--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined AI Skill Kit release notes for upgrades from Yokohama to Zurich # Combined AI Skill Kit release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 9 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined AI Skill Kit release notes for upgrades from Yokohama to Zurich This consolidated release note outlines important information for ServiceNow customers upgrading the AI Skill Kit from the Yokohama release family to Zurich. It covers new features, changes, activation instructions, and other relevant upgrade considerations to help you prepare and optimize your AI Skill Kit deployment. Show full answer Show less ## Important Upgrade Information * Before upgrading, review and update any customized UI actions or code related to Now Assist skills to ensure compatibility with new releases. * Refer to ServiceNow Knowledge Base articles for troubleshooting issues during upgrade. * Activation of Now Assist features requires enabling relevant plugins from the ServiceNow Store, covering various ServiceNow Otto and Now Assist applications. * The Next Experience UI Framework must be enabled to use the Now Assist panel. * Now Assist supports modern browsers like Google Chrome and Microsoft Edge; Internet Explorer is not supported. ## New Features Introduced Between Yokohama and Zurich * **Skill Deployment:** Deploy custom AI skills using UI Builder for streamlined configuration. * **Language Selection:** Choose the language for synthetic data generation. * **Ground Truth Support:** Use AI-assisted ground truth creation and labeling workflows with UI templates to improve data annotation accuracy. * **Data Handling:** Import datasets via CSV files; create and use custom data generators including multi-table synthetic data generation with referential integrity. * **Skill Customization:** Clone and modify ServiceNow Now Assist skills by editing prompts and changing AI service providers, then activate customized skills via the AI Admin Hub console. * **Tools Editor:** Visually add and manage tools within skills, including decision branching for conditional execution. * **Structured Output:** Enforce consistent AI response parsing with predefined JSON schemas to reduce ambiguity in workflows. * **Model Management:** Bring your own models, fine-tune them, and integrate with AI Control Tower for enhanced oversight and compliance. * **Expanded AI Providers:** Support for Google Gemini and AWS Claude added alongside existing providers like Now LLM Service and Azure OpenAI. * **Role Enhancements:** The admin role has been segmented into task-specific roles, including custom LLM admin roles for better role management. * **Security:** Configure access control lists (ACLs) to manage who can discover and trigger AI agents and agentic workflows, with options for dynamic or AI user behavior and scope of availability. * **Document Intelligence Integration:** Use Document Intelligence as a tool when creating skills. ## Changes to Existing Features * AI usage measurement has transitioned from a 365-day look-back model to a 365-day burn-down model resetting on the contract anniversary date, improving usage tracking accuracy. * Some Now Assist skills are enabled by default for new customers and previously unconfigured skills upon upgrade. * Tools management for Now Assist Skill Kit moved from the Prompt editor tab to the Tools editor tab for better usability. ## Removed and Deprecated Features No AI Skill Kit features or functionality have been removed or deprecated between Yokohama and Zurich releases. ## Activation and Licensing * AI Skill Kit and Now Assist features require activation of respective plugins available in the ServiceNow Store. * Multiple Now Assist plugins are available targeting different ServiceNow products and workflows, such as ITSM, HRSD, Customer Service, Security Incident Response, and more. ## Localization, Accessibility, and Browser Support * Dynamic Translation support is available for both Yokohama and Zurich releases. * Admins can enable optional voice input for Now Assist panels to support voice interaction. * Supported browsers include Google Chrome and Microsoft Edge; Internet Explorer is unsupported. ## What You Can Expect * Enhanced ability to create, customize, and deploy AI skills tailored to your business needs with improved tooling and workflow controls. * Better data generation and annotation capabilities to train and validate AI models effectively. * Expanded AI provider options and control over AI models for compliance and governance. * Improved usage tracking and role-based access control to maintain security and operational insight. * Simplified activation process through ServiceNow Store plugins to enable capabilities aligned with your ServiceNow environment. Consolidated page of all release notes for AI Skill Kit from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family AI Skill Kit release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading AI Skill Kit to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-aiskillkit-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | Upgrade information : If you customized UI actions or other items that are associated with Now Assist skills, ensure that your customized code is updated with the new skill releases. Otherwise, certain functions may not work as expected. If you run into issues when you're upgrading a Now Assist product, see [KB1637452: Issues and mitigation for Now Assist (Generative AI) Applications and Plugin updates](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1637452). You may need to log in to view the article. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for AI Skill Kit. {#dfrn3-aiskillkit-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | [New skill deployment option](https://www.servicenow.com/docs/access?context=configure-skill-settings&family=yokohama&ft:locale=en-US) : Deploy skills using UI Builder. [Choose a language for data generation](https://www.servicenow.com/docs/access?context=na-data-kit-generate-data&family=yokohama&ft:locale=en-US) : When you create synthetic data, you can select what language you want to receive the data in. [AI-assisted ground truth](https://www.servicenow.com/docs/access?context=add-ground-truth&family=yokohama&ft:locale=en-US) : Use AI to assist creating ground truth for your data. [Import data with a CSV file](https://www.servicenow.com/docs/access?context=add-dataset&family=yokohama&ft:locale=en-US) : Import data from a CSV file to create a dataset. [Create a custom data generator](https://www.servicenow.com/docs/access?context=create-custom-data-generator&family=yokohama&ft:locale=en-US) : Create and use a custom data generator to create synthetic data. [Customize ServiceNow skills in Now Assist Skill Kit to tailor skills to meet your specific business requirements.](https://www.servicenow.com/docs/access?context=clone-and-edit-servicenow-skill&family=yokohama&ft:locale=en-US) : Eligible skills provided in ServiceNow Now Assist applications can be cloned in Now Assist Skill Kit so that you can edit the prompt or change the AI service provider. Editing the prompt enables you to arrange the formatting and content of the large language model (LLM) response. After the skill is edited, activate the edited skill in the AI Admin Hub console to enable it. [Add and manage tools visually in the new Tools editor, including decision branching, to execute different tools for your skill.](https://www.servicenow.com/docs/access?context=add-a-tool&family=yokohama&ft:locale=en-US) : Adding decision branches between tools enables you to define the conditions that must be met for a tool to run. If no conditions are met, the default branch's step is executed. | | Zurich | [Labelling](https://www.servicenow.com/docs/access?context=nadk-labelling&family=zurich&ft:locale=en-US)Use labeling workflows to annotate UI templates : Use the labeling framework to create and manage ground truth data. Published data collections can now be turned into labeling projects. Each record becomes a task assigned to labelers who annotate using pre-configured UI templates [s](https://www.servicenow.com/docs/access?context=configure-skill-prompt&family=zurich&ft:locale=en-US)Structured output support for AI responses : Enables consistent parsing in agentic workflows and reduces ambiguity in downstream automation. [Use multi-table data generator](https://www.servicenow.com/docs/access?context=use-multi-table-data-generator&family=zurich&ft:locale=en-US)New multi-table synthetic data generation option : You can generate related records across multiple tables in a single operation. You no longer need to generate each table separately and manually link records. Define your table relationships, set the cardinality and AI Data Kit generates coherent, referentially linked records across all tables in one pass, with foreign key integrity maintained automatically. [Create a model](https://www.servicenow.com/docs/access?context=create-model&family=zurich&ft:locale=en-US)AI Control Tower integration with custom LLMs. : Improve oversight and compliance for AI deployments with formal approval flows for custom models. [AI Skill Kit roles](https://www.servicenow.com/docs/access?context=na-skill-kit-roles&family=zurich&ft:locale=en-US)Update to the abilities of the admin role : The sn_skill_builder.admin role is now broken into smaller, task-specific roles, including a custom LLM-specific admin role. [Create a model](https://www.servicenow.com/docs/access?context=create-model&family=zurich&ft:locale=en-US) : When you bring your own model you can keep data in your own environment and fine-tune it to meet your specific needs. [New third-party AI model provider options available for all AI applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US) : Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. [New skill deployment option](https://www.servicenow.com/docs/access?context=configure-skill-settings&family=zurich&ft:locale=en-US) : Deploy skills using UI Builder. [Choose a language for data generation](https://www.servicenow.com/docs/access?context=na-data-kit-generate-data&family=zurich&ft:locale=en-US) : When you create synthetic data, you can select what language you want to receive the data in. [AI-assisted ground truth](https://www.servicenow.com/docs/access?context=add-ground-truth&family=zurich&ft:locale=en-US) : Use AI to assist creating ground truth for your data. [Import data with a CSV file](https://www.servicenow.com/docs/access?context=add-dataset&family=zurich&ft:locale=en-US) : Import data from a CSV file to create a dataset. [Create a custom data generator](https://www.servicenow.com/docs/access?context=create-custom-data-generator&family=zurich&ft:locale=en-US) : Create and use a custom data generator to create synthetic data. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing AI Skill Kit features. {#dfrn3-aiskillkit-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=yokohama&ft:locale=en-US) : Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: Now Assist Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Some Now Assist skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=yokohama&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [Configure ACLs for AI agents and agentic workflows](https://www.servicenow.com/docs/access?context=aia-security-implementation&family=yokohama&ft:locale=en-US) : Configure the access control lists for who can discover and trigger AI agents and agentic workflows in their guided setups in AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to all authenticated users or publicly available. [Now Assist Skill Kit add tools function moved to Tool editor tab.](https://www.servicenow.com/docs/access?context=add-a-tool&family=yokohama&ft:locale=en-US) : The ability to add and edit tools for Now Assist Skill Kit previously appeared on the Prompt editor tab. It now appears on the Tool editor tab. | | Zurich | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). | [ ] ## Removed Between your current release family and Zurich, some AI Skill Kit features or functionality were removed. {#dfrn3-aiskillkit-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some AI Skill Kit features or functionality were deprecated. {#dfrn3-aiskillkit-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate AI Skill Kit. {#dfrn3-aiskillkit-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : Now Assist features are available with activation of any Now Assist plugin from the ServiceNow Store. The following plugins are available: * [ServiceNow Otto for Accounts Payable Operations (APO)](https://www.servicenow.com/docs/access?context=now-assist-apo&family=yokohama&ft:locale=en-US) * [Now Assist for App Engine](https://www.servicenow.com/docs/access?context=add-ai-to-custom-apps-with-now-assist-for-app-engine-enterprise&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Configuration Management Database (CMDB)](https://www.servicenow.com/docs/access?context=now-assist-landing-cmdb&family=yokohama&ft:locale=en-US) * [Now Assist for CWM](https://www.servicenow.com/docs/access?context=now-assist-for-cwm-landing&family=yokohama&ft:locale=en-US) * [Now Assist for Creator](https://www.servicenow.com/docs/access?context=now-assist-for-creator-landing&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Customer Service Management (CSM)](https://www.servicenow.com/docs/access?context=now-assist-csm&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Employee Experience](https://www.servicenow.com/docs/access?context=now-assisit-employee-exp&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/access?context=now-assist-ea&family=yokohama&ft:locale=en-US) * [Now Assist](https://www.servicenow.com/docs/access?context=now-assist-for-esg&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Field Service Management (FSM)](https://www.servicenow.com/docs/access?context=now-assist-fsm&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Financial Services Operations (FSO)](https://www.servicenow.com/docs/access?context=now-assist-for-financial-services-operations&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Hardware Asset Management (HAM)](https://www.servicenow.com/docs/access?context=now-assist-ham&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Health and Safety](https://www.servicenow.com/docs/access?context=now-assist-hs-landing&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for HR Service Delivery (HRSD)](https://www.servicenow.com/docs/access?context=now-assist-hrsd&family=yokohama&ft:locale=en-US) * [Now Assist](https://www.servicenow.com/docs/access?context=now-assist-for-irm&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for ITOM](https://www.servicenow.com/docs/access?context=now-assist-itom&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for IT Service Management (ITSM)](https://www.servicenow.com/docs/access?context=now-assist-itsm&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Legal Service Delivery (LSD)](https://www.servicenow.com/docs/access?context=now-assist-lsd-landing&family=yokohama&ft:locale=en-US) * [Operational Technology (OT) Manager Foundation](https://www.servicenow.com/docs/access?context=now-assist-for-otm-landing&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Order Management](https://www.servicenow.com/docs/access?context=now-assist-order-management&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for PSDS](https://www.servicenow.com/docs/access?context=now-assist-for-psds&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Security Incident Response (SIR)](https://www.servicenow.com/docs/access?context=now-assist-security-incident-landing&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Software Asset Management (SAM)](https://www.servicenow.com/docs/access?context=now-assist-sam&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Supplier Lifecycle Operations (SLO)](https://www.servicenow.com/docs/access?context=now-assist-slo&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Sourcing and Procurement Operations (SPO)](https://www.servicenow.com/docs/access?context=now-assist-spo&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Strategic Portfolio Management](https://www.servicenow.com/docs/access?context=now-assist-spm&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Telecommunications, Media, and Technology (TMT)](https://www.servicenow.com/docs/access?context=now-assist-spmc&family=yokohama&ft:locale=en-US) * [Now Assist](https://www.servicenow.com/docs/access?context=now-assist-tprm&family=yokohama&ft:locale=en-US) * [Now Assist for WSD](https://www.servicenow.com/docs/access?context=now-assist-wsd-landing&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Unified Security Exposure Management](https://www.servicenow.com/docs/access?context=now-assist-for-vulnerability-response-landing&family=yokohama&ft:locale=en-US) Important: AI Skill Kit is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Now Assist features are available with activation of any Now Assist plugins from ServiceNow Store. The following plugins are available: * Important: AI Skill Kit is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for AI Skill Kit we have noted them here. {#dfrn3-aiskillkit-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | Additional requirements : The Next Experience UI Framework must be enabled to use the Now Assist panel. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for AI Skill Kit we have noted them here. {#dfrn3-aiskillkit-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | Browser requirements : Now Assist supports various browsers, including Google Chrome and Microsoft Edge. Now Assist isn't supported in Microsoft Internet Explorer. | | Zurich | Browser requirements : Now Assist supports various browsers, including Google Chrome and Microsoft Edge. Now Assist isn't supported in Microsoft Internet Explorer. | [ ] ## Accessibility information Review details on accessibility information for AI Skill Kit, such as specific requirements or compliance levels. {#dfrn3-aiskillkit-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | Accessibility information : Admins can enable an optional Voice Input setting for the Now Assist panel that enables users to interact with the panel using their voice or in voice assist mode. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for AI Skill Kit we have noted them here. {#dfrn3-aiskillkit-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | Localization information : Now Assist supports Dynamic Translation for Yokohama. | | Zurich | Localization information : Now Assist supports Dynamic Translation for Zurich. | [ ] ## Highlight information If there are specific highlight considerations for AI Skill Kit we have noted them here. {#dfrn3-aiskillkit-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | [Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Review changes to Now Assist usage measurement. * Some Now Assist skills, agents, and agentic workflows are on by default. * Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. Yokohama Patch 6 * Use UI Builder to deploy custom skills. * Import data into AI Skill Kit with a CSV file. * Use AI to create ground truth for your data. * Use a custom data generator to create synthetic datasets. * Users can create synthetic data in AI Data Kit. * Generated synthetic data can be saved as a dataset. * Add and manage tools of a custom skill, visually in the new Tools editor, including conditional execution of tools. * Customize ServiceNow skills with new prompts or providers in Now Assist Skill Kit to suit your specific business needs. See [AI Skill Kit](https://www.servicenow.com/docs/access?context=now-assist-skill-kit-landing&family=yokohama&ft:locale=en-US) for more information. | | Zurich | [Zurich Patch 7](https://www.servicenow.com/docs/access?context=zurich-patch-7&family=zurich&ft:locale=en-US) * Use labeling workflows to annotate UI templates. * Use structured output to constrain AI responses to predefined JSON schemas. * Improve overisght and compliance with AI Control Tower integration with your custom large language model. [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * Create a custom model to meet your specific needs and control behavior. * Customize ServiceNow skills by modifying the prompt, inputs, and providers. [Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US) * Set up a security access control list to verify user authentication for AI Skill Kit. * Use Document Intelligence as a tool when you create a skill. * Use UI Builder to deploy custom skills. * Use a custom data generator to create synthetic datasets. See [AI Skill Kit](https://www.servicenow.com/docs/access?context=now-assist-skill-kit-landing&family=zurich&ft:locale=en-US) for more information. | [ ]