Combined Audit Management release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated July 20, 2026
  • 5 minutes to read
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    Summary of Combined Audit Management release notes for upgrades from Yokohama to Zurich

    This consolidated release note provides ServiceNow customers with a comprehensive guide for upgrading Audit Management from the Yokohama release family to Zurich. It highlights new features, changes, enhancements, and important upgrade considerations to help customers prepare and benefit from the Zurich release.

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    Key Features

    • Matrix Report in Audit Workspace (Yokohama): Enables analysis of relationships between variables, such as risks and controls, through structured data presentation.
    • Entity-Based Access (Yokohama): Allows configuration of access based on entities, entity classes, and types with role-based permissions for related tables, improving security and data management.
    • Audit Period Start and End Dates (Zurich): Introduces audit-specific time frames within engagements, allowing focused audits on defined periods without impacting the overall engagement timeline.
    • Content Accelerator (Zurich): Simplifies installation of pre-configured content packs, including the Digital Operational Resilience Act (DORA) compliance pack, accessible via a new icon in the Audit Workspace.
    • Enhanced Evidence Request (Zurich): Streamlines evidence response creation in one step, enriched with source and context data, supported by new feature roles to manage evidence capabilities.
    • Integration with IT Asset Management (Zurich): Offers a lightweight Audit Management workspace tailored for ITAM customers, including key functionality such as Engagements, Entity Scoping, Activities, and Evidence when Advanced Core is installed.
    • Accessibility Improvements (Yokohama): Configurable workspace now supports WCAG 2.1 Level AA conformance and allows content reflow up to 400% zoom for better usability by users with low vision.

    Changes

    • Reflow Support (Yokohama): Audit Management workspace supports zoom and content reflow up to 400% without loss of content or functionality, enhancing accessibility.
    • No additional changes introduced in Zurich release.

    Activation and Installation

    Audit Management must be installed via a request to the ServiceNow Store. Customers should refer to the Store for app availability and version history. No new installation or browser requirements were introduced between Yokohama and Zurich.

    Practical Benefits for ServiceNow Customers

    • Improved audit focus with configurable audit periods within engagements, enabling auditing of past or future periods without altering the overall timeline.
    • Faster and more efficient evidence management with simplified evidence response creation and enhanced data capture.
    • Access to compliance content packs such as DORA directly from the Audit Workspace, streamlining regulatory adherence efforts.
    • Enhanced security and access control through entity-based access permissions tailored to organizational roles.
    • Greater accessibility compliance and usability across devices and user needs, facilitating a more inclusive audit environment.
    • Lightweight workspace option for IT Asset Management customers that supports core audit functionalities.

    Next Steps

    Before upgrading to Zurich, review and complete the recommended pre- and post-upgrade tasks to ensure a smooth transition. Leverage the new features to optimize audit processes, improve compliance tracking, and enhance user experience.

    Consolidated page of all release notes for Audit Management from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Audit Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Audit Management to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Audit Management.

    Release Release notes

    Yokohama
    Matrix report in the Audit Workspace
    Analyze relationships between different variables by using a Matrix report that presents data in a structured format. Assess and document risks and the internal controls designed to mitigate those risks through the Risk and Controls Matrix.
    Entity Based Access for Audit Management
    Entity-based access enables you to create configurations for entities, entity classes, and entity types. When a user is qualified based on these configurations and has the minimum required roles, they can access to the following tables:
    • Engagement
    • Test Plan
    • Control Test
    • Observation
    • Control to Engagement
    • Test Plan to Engagement
    • Risk to Engagement
    • Issue to Engagement
    • Entity to Engagement

    Zurich
    Audit Period Start and End Dates [Placeholder link text to key t_CreateEngagement]

    Set audit period start and end dates directly on Engagement records to focus audits on specific time-frames. The system displays only indicator results that fall within your defined audit period, keeping the audit time-frame separate from the overall engagement time-frame. This helps you audit past or future periods without affecting the broader engagement timeline.

    [Placeholder link text to key unified-content-management_0]

    Simplify the installation of pre-configured content packs with the new Unified content management icon in the Audit Workspace. Content Accelerator includes the Digital Operational Resilience Act (DORA) content pack, offering citations and authority documents for DORA compliance. Audit shared manager and Audit WS supervisor roles can access Content Accelerator.

    Enhancement to evidence request
    Create evidence response directly in one step. This bypasses the step involved in creation of evidence request and collection details. Evidence response is enhanced with additional data of source and context. To leverage evidence capabilities, feature roles have been introduced:
    • sn_grc_advanced.evidence_reader
    • sn_grc_advanced.evidence_requester
    • sn_grc_advanced.evidence_responder
    • sn_grc_advanced.evidence_admin
    Integration with ITAM
    Leverage Audit Management support as an ITAM customer through dedicated feature roles. A lightweight version of the Audit Management workspace is available, which includes the following features:
    • On the Audit Management home page, you can track Timeline, Engagements, Tracking, Create evidence request, and .
    • The lightweight Audit Management also includes the key capabilities, such as Engagement, Entity Scoping, Activities, and Evidence when Advanced Core is installed.

    Changes

    Between your current release family and Zurich, some changes were made to existing Audit Management features.

    Release Release notes

    Yokohama
    Reflow for Configurable Workspace
    The Audit Management configurable workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Audit Management features or functionality were removed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Audit Management features or functionality were deprecated.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Audit Management.

    Release Release notes

    Yokohama

    Install Audit Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Zurich

    Install Audit Management by requesting it from the ServiceNow Store.

    Additional requirements

    If any additional requirements were introduced or changed for Audit Management we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Audit Management we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Audit Management, such as specific requirements or compliance levels.

    Release Release notes

    Yokohama
    Accessibility improvements
    Accessibility improvements were completed to create a configurable workspace that supports WCAG 2.1 Level AA conformance.
    Reflow
    The Configurable Workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when users increase browser zoom to 400%. This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See Reflow for Configurable Workspace.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Audit Management we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Audit Management we have noted them here.

    Release Release notes

    Yokohama
    • Analyze relationships between different variables, such as assessing risks and controls, by using the Matrix report in Audit Workspace.
    • Manage your documents and work papers in Audit Management as cloud files.
    • Upload documents from your local computer as cloud files and link them to any record in your ServiceNow instance.
    • Share a single cloud file with multiple records by linking it to any GRC record.
    • Benefit from accessibility improvements to create a configurable workspace that supports Web Content Accessibility Guidelines (WCAG) 2.1 Level AA conformance.

    See Audit Management for more information.

    Zurich
    • Set audit time frames within engagements using new audit date fields. Filter indicator results by specific periods, independent of the overall engagement time frame.
    • Access pre-configured content packs through the new Content Accelerator icon in the Audit Workspace. This includes the Digital Operational Resilience Act (DORA) pack with citations and authority documents.
    • Create evidence responses quickly with a simplified process.
    • Access engagements, add existing entities to an engagement, and create activities in the Lite Audit workspace, which is a simplified version of the Audit Management workspace. If the advance core store app is installed, evidences can also be associated with the engagement.

    See Audit Management for more information.