Now Assist application is installed or updated. If installation issues arise, customers should consult the relevant knowledge articles or open a Support case. * **Zurich:** No changes or updates to upgrade procedures were introduced. ## New Features * **Yokohama:** Introduced several key AI Analytics capabilities including: * **Usage and Adoption:** Monitor key indicators of Now Assist implementation adoption. * **Custom Skill Details:** View performance metrics of custom skills via a predefined dashboard. * **AI Guardian Analytics:** Track performance of AI Guardian guardrails. * **User Search Analyzer:** Gain insights into search performance within Now Assist self-service experiences like Virtual Agent. * **Now Assist Context Menu Analytics:** Monitor usage and performance of context menu actions. * **Now Assist Value Insights:** Estimate efficiency and productivity gains enabled by Now Assist. * **Zurich:** No new features were added. ## Changes * **Yokohama:** The dashboard previously named *Overall Health* was renamed to *Usage and Adoption*, now including more comprehensive usage indicators. * **Zurich:** No changes were introduced. ## Removed and Deprecated Features There were no removals or deprecations of AI Analytics features between Yokohama and Zurich releases. ## Activation and Additional Requirements * **Activation:** AI Analytics features activate upon enabling any Now Assist plugin from the ServiceNow Store. * **Additional Requirements:** No new requirements were introduced in either release. ## Browser and Accessibility Support * **Browser:** AI Analytics supports major browsers such as Google Chrome and Microsoft Edge. * **Accessibility and Localization:** No updates or changes were noted in accessibility compliance or localization support. ## Practical Benefits for ServiceNow Customers Upgrading AI Analytics from Yokohama to Zurich ensures continued access to critical analytics features for monitoring Now Assist usage, adoption, and performance, helping organizations measure productivity gains and identify improvement areas. Zurich does not introduce new features or changes, allowing customers to maintain a stable and consistent AI Analytics environment. Consolidated page of all release notes for AI Analytics from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family AI Analytics release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading AI Analytics to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-aianalytics-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | Upgrade information : AI Analytics is installed and updated when you install or update any Now Assist application. If you have issues installing or updating applications, see this [knowledge article](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1637452) for steps that may address your issue. Otherwise, you can make a Support case. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for AI Analytics. {#dfrn3-aianalytics-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | [Usage and adoption](https://www.servicenow.com/docs/access?context=usage-and-adoption&family=yokohama&ft:locale=en-US) : Monitor key usage and adoption indicators of your Now Assist implementation. [Custom skill details](https://www.servicenow.com/docs/access?context=custom-skill-details&family=yokohama&ft:locale=en-US) : View usage and performance indicators of custom skills from the predefined custom skills dashboard page. [AI Guardian analytics](https://www.servicenow.com/docs/access?context=now-assist-guardian-analytics&family=yokohama&ft:locale=en-US) : Monitor the performance of guardrails enabled through AI Guardian. [User search analyzer](https://www.servicenow.com/docs/access?context=user-search-analyser&family=yokohama&ft:locale=en-US) : Gain insights into the search performance in Now Assist self-service experiences like Now Assist in Virtual Agent. [Now Assist context menu analytics](https://www.servicenow.com/docs/access?context=now-assist-context-menu-analytics&family=yokohama&ft:locale=en-US). : Monitor the usage and performance of Now Assist context menu actions. [Now Assist value insights](https://www.servicenow.com/docs/access?context=now-assist-value-insights&family=yokohama&ft:locale=en-US) : Track the estimated efficiency and productivity gains enabled through Now Assist. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing AI Analytics features. {#dfrn3-aianalytics-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | Overall health : The Overall health dashboard page has been renamed to Usage and Adoption. The new page includes more indicators on usage and adoption of Now Assist. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some AI Analytics features or functionality were removed. {#dfrn3-aianalytics-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some AI Analytics features or functionality were deprecated. {#dfrn3-aianalytics-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate AI Analytics. {#dfrn3-aianalytics-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : AI Analytics features are available with activation of any Now Assist plugin from the ServiceNow Store. For more information, see [Install Now Assist plugins](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&family=yokohama&ft:locale=en-US). | | Zurich | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for AI Analytics we have noted them here. {#dfrn3-aianalytics-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for AI Analytics we have noted them here. {#dfrn3-aianalytics-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | Browser requirements : AI Analytics supports various browsers, including Google Chrome and Microsoft Edge. For more information, see [Browser support](https://www.servicenow.com/docs/access?context=browser-support&family=yokohama&ft:locale=en-US). | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for AI Analytics, such as specific requirements or compliance levels. {#dfrn3-aianalytics-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for AI Analytics we have noted them here. {#dfrn3-aianalytics-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for AI Analytics we have noted them here. {#dfrn3-aianalytics-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | * Track the usage and adoption of your Now Assist implementation. * Monitor the performance of guardrails enabled through AI Guardian. * Gain insights into the search performance in Now Assist self-service experiences. * Track the estimated efficiency and productivity gains enabled through Now Assist. See [Analyzing Now Assist performance](https://www.servicenow.com/docs/access?context=now-assist-analytics&family=yokohama&ft:locale=en-US) for more information. | | Zurich | No updates for this release. | [ ]