Combined Career Conversations release notes for upgrades from Yokohama to Zurich

zurich Combined Product Files

Release

zurich

ft:locale

en-US

ft:publication_title

zurich Combined Product Files

ft:clusterId

delta3zy

bundleId

delta3zy

Combined Career Conversations release notes for upgrades from Yokohama to Zurich

Release version: Zurich

Updated July 20, 2026

3 minutes to read

Summarize

Summarized using AI

Summary of Combined Career Conversations Release Notes for Upgrades from Yokohama to Zurich

This consolidated release notes document helps ServiceNow customers prepare for upgrading Career Conversations from the Yokohama to Zurich release family. It details new features, changes, and important upgrade considerations specific to Career Conversations, ensuring a smooth transition and enhanced capabilities in Zurich.

Show full answer Show less

New Features

Expanded AI Model Provider Options: Zurich introduces new third-party AI model providers for Now Assist applications, including Google Gemini and AWS Claude, supplementing existing services like Now LLM Service and Azure OpenAI. This broadens AI capabilities for skills and AI agents within Career Conversations.
Growth Conversation Preparation Agent (Zurich Patch 2): Managers can leverage an AI-powered agent to schedule and prepare for employee growth discussions. The agent summarizes employee activity and career journeys, offering data-driven talking points that make conversations more focused and impactful. This feature requires Now Assist for HR Service Delivery (HRSD) and installation of Now Assist for Talent and HR Talent AI Agent Collection.
Enhanced Conversation Series Management: Managers can now edit conversation series to tailor them to specific needs and specify an end date for growth conversation series, enabling better control and scheduling.
Conversation Status Filtering: Managers can filter upcoming conversations by their status, improving visibility and management of ongoing career discussions.

Changes, Removed Features, and Deprecations

No updates, removals, or deprecations were introduced for Career Conversations between Yokohama and Zurich releases.

Activation and Requirements

Career Conversations must be installed by requesting it from the ServiceNow Store in Zurich.
No additional requirements, browser specifications, or localization changes were introduced between Yokohama and Zurich.

Accessibility and Highlight Information

There are no new accessibility updates or specific highlight considerations for Career Conversations in this upgrade.

Key Outcomes for ServiceNow Customers

Access to broader AI model options enhances the intelligence and flexibility of career-related conversations and assistance.
Managers gain AI-driven tools to prepare and conduct meaningful growth conversations, improving employee engagement and career development.
Improved management of conversation series through editing, scheduling end dates, and filtering enhances administrative control and tracking.
The upgrade process is straightforward, with no additional system or browser requirements beyond installing the application from the ServiceNow Store.

Consolidated page of all release notes for Career Conversations from Yokohama to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Career Conversations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Career Conversations to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for Career Conversations.


Release	Release notes
Yokohama	No updates for this release.
Zurich	New third-party AI model provider options available for all Now Assist applications Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. Zurich Patch 2 Create a growth conversation with the help of an agent in Now Assist As a manager, use the growth conversations preparation AI agent to schedule and prepare for employee growth discussions. The agent provides a clear summary of employee activity and career journey, with data-driven talking points to make conversations more focused and impactful. Note: This feature is available when you have both Now Assist for HR Service Delivery (HRSD), which will install Now Assist for Talent and HR Talent AI Agent Collection Edit a conversation series As a manager, you can now edit a conversation series based on your requirements. End a conversation series As a manager, you can now specify a date on which a growth conversation series should end. View upcoming conversations based on status As a manager, you can now filter upcoming conversations based on the status of the conversation.

Changes

Between your current release family and Zurich, some changes were made to existing Career Conversations features.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Removed

Between your current release family and Zurich, some Career Conversations features or functionality were removed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Career Conversations features or functionality were deprecated.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate Career Conversations.


Release	Release notes
Yokohama	No updates for this release.
Zurich	Install Career Conversations by requesting it from the ServiceNow Store.

Additional requirements

If any additional requirements were introduced or changed for Career Conversations we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Career Conversations we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Career Conversations, such as specific requirements or compliance levels.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Localization information

If there are specific localization considerations for Career Conversations we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Career Conversations we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	Zurich Patch 2 Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. Make career conversations easy to create and track using the growth conversations agentic workflow. As a manager, find and share relevant resources to conduct meaningful conversations using the Manager resource recommendation AI agent. As a manager, you can now edit a series, and also specify when a series should end while creating the growth conversation. See Career Conversations for more information.