--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Benchmarks release notes for upgrades from Yokohama to Zurich # Combined Benchmarks release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Benchmarks release notes for upgrades from Yokohama to Zurich This document consolidates the Benchmarks release notes relevant for ServiceNow customers upgrading from the Yokohama release family to the Zurich release. It provides essential information on new features, changes, and activation guidance, helping you prepare and understand what to expect from Benchmarks throughout your upgrade process. Show full answer Show less ## New Features * **Yokohama Release:** Introduced several new Key Performance Indicators (KPIs) to enhance your benchmarking capabilities: * **Call Deflection - Percentage KPI:** Measures the number of Incidents created via Proactive Engagement and Digital End-User Experience self-service channels. * **Self-Solved Percentage KPI:** Tracks how often issues are resolved through Digital End-User Experience self-service options such as Desktop Assistant, Now Assist panel, and Employee portal. * **Knowledge Articles Created KPI:** Captures the volume of knowledge base articles generated using Now Assist, providing insight into productivity moments. * **HRSM Indicators:** Enables benchmarking of Human Resources Service Management performance against peers to evaluate your service effectiveness. * **Zurich Release:** No new feature updates for Benchmarks. ## Changes, Removals, and Deprecations No updates, removals, or deprecations affecting Benchmarks features or functionality were introduced between Yokohama and Zurich releases. ## Activation Information * Benchmarks is an AI Platform feature and is **active by default**. * The Benchmarks dashboard is automatically installed with Yokohama and is available through the ServiceNow Store. * There are no changes to activation procedures between Yokohama and Zurich releases. ## Additional Requirements and Compatibility There are no new or changed additional requirements, browser specifications, accessibility considerations, or localization updates for Benchmarks between Yokohama and Zurich. ## Highlights for ServiceNow Customers * Leverage new KPIs introduced in Yokohama to better understand and benchmark self-service and knowledge article creation performance. * Use HRSM benchmarking to compare your HR service management outcomes with peer organizations. * No changes in Zurich mean a smooth upgrade path without new configuration or activation steps for Benchmarks. Consolidated page of all release notes for Benchmarks from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Benchmarks release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Benchmarks to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-benchmarks-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Benchmarks. {#dfrn3-benchmarks-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | * New KPIs are added to the Call deflection - percentage. These new KPIs help you understand the number of Incidents that are created using Proactive Engagement and Digital End-User Experience self service. * New KPI is added to the self-solved percentage. This new KPI shares the number of times the issue is resolved using the Digital End-User Experience self service channels like Desktop Assistant, Now Assist panel, and Employee portal. * The new KPI Knowledge Articles created using Now Assist is added to Productivity moments. This primary indicator shows how many knowledge base articles are created using Now Assist in a given period of time. * Leverage benchmarking for HRSM indicators to evaluate your performance in comparison to your peers. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Benchmarks features. {#dfrn3-benchmarks-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Benchmarks features or functionality were removed. {#dfrn3-benchmarks-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Benchmarks features or functionality were deprecated. {#dfrn3-benchmarks-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Benchmarks. {#dfrn3-benchmarks-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : Benchmarks is a ServiceNow AI Platform feature that is active by default. The new Benchmarks dashboard is automatically installed with Yokohama and is available from the ServiceNow Store. Important: Benchmarks is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Benchmarks we have noted them here. {#dfrn3-benchmarks-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Benchmarks we have noted them here. {#dfrn3-benchmarks-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Benchmarks, such as specific requirements or compliance levels. {#dfrn3-benchmarks-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Benchmarks we have noted them here. {#dfrn3-benchmarks-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Benchmarks we have noted them here. {#dfrn3-benchmarks-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | 1. Experience the new Key Performance Indicator (KPI) for Now Assist under Productivity moments per user of ITSM Benchmarks to understand the benefits of Now Assist features like Knowledge Article generation. 2. Benchmark the all new HRSM indicator to help evaluate the performance in comparison to your peers. See [\[Placeholder link text to key bundle-itsm.r_Benchmarks\]](https://www.servicenow.com/docs/access?context=r_Benchmarks&family=yokohama&ft:locale=en-US) for more information. | | Zurich | No updates for this release. | [ ]