Combined AIOps LEAP release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated July 20, 2026
  • 4 minutes to read
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    Summary of Combined AIOps LEAP Release Notes for Upgrades from Yokohama to Zurich

    This consolidated release notes document assists ServiceNow customers in preparing for their upgrade of AIOps LEAP from Yokohama to Zurich. It summarizes new features, changes, activation steps, dependencies, and other relevant upgrade information across the releases. The goal is to help customers understand what enhancements and modifications to expect and how to activate and use AIOps LEAP effectively after upgrading.

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    Key Features

    • Incident Clustering and Summaries (Yokohama): Automatically groups IT incidents using historical data and assignment groups to provide actionable resolutions and consolidate knowledge for improved decision-making.
    • Automation Opportunities (Yokohama): Utilizes the ServiceNow Group Action Framework (GAF) plugin to analyze incidents and identify clusters that represent automation opportunities, facilitating the generation of resolution steps for future similar incidents.
    • Automation Recommendations and Playbook Generation (Yokohama): Detects frequent issues, recommends automation, and creates detailed playbooks and knowledge bases that document resolution workflows to enhance collaboration and operational efficiency.
    • Expanded AI Model Support (Zurich): Introduces new third-party AI providers—Google Gemini and AWS Claude—available alongside Now LLM Service and Azure OpenAI for Now Assist skills and AI agents, broadening AI capabilities within AIOps LEAP.

    Changes, Removed, and Deprecated Features

    There are no reported changes, removals, or deprecations in AIOps LEAP features between Yokohama and Zurich releases.

    Activation and Installation

    • Yokohama: Install AIOps LEAP by requesting it from the ServiceNow Store. Activate via the Workspaces interface (select AIOps LEAP, then Now Assist Admin Workspace) or through the Now Assist Admin navigation panel under ITOM.
    • Zurich: Install by requesting Now Assist for ITOM from the ServiceNow Store. Activation procedures remain consistent with Yokohama.

    Dependencies and Requirements

    • Yokohama: Requires Now Assist for Platform and optionally Now Assist for Creator.
    • Zurich: Now Assist for Creator installation is required to enable playbook generation features.
    • Browser and Accessibility: No new browser requirements or accessibility updates were introduced in either release.

    Highlighted Enhancements

    • Yokohama: Features to pin automation opportunities, customize filters and columns, quickly resolve incidents using published LEAP playbooks, and utilize dashboards for performance tracking.
    • Zurich: Adds support for Google Gemini, Azure OpenAI, and Anthropic large language models (LLMs) alongside existing Now LLM Service within AIOps LEAP, enhancing AI-driven automation capabilities.

    Practical Benefits for ServiceNow Customers

    By upgrading to Zurich, customers gain expanded AI provider options to improve automation intelligence and maintain robust incident clustering and playbook generation capabilities introduced in Yokohama. The consistent activation methods and clear dependency requirements simplify upgrade planning and execution. These features collectively help optimize IT operations through smarter incident management, enhanced automation recommendations, and accelerated resolution workflows.

    Consolidated page of all release notes for AIOps LEAP from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family AIOps LEAP release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading AIOps LEAP to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for AIOps LEAP.

    Release Release notes

    Yokohama
    Incident clustering and comprehensive summaries
    AIOps LEAP smartly categorizes IT incidents based on short descriptions and assignment groups. It uses historical data to get a deeper understanding of issues and summarizes them into actionable resolutions. AIOps LEAP consolidates information from different incidents to help with decision making and serves as a repository of knowledge.
    Group incidents to create automation opportunities
    AIOps LEAP uses the ServiceNow® GAF (Group Action Framework) plugin to organize and group incidents based on specific parameters. These groups are clusters or automation opportunities. They are created by analyzing incident data such as work notes and resolution notes. AIOps LEAP uses these automation opportunities to generate resolution steps to help solve similar future incidents.
    Automation recommendations and playbook generation

    AIOps LEAP identifies frequent issues and offers automation recommendations to address them. It streamlines and optimizes operational processes by creating actionable playbooks based on historical data and resolution workflows. Additionally, it builds a knowledge base by documenting workflows and solutions through detailed resolution steps, enabling further analysis, learning, and continuous improvement. These resolution steps can be shared across teams to facilitate collaboration and enhance operational efficiency, even without formal playbook creation. Thus, automated playbook generation is a valuable output of the AIOps LEAP platform.

    Zurich
    New third-party AI model provider options available for all Now Assist applications
    Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI.

    Changes

    Between your current release family and Zurich, some changes were made to existing AIOps LEAP features.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some AIOps LEAP features or functionality were removed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some AIOps LEAP features or functionality were deprecated.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate AIOps LEAP.

    Release Release notes

    Yokohama

    Install AIOps LEAP by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Use one of the following steps to activate AIOps LEAP.
    Table 1. Activate AIOps LEAP
    Activate from Steps
    Workspaces
    1. Select Workspaces on top, select AIOps LEAP.
    2. Select Now Assist Admin Workspace, select Activate.
    Now Assist Admin
    1. Select Admin > Now Assist Admin > Now Assist Skills
    2. In the navigation pane, select ITOM.
    3. Select Activate AIOps LEAP.

    Zurich

    Install AIOps LEAP by requesting Now Assist for ITOM from the ServiceNow Store.

    Additional requirements

    If any additional requirements were introduced or changed for AIOps LEAP we have noted them here.

    Release Release notes

    Yokohama
    You should have the following dependencies installed:
    • Now Assist for Platform
    • Now Assist for Creator (optional)

    Zurich

    You should have Now Assist for Creator installed to generate playbooks.

    Browser requirements

    If any specific browser requirements were introduced or changed for AIOps LEAP we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for AIOps LEAP, such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    Localization information

    If there are specific localization considerations for AIOps LEAP we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for AIOps LEAP we have noted them here.

    Release Release notes

    Yokohama
    • Automation feedback and tracking for automation opportunities
    • Pin Automation Opportunities for ease of analysis
    • Customize filters for Automation Opportunities and published playbooks.
    • Customize columns on the Automation Opportunities and published playbooks pages.
    • Use published LEAP in SOW to resolve a new incident quickly.
    • Use a value dashboard for performance analysis and enhancement.

    See AIOps Learning Enhanced Automation Playbook (LEAP) for more information.

    Zurich

    Use Google Gemini, Azure OpenAI, and Anthropic LLM in AIOps LEAP in addition to Now LLM Service. See AIOps Learning Enhanced Automation Platform (LEAP) for more information.